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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 08 Oct 2010 (Friday) 01:27
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No more Canon international warranty for L lenses!

 
EmmaRose
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Oct 13, 2010 10:10 |  #16

US lenses were always under international warranty... international being US + CAN, nowhere else. So this isnt that big of a change if you ask me. They never had worldwide coverage and it pisses me off.


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RafaPolit
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Oct 13, 2010 14:27 |  #17

International means US + CAN? Common, not even the 'we are the center of the world' thinkers would think that International warranty means that! Besides, Canon is Japan based in many aspects, so I hardly believe that.


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bohdank
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Oct 13, 2010 14:33 |  #18

This is the first I have heard of Canon having an International (world) warranty on anything. Local distributors could do otherwise, I guess, as a goodwill.


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Oct 13, 2010 14:59 |  #19

RafaPolit wrote in post #11090269 (external link)
International means US + CAN? Common, not even the 'we are the center of the world' thinkers would think that International warranty means that! Besides, Canon is Japan based in many aspects, so I hardly believe that.

Well the US World Series Superbowl only has US teams - so its not impossible ;)

bohdank wrote in post #11090283 (external link)
This is the first I have heard of Canon having an International (world) warranty on anything. Local distributors could do otherwise, I guess, as a goodwill.

Far as I know canon has had international warranties on all their lenses for a long time now; which is why grey import is not an unpopular choice for some since they still get their warranty cover without having to ship the lens back to the country of origin.

Also this is still the only thread I've seen on this change, I've not seen any other talk of the warranty cover being reduced to a national/regional level. I know that such is the case with camera bodies, but lenses were always international


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bohdank
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Oct 13, 2010 15:31 |  #20

All my new lenses, including the one I bought today have always had cards with USA/CANADA only stamped on them.


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Hessu
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Oct 13, 2010 16:11 |  #21

It's a warranty card for lenses sold in the USA and Canada but it is an international warranty.




  
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Bear ­ Dale
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Oct 13, 2010 16:35 |  #22

No more Canon international warranty for L lenses!

THIS THREAD IS SPREADING FALSE INFORMATION AND THE ORIGINAL POSTER IS WRONG


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MOkoFOko
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Oct 13, 2010 17:36 |  #23

Hmm, you can still have the option of purchasing a 3rd party warranty at least... Or even through the CC you used to make the purchase.


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MOkoFOko
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Oct 13, 2010 17:37 |  #24

fotoworx wrote in post #11090975 (external link)
No more Canon international warranty for L lenses!

THIS THREAD IS SPREADING FALSE INFORMATION AND THE ORIGINAL POSTER IS WRONG

Maybe, maybe not. I'd personally like to see a scan of the letter he received. I wouldn't take it at face value otherwise.


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EmmaRose
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Oct 13, 2010 19:40 |  #25

RafaPolit wrote in post #11090269 (external link)
International means US + CAN? Common, not even the 'we are the center of the world' thinkers would think that International warranty means that! Besides, Canon is Japan based in many aspects, so I hardly believe that.

Look up the meaning of international.. it means 2 or more countries. As in US + CAN = 2 = "international", I agree its complete BS but that is their warranty as has been for a long time.

Its worldwide if youre willing to ship your lenses across the world back to where you bought em sure.


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Shadowblade
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Oct 15, 2010 18:04 |  #26

MOkoFOko wrote in post #11091324 (external link)
Maybe, maybe not. I'd personally like to see a scan of the letter he received. I wouldn't take it at face value otherwise.

Will post it up when I get back to Australia... if the thread is still alive by then. Was too busy packing the other day!

Anyone had a similar experience at CanonĀ“s Melbourne office?




  
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Bear ­ Dale
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Oct 15, 2010 19:14 |  #27

fotoworx wrote in post #11056857 (external link)
Canons Warranty -

http://www.canon.com.a​u …s/Warranty/Warr​anty-Terms (external link)


Contact -

Canon Australia Pty Ltd
Vivienne Lloyd
Canon Service Centre
Workshop Services
Phone: 13 13 83
Fax: 02 9888 3314

Re-post for those who missed it.


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yslee
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Nov 19, 2010 12:25 |  #28

Long time lurker etc. I generally come to this forum via Google searches for product information, and it has been helpful in that regard (even though I use Nikon). Shows what a collection of individuals can do when contributing to a pool of knowledge.

Anyway, I was looking for information on Canon Warranties, and this is one of the pages I found (sorry to bring it up again). Here's some information from the Singapore and Hong Kong websites of Canon; they no longer offer international warranties on lenses it seems. Canon HK in particular are more specific: Only film bodies and flashes.

http://www.canon.com.s​g …nal/buying/warr​anty/terms (external link)
http://www.canon.com.h​k …sumer/warranty_​terms.jspx (external link)

I hope this helps anyone who is thinking of importing or buying from other countries known to have low prices!




  
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jaswinder
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Nov 21, 2010 15:55 as a reply to  @ yslee's post |  #29

Here is the reply that I got from Canon Australia when I asked them that I am going to buy lens from US.

This is cut paste from the email that I got.

"Dear Jaswinder


Thank you for your enquiry.

All of EF lenses have international warranty so you will be able to get it serviced in either the US or Australia. However if your lens is a EFS lens then the warranty will only be valid in the country of purchase.

If you have further enquiries in regard to this issue, please contact Technical Support on 131383.

Regards

XXXX
Consumer Technical Support
Canon Australia Pty Ltd"


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Bear ­ Dale
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Nov 21, 2010 15:59 |  #30

jaswinder wrote in post #11322681 (external link)
Here is the reply that I got from Canon Australia when I asked them that I am going to buy lens from US.

This is cut paste from the email that I got.

"Dear Jaswinder


Thank you for your enquiry.

All of EF lenses have international warranty so you will be able to get it serviced in either the US or Australia. However if your lens is a EFS lens then the warranty will only be valid in the country of purchase.

If you have further enquiries in regard to this issue, please contact Technical Support on 131383.

Regards

XXXX
Consumer Technical Support
Canon Australia Pty Ltd"

Thanks for the confirmation.


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No more Canon international warranty for L lenses!
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