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FORUMS Marketplace & Market Info Market Watch 
Thread started 12 Nov 2010 (Friday) 12:32
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STICKY: Of commecial vendor support, POTN and you

El General Moderator
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Nov 12, 2010 12:32 |  #1

While we do not wish to stifle member comments regarding success or failure of business transactions with commercial businesses, please bear these simple points in mind:

  • POTN does not exist to be used as a personal support forum for any corporate entity. For example, regarding Adorama purchases members should rely solely on Helen's publicly-available email address to contact her.
  • Members need to allow company representative a reasonable amount of time (which may be more than 48 hr.) to respond before they start champing at the bit. Again, having Adorama as an example: Helen is a real person, not a 24/7 corporate persona so instant reply is not likely to happen.
  • Future threads that do not honor above guidelines will be subject to deletion without notice.

If you want to start a thread about "my transaction with XYZ Company was a disappointment" after you have tried to resolve it with them, that's fine. But if you're just trying to make contact with a vendor, use email, not PMs or posts. And this in no way lifts any prohibitions on negative feedback on your POTN Marketplace transactions.

The Forum Boss, El General Moderator
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Cream of the Crop
7,198 posts
Likes: 1
Joined Mar 2005
Location: SoCal, USA
Nov 12, 2010 14:19 |  #2

Thank you, Pekka. It's about time we had some guidelines to help curtail some of the rants we've been seeing.

4,120 posts
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Joined Oct 2006
Location: Algonquin, IL
Nov 12, 2010 15:47 |  #3

I just shake my head at how impatient some folks are about getting problems resolved. B&H, Adorama, Beach Camera and many others have served this community very well.


70D | 24-70 2.8 | 400 5.6 | 580 EXII | 2X Yongnuo 622C |

222 posts
Joined Aug 2006
Location: Pasadena, California
Nov 16, 2010 01:31 |  #4

Good post - excellent guidelines. I feel some people just love to whine and look for the soonest possible opportunity to whine. I hope this lightens up on the whining.

First three Canon 5Ds. Some lights (some really fancy ones too). Some glass (maybe a few too many but who's keeping track?). Some cool stamps on my passport.

1,439 posts
Likes: 1
Joined Jul 2009
Location: Bay Area
Nov 16, 2010 02:09 |  #5

people want things, they want things free. If it's free, they want it problem free. If it is problem free, they want it asap. Some people just want way too much and think that they are the center of the world.

Kevin life= learning
500D, Canon 10-22mm, Tamron 17-50mm 2.8, Canon 60 macro, Canon 85mm 1.8, Sigma 8mm 3.5, Sigma 30mm 1.4, Sigma 50-150mm 2.8, Kenko SP300 1.4x, efs extension tubes, 580EX, and lens that i don't like

Cream of the Crop
7,606 posts
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Joined Mar 2007
Location: Rhode Island
Dec 26, 2010 22:37 |  #6

Excellent guidance Pekka! Thank you!!


My Gear List

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Joined Jan 2009
Location: The Land of the "Go Big Red!"
Dec 27, 2010 06:52 as a reply to  @ bps's post |  #7

You mean you won't tolerate anymore "Hey I ordered something an hour ago and I haven't received it yet" rants? Or "I don't care how many customers they do business with everyday, this is ME we're talking about and I want instant satisfaction".;)

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Of commecial vendor support, POTN and you
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