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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 18 Nov 2010 (Thursday) 12:47
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I dropped my lens, what do I do? Please advise!

 
nyy
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Nov 18, 2010 14:22 |  #31

Looks like we have another coffee mug.


Seriously though, just call canon and schedule a repair.


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John ­ the ­ Geek
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Nov 18, 2010 14:28 as a reply to  @ post 11307425 |  #32

Shenanigans wrote in post #11307676 (external link)
I don't understand why anyone here would even mention the warranty. Canon's limited warranty against manufacturing defects is not the same as accident insurance. There is absolutely no chance that dropping a lens could lead to a successful warranty claim.

Not true, Canon has been known to repair these under warranty (if they feel it should have survived that kind of fall.) L Lenses are supposed to hold up to higher standards. They may consider this to be a result of a manufacturing defect.

I hope the OP returns and let's us know. I'm hoping for you.

=)


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MRagon
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Nov 18, 2010 14:42 |  #33

I'll let you know the outcome. Packing it up now.


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Houston1863
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Nov 18, 2010 14:48 as a reply to  @ MRagon's post |  #34

Sorry to hear of your mishap. You can be sure Canon will look after your lens.


All my best


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joayne
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Nov 18, 2010 15:24 |  #35

I dropped a 24-70 into a canyon.. it bounced downhill for many feet.
Canon paid for more than half for the repair (I think glass in at least 2 groups) I still have it 5 years later.. it is scratched and scarred as is the hood, but it is tack sharp.. just battle scars.

It won't be that much to repair it if the glass is OK>


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chomish
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Nov 18, 2010 16:03 |  #36

OHHH NOO! I would try it out. Maybe it works like a tilt-shift lens now.


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MRagon
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Nov 18, 2010 16:10 |  #37

I did try it out...it takes a picture, just not sure where I'm aiming. The glass is all fine. I asked that they check calibration when they make the repair. Just got back from the shipping place. It was only $17 to ship, I was amazed and expected it to be much more. I'm so anxious to get this done I couldn't wait to get it on the way to recovery. Thanks for all the advice, encouragement, and even a few smiles.


Canon 7D | Canon G12 | 10-22mm f3.5-4.5 |17-55mm f2.8 IS | 24-105mm f4L IS USM | 70-200 f4L IS | Ʃ 30 f1.4 | 50mm f1.4 | 85mm f1.8 | 100mm f/2.8L IS Macro | 430EX II | LumoPro LP 160

  
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Bear ­ Dale
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Nov 18, 2010 16:41 |  #38

How did the camera it was attached to fair in the fall?


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MRagon
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Nov 18, 2010 16:52 |  #39

The camera was my 2 week old 7D and it is fine. It landed lens down which I guess is why it jammed and I'm guessing the lens absorbed the impact. It fell from the car so it wasn't a huge fall distance wise, but it landed on concrete. I can't even believe I did that. I keep thinking if I could only have those 2 seconds back and do it again more carefully. Then I think at least it's my camera lens. Some 2 second careless mistakes have much more tragic results. I still feel kind of sick but I'm breathing again and one way or another I'll have the lens again.

Thanks for all the sympathy, I know you guys know how I feel. And now I'll have my very own Canon Service Center repair story.


Canon 7D | Canon G12 | 10-22mm f3.5-4.5 |17-55mm f2.8 IS | 24-105mm f4L IS USM | 70-200 f4L IS | Ʃ 30 f1.4 | 50mm f1.4 | 85mm f1.8 | 100mm f/2.8L IS Macro | 430EX II | LumoPro LP 160

  
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bohdank
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Nov 18, 2010 17:50 |  #40

I dropped a 135L and the mount got bent. Canon replaced it on warranty but that is in Canada where you do not hear many good things about Canon service which I can also attest to :-)


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Nov 18, 2010 18:22 |  #41

gasrocks wrote in post #11307407 (external link)
Quick, sell it on eBay.

This is another reason that shouldn't buy anything more than $10 from eaten-Bay.
Nice to hear the 7D ok, that has also settle the Magnesium Vs plastic body debate.


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Cebu
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Nov 18, 2010 18:40 as a reply to  @ x_tan's post |  #42

If I may make a suggestion, send the camera body in too.
It may function OK now, but you don't know if anything inside got knocked loose enough but not completely detached, and then manifest itself later.
Call them first. My thinking is, if there's a chance that they will fix the lens under warranty, as they indicated, they may fix the camera body under the same umbrella.

Good luck.




  
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richardfox
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Nov 18, 2010 19:32 |  #43

x_tan wrote in post #11308994 (external link)
This is another reason that shouldn't buy anything more than $10 from eaten-Bay.
Nice to hear the 7D ok, that has also settle the Magnesium Vs plastic body debate.

Everybody disses ebay, yet all but 1 of my "L" lenses have come from reliable sellers. Every lens was far better than described, and I've saved a ton of money. Buy from a reputable seller, and there's no problem. Otherwise, spend more and get less - your choice!


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g3org3y
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Nov 18, 2010 19:37 |  #44

:( Tragic to see. Best of luck getting it fixed.


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pleb1024
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Nov 19, 2010 15:49 |  #45

jwcdds wrote in post #11307589 (external link)
I would hang onto your box instead if you plan/want to keep the box. I wouldn't trust Canon service center to package it back the way you packaged it.

I had my 100-400 repaired - I sent it in the original box - they track it - the repair doco even states 'recieved in original packaging' - and it comes back. As it was a warranty repair, I figured cannon knew how it needed to be packed, so sent it off.

Daniel


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I dropped my lens, what do I do? Please advise!
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