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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 18 Nov 2010 (Thursday) 12:47
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I dropped my lens, what do I do? Please advise!

 
MRagon
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Nov 19, 2010 15:53 |  #46

That's good to know that they keep up with the packaging. I sent mine yesterday and just wrapped it up in bubble wrap then packed it in a box of styrofoam pellets. I did mark under accessories that I was including front and rear lens caps. And I remembered to remove the UV filter. It's scheduled to arrive on Monday. I'm anxious to get a report from them.


Canon 7D | Canon G12 | 10-22mm f3.5-4.5 |17-55mm f2.8 IS | 24-105mm f4L IS USM | 70-200 f4L IS | Ʃ 30 f1.4 | 50mm f1.4 | 85mm f1.8 | 100mm f/2.8L IS Macro | 430EX II | LumoPro LP 160

  
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RobinWa
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Nov 20, 2010 18:29 |  #47

MRagon wrote in post #11307434 (external link)
I called Canon. The tech dept said I should return it to a location in Newport News, VA. He said I send in a copy of the receipt and they will repair under warranty if it's eligible. If not I will get an estimate. But he wouldn't give me any indication of whether it would be eligible. But I don't have much choice anyway.

So unless you guys scream don't send it to Newport News I guess that's what I'll do.

Newport News is the home of Canon Virginia (CVI), they have an entire department doing refurbs for all Canon stuff and also a service department with a guaranteed 1 day turn around for pro service.

Their calibration room is very nice and i believe that all lenses that passes through pass through there before shipping out.

I would have no bad feelings about sending my stuff to them. If it is fixable, you will likely get it back in better optical shape than before. As for the rest, battle scars are cool...

I do business (another section) wih CVI but have seen the interesting areas, and they do make a good impression. It is also where they store all the white glass that is lent to pros during major events and these are serviced between each time field trip.
I played around with some nice pieces I will never afford.


T2i / 17-55 f2.8 / 70-200 f4L IS / 100 f2.8L / 1.4x II / 430EXII

  
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MRagon
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Nov 20, 2010 18:39 |  #48

^^^ RobinWa....Thanks so much for the encouraging words! I'm sure it will all work out, I was just really upset with myself and I'm still anxious to hear from them. A battle scar is fine, and I keep telling myself that maybe it actually will get calibrated and be optically better than before. It's such an awesome lens.


Canon 7D | Canon G12 | 10-22mm f3.5-4.5 |17-55mm f2.8 IS | 24-105mm f4L IS USM | 70-200 f4L IS | Ʃ 30 f1.4 | 50mm f1.4 | 85mm f1.8 | 100mm f/2.8L IS Macro | 430EX II | LumoPro LP 160

  
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RobinWa
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Nov 20, 2010 20:44 |  #49

MRagon wrote in post #11318768 (external link)
^^^ RobinWa....Thanks so much for the encouraging words! I'm sure it will all work out, I was just really upset with myself and I'm still anxious to hear from them. A battle scar is fine, and I keep telling myself that maybe it actually will get calibrated and be optically better than before. It's such an awesome lens.

If they open it they will also run it through the calibration room, that is what they told me at least. Even all the refurbs go through this procedure.

I'm sure it will be fine!


T2i / 17-55 f2.8 / 70-200 f4L IS / 100 f2.8L / 1.4x II / 430EXII

  
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Rachel ­ B
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Nov 20, 2010 20:49 as a reply to  @ RobinWa's post |  #50

The Newport News Canon is great, my 40d was bought used and had its some parts replaced there prior my purchase. They have been known to allow locals to drop camera's off there instead of mailing it. They are very accommodating :D (I live a few miles from the center)
Good luck with your lens repair.


40d, 30d, Canon 17-40L, 70-200 2.8 ISL, 60mm 2.8, Sigma 30mm 1.4, 18-55 Kit, 430exII 2xYN-460 II Flashes


  
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MRagon
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Nov 23, 2010 13:08 |  #51

My lens arrived at Newport News Canon yesterday morning at 9:30am. Still waiting for some communication....patie​ntly, right.


Canon 7D | Canon G12 | 10-22mm f3.5-4.5 |17-55mm f2.8 IS | 24-105mm f4L IS USM | 70-200 f4L IS | Ʃ 30 f1.4 | 50mm f1.4 | 85mm f1.8 | 100mm f/2.8L IS Macro | 430EX II | LumoPro LP 160

  
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John ­ the ­ Geek
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Nov 23, 2010 13:29 |  #52

MRagon wrote in post #11333921 (external link)
My lens arrived at Newport News Canon yesterday morning at 9:30am. Still waiting for some communication....patie​ntly, right.

Sometimes it doesn't get looked at right away. My grip sat for 3 days before they got to it. Depends on how busy they are.

I wouldn't expect it to take days, but try not to watch the clock either. =)


Canon Gear: 7D Gripped :: 16-35mm ƒ/2.8L II :: 24-70mm ƒ/2.8L :: 70-200mm ƒ/2.8L IS II :: 28mm ƒ/1.8 :: 50mm ƒ/1.4 :: 85mm ƒ/1.8 :: 200mm ƒ/2.8L II :: 180mm ƒ/3.5L Macro :: Extenders 1.4x II and 2x II :: Speedlites 430EX II (x2) and MT-24EX Macro Twin Lite
www.focalmagic.com (external link) (Under construction)

  
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pleb1024
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Nov 23, 2010 14:14 |  #53

John the Geek wrote in post #11334054 (external link)
Sometimes it doesn't get looked at right away. My grip sat for 3 days before they got to it. Depends on how busy they are.

