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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 19 Dec 2010 (Sunday) 12:28
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Sigma Service ?

 
Andrew_WOT
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Dec 19, 2010 19:25 |  #16

edmyloo wrote in post #11480523 (external link)
I'm also quite curious about this. I plan on sending my Sigma in for calibration along with my body after the holidays. I'm not sure what facility I send it to as I'm located in Los Angeles. I'm still under warranty too.

Use Sigma NY

https://photography-on-the.net/forum/showthre​ad.php?t=427546




  
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Andrew_WOT
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Dec 21, 2010 15:51 as a reply to  @ Andrew_WOT's post |  #17

Has anyone ever successfully contacted them via their email info@sigmaphoto.com (external link), or using online 'Contact US' form?
http://www.sigmaphoto.​com/contactus (external link)




  
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fdexclpl
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Dec 22, 2010 17:47 |  #18

shutterrelease wrote in post #11480509 (external link)
They're charging you for the motor replacement. I sent my 70-200mm to Sigma UK for calibration and they quoted 36 pounds. They tried calibrating it but after 2 weeks they sent me an email saying it needs to go to Japan for HSM replacement and quote to follow. I rang them and argued that if motor needs replacing in a 2 years old lens ( I did not have warranty card), I should not pay for it. They agreed and just charged me 36 pounds including return shipping. It came back spot-on.

I bought the lens used. I wouldn't expect them to cover the cost.


-Paul-
Canon 7D - Canon 17-55 IS USM - Canon 70-200mm f/4 IS - Canon 50mm f/1.8 - Sigma 30mm f/1.4 - Sigma 10-20 f4-5.6 - Canon 430EX II Speedlite

  
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alpharon
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Jan 11, 2011 17:17 |  #19

What do you normally have to send in along with the lens, warranty card, and copy of the receipt? Do you mail it to them with the lens in the soft case and in the original box, too?


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icassell
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Jan 11, 2011 21:20 |  #20

They want all the paper work, but I didn't use the original box or case. I did send the lens caps.


Ian - http://www.icassell.sm​ugmug.com (external link)
Canon 7D2, 7D, 30D, Canon 500 f/4L, Canon EF 400/5.6L, Canon 70-200/2.8L II, Canon 100/2.8 Macro, Tamron 17-50/2.8, Canon 50/1.8 Mk I, Canon 40/2.8 STM, Rokinon 8/3.5 FE., Sigma 10-20EX/4-5.6, Sigma 1.4X and 2X EX, Canon 1.4x II, Induro CT313/AT214/GHB-2, Canon 600EX-RT, Olympus TG-3

  
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RL.
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Jan 11, 2011 21:24 |  #21
bannedPermanent ban

some bad stories n here!


Canon > Nikon

  
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bdpaco
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Jan 11, 2011 21:33 |  #22

I have a scratch on the front element on my 18-50, it doesnt effect images quality as far as I can tell, but would like to see about having it repaired. Anyone send a lens in for something like this, if so what was the cost?


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JayCee ­ Images
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Jan 11, 2011 22:01 |  #23

bdpaco wrote in post #11621680 (external link)
I have a scratch on the front element on my 18-50, it doesnt effect images quality as far as I can tell, but would like to see about having it repaired. Anyone send a lens in for something like this, if so what was the cost?

Probably cheaper to just buy a new one...


Nobody cares about your gear list...

  
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hieu1004
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Jan 11, 2011 22:11 |  #24

Geez Louise - I wouldn't want to send my Sigma lens & body in for a week, let alone a month. That's a bummer. I guess I've been extremely lucky - my old 30mm and 50mm did not need to be sent in for calibration. However, a good copy is VERY good, IMO. Very sharp wide open w/just a little micro-adjust and excellent color/bokeh.


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fdexclpl
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Jan 12, 2011 09:41 |  #25

I got my 10-20 back on Friday. It took a little less than a month.


-Paul-
Canon 7D - Canon 17-55 IS USM - Canon 70-200mm f/4 IS - Canon 50mm f/1.8 - Sigma 30mm f/1.4 - Sigma 10-20 f4-5.6 - Canon 430EX II Speedlite

  
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DiMAn0684
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Jan 12, 2011 09:52 as a reply to  @ fdexclpl's post |  #26

I've sent my 30mm Sigma on Weds, they had it on Thurs, shipped it back Friday and I got my lens back on Monday. :)


Canon 5D MkII | Canon 16-35mm f/4 | Canon 50mm f/1.8 STM | Canon 24-105mm f/4 | Tamron 70-300mm VC | Canon 430EX II | Benro A2682TB1

  
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jdang307
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Jan 12, 2011 13:40 |  #27

This thread is scaring me.




  
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CountryBoy
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Jan 12, 2011 14:04 |  #28

jdang307 wrote in post #11625649 (external link)
This thread is scaring me.

I really don't know why , you can find the same stories about any brand. Really , a couple of stories scare you :rolleyes:?

I have had good and fast service from both Canon and Sigma . Sigma serviced a lens under warranty that was damaged by me , free of charge ! I'm happy :D .


Hi

  
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shutterrelease
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Jan 12, 2011 14:36 |  #29

jdang307 wrote in post #11625649 (external link)
This thread is scaring me.

It shouldn't scare you. It should help you make an informed decision about a product you want to purchase. Actually, my experience with Sigma's service convinced me that they are reliable and willing to help. You just have to factor in the turn-around time if your item needs to be sent to Japan. I think that is better than sending the item back to you using parts taken from other faulty units. My lens that was sent to Japan worked like new.


1D2N, 1DS2, 5DII, 5D MkIII

  
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jdang307
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Jan 12, 2011 15:07 |  #30

CountryBoy wrote in post #11625848 (external link)
I really don't know why , you can find the same stories about any brand. Really , a couple of stories scare you :rolleyes:?

I have had good and fast service from both Canon and Sigma . Sigma serviced a lens under warranty that was damaged by me , free of charge ! I'm happy :D .

Yes, because I'm about to buy a siggy 85mm :D

I don't mind a week, two weeks. but 6-8 weeks is a long time!




  
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Sigma Service ?
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