I have been a loyal customer of B&H for years now, and have never had a bad experiences relating to the products they sell, customer service, and so forth. B&H is simply top notch in all respects, except as noted below.
In my view B&h is losing a lot of sales to Amazon and others who don't charge for shipping to Alaska, Puerto Rico, Hawaii, and other non-CONUS US lands. Several companies (Crutchfield, Amazon, Apple, etc., don't charge for shipping their products anywhere as long as it's US soil.
I really wanted to buy a Canon Pixma Pro 9000 from B&H, but shipping alone would have cost me $91.00, so I ended buying it from Crutchfield and saved over $59.00 plus the Canon Rebate. Crutchfield don't charge for shipping to Alaska even for large TV screens, and the same for Apple and their computers.The Canon EF-70-200mm F/4 USM costs $636.00 at both B&H and Amazon, and I am really debating on which company I will buy it from, because the Amazon's free shipping would save me $23.00. Maybe I am being to cheap?