I wouldn't expect it to take days, but try not to watch the clock either. =)

With thanksgiving week - it might be till next Monday/Tuesday before they get to it - as who knows how many of the techs are actually at work. I know around my office it's a bit of a ghost town.


7DMkII | 7D | 450D | Canon 18-55 IS | Canon 55-250 | Canon 100-400L MkII | Canon 100-400L | Canon 24-105L | Canon 50mm 1.8 | Canon 1.4x TC II | Tokina 11-16
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JayCee ­ Images
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Nov 23, 2010 14:20 |  #54

Is it bent or did something in the housing just pop out of place? Have you tried (gently) putting it back into place?

Im certain Canon can fix it...probably wont like the bill though. ;)


Nobody cares about your gear list...

  
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MRagon
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Nov 23, 2010 15:08 |  #55

I think it just popped out of place and doesn't appear to be bent. Yes I tried gently putting it back, then a little less gentle and more frantic as I tried not to cry. It didn't budge so I stopped there. I think it needed to be done by Canon for sure.

I have a family photo shoot scheduled for Dec 1 and was really hoping to have it back in my hands by then but I realize the chance of that is slim. I have other lenses that will work also so I'm not totally freaked.


Canon 7D | Canon G12 | 10-22mm f3.5-4.5 |17-55mm f2.8 IS | 24-105mm f4L IS USM | 70-200 f4L IS | Ʃ 30 f1.4 | 50mm f1.4 | 85mm f1.8 | 100mm f/2.8L IS Macro | 430EX II | LumoPro LP 160

  
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MRagon
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Nov 26, 2010 15:20 |  #56

Ok, Canon service got my lens Mon morning and I still haven't heard a word. I realize it's a holiday week but most people talk about 2 and 3 day turnarounds. Should I be worried yet?


Canon 7D | Canon G12 | 10-22mm f3.5-4.5 |17-55mm f2.8 IS | 24-105mm f4L IS USM | 70-200 f4L IS | Ʃ 30 f1.4 | 50mm f1.4 | 85mm f1.8 | 100mm f/2.8L IS Macro | 430EX II | LumoPro LP 160

  
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CountryBoy
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Nov 26, 2010 15:30 |  #57

MRagon wrote in post #11349873 (external link)
Ok, Canon service got my lens Mon morning and I still haven't heard a word. I realize it's a holiday week but most people talk about 2 and 3 day turnarounds. Should I be worried yet?

I doubt if you hear anthing until sometime next week , because it is a holiday week :lol:


Hi

  
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philwillmedia
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Nov 26, 2010 16:12 |  #58

MRagon wrote in post #11349873 (external link)
Ok, Canon service got my lens Mon morning and I still haven't heard a word. I realize it's a holiday week but most people talk about 2 and 3 day turnarounds. Should I be worried yet?

In your world, your lens is the most important thing and number one priority.
To Canon, it's just another item on the end of a queue of items needing repair.
As it gradually makes its way up the queue, the techs will eventually get to it.
The problem you have is that they have to get through all the stuff that has been sent in with perceived problems from all those who don't believe the problem they having is really user error and not a genuine problem.
The more they have to look at, the longer it will take.
Just the way it is...


Regards, Phil
2013/14 CAMS Gold Accredited Photographer | 2010 & 2011 V8 Supercars Aust. Accredited Photographer | 2008, '09, '10 South Aus. Rally Photographer of the Year | Catch Fence Photos - 2009 Photo of the Year (external link)Finallist - 2014 NT Media Awards
"A bad day at the race track is better than a good day in the office" | www.freewebs.com/philw​illmedia (external link)

  
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nyy
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Nov 26, 2010 16:15 as a reply to  @ philwillmedia's post |  #59

It's thanksgiving week...they've probably had one junior tech and a security guard over there all week.


"I think Bigfoot is blurry, that's the problem. It's not the photographer's fault. Bigfoot is blurry. And that's extra scary to me, because there's a large, out-of-focus monster roaming the countryside." --Mitch Hedberg

  
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richardfox
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Nov 26, 2010 16:57 |  #60

MRagon wrote in post #11349873 (external link)
Ok, Canon service got my lens Mon morning and I still haven't heard a word. I realize it's a holiday week but most people talk about 2 and 3 day turnarounds. Should I be worried yet?

Their lens undertaker is probably off all this week for the holiday. I'm sure he'll deliver the bad news on Monday. :cry:

Seriously, it's a holiday week. It's a lens repair center, not a trauma center. Most companies in the manufacturing/repair sector are off both Thursday and Friday. I'd think too that there are many other lenses coming in prior to the holidays for a "tune up". This could be one of their busiest times of the year.


Canon 50D gripped, EF 50/1.8, EF-S 10-22, 17-40L, 24-105L, 70-200 f/2.8L, 100/2.8 macro, 100-400L, 300 2.8L, Canon 500 f8 mirror with chipped EF mount, 580EX, 1.4x and 2x Canon teleconverters, Canon EF Life-Size converter.

  
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I dropped my lens, what do I do? Please advise!
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