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Thread started 22 Oct 2010 (Friday) 15:43
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Canon Loyalty Program - FAQ's

 
image ­ monster
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Jan 23, 2011 16:41 |  #406

PWard wrote in post #11699684 (external link)
Your billing address may need to be U.S. Based as well. As always....best to call and find out from Canon.

My billing address is different from my shipping address even though they are within the US. According to the first post. It says the billing address and shipping address have to match. What is the case for everyone else who ordered from CLP? I hope Canon can make an exception.


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Jan 23, 2011 20:13 |  #407

Well obviously my home address is my billing address, however, when I placed my order, I had my 5D II shipped to my work address since I'm never home when Fedex or UPS makes deliveries. There wasn't any problem with that.


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Jan 24, 2011 13:14 as a reply to  @ PLLphotography's post |  #408

Question on the extended warranties (Mack in particular) for anyone in the know.

I called today and explained to sales rep at Adorama that I have a refurb Canon 7D and was looking for a Mack extended warranty. The warranty he sold me was the 3 year (IMXW89 - http://www.adorama.com​/IMXW89.html (external link)) "Mack 3 Year Digital Still Camera Extended Warranty (for Digital Cameras & Camera Lens Kits with a retail value of up to $3000.00)". I initially was wandering why the $3000 warranty for a body that retails New for under $2000. The salesman was clear that mine was a refurb camera - stating that this will take over from the 90 day Canon warranty.

I remembered the link to warranty options at the start of this thread to see what was offered here and the warranty is different "Mack 2 Year Digital Still Used Camera Warranty (for cameras with a retail value of up to $3000.00)" (Still $3000 coverage which might again be excessive) http://www.adorama.com​/IMXW2UP.html (external link)

Anyone else go with a Mack warranty for their Loyalty purchase?


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Jan 24, 2011 13:17 |  #409

Justaddwata wrote in post #11705262 (external link)
Question on the extended warranties (Mack in particular) for anyone in the know.

I called today and explained to sales rep at Adorama that I have a refurb Canon 7D and was looking for a Mack extended warranty. The warranty he sold me was the 3 year (IMXW89 - http://www.adorama.com​/IMXW89.html (external link)) "Mack 3 Year Digital Still Camera Extended Warranty (for Digital Cameras & Camera Lens Kits with a retail value of up to $3000.00)". I initially was wandering why the $3000 warranty for a body that retails New for under $2000. The salesman was clear that mine was a refurb camera - stating that this will take over from the 90 day Canon warranty.

I remembered the link to warranty options at the start of this thread to see what was offered here and the warranty is different "Mack 2 Year Digital Still Used Camera Warranty (for cameras with a retail value of up to $3000.00)" (Still $3000 coverage which might again be excessive) http://www.adorama.com​/IMXW2UP.html (external link)

Anyone else go with a Mack warranty for their Loyalty purchase?

MACK deems refurbished cameras from Canon are "New" as far as warranty coverage, so you can't get a used warranty from Mack.

Squaretrade on the other hand, deems refurbished as well..."refurbished".

you can google Mack's camera warranties or look at Adorama's site, but they tend to broadly vary in the amounts covered, so there may not be something in-between in your case.

I went with a 2 year Squaretrade warranty...it ended up costing me $200+, but at least I know I'll have a 5 day turnaround for repairs, whereas Mack can take 2-3 weeks. if Squaretrade can't repair my camera, they cut me a check for the covered amount.

of course I'm wondering whether or not I need their warranty.... I have my equipment insured, and if I ever need repairs from Canon, I get a 30% off discount, and a 3 day turnaround.


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Jan 24, 2011 15:24 |  #410

FYI, the 7D is back in stock as of this morning. I know there was a recent shortage.


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Jan 24, 2011 19:58 |  #411

I ordered one Saturday morning.


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texascaoboy
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Jan 25, 2011 06:18 |  #412

^^Yup, my 7D should be here tomorrow. Can't wait! I'll report back with the conditions. The lady on the phone said there were about 250 7Ds in stock.


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Jan 25, 2011 12:35 as a reply to  @ texascaoboy's post |  #413

AAAAH, had to call Canon. I placed my order Saturday morning and was told to expect my 7D on Wednesday. I just finished checking my order's shipping status and it showed up as pending. WTF? It's supposed to be here tomorrow.

Apparently someone from Canon tried calling me to verify the order but didn't leave a message? So if I hadn't checked the status I would be sitting here just waiting, and waiting, and waiting....

I then asked them to overnight as the rep never told me to look out for an order confirmation call. Nor did I ever receive a call from them or any voicemail requesting for me to contact them to verify and advance the order. After a several minutes the best I got was "we've placed an overnight status on your order" (to maintain the originally scheduled Wednesday delivery) "but can't guarantee it will go out on time today". :mad:


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Jan 25, 2011 12:37 |  #414

if I remember from one of the other threads I participate in, I think* if orders are placed before noon, they ship same day. Not sure about your case since it was showing up in the system, but stuck at "pending".

someone on another thread commented that yesterday the 7Ds were back in stock. apparently there was a shortage, so maybe your order was taken before they realized they were out?


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858
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Jan 25, 2011 12:50 |  #415

texascaoboy wrote in post #11710037 (external link)
^^Yup, my 7D should be here tomorrow. Can't wait! I'll report back with the conditions. The lady on the phone said there were about 250 7Ds in stock.

When did you place you're order? Better check your shipping status if you haven't already ;)

PWard wrote in post #11711807 (external link)
if I remember from one of the other threads I participate in, I think* if orders are placed before noon, they ship same day. Not sure about your case since it was showing up in the system, but stuck at "pending".

someone on another thread commented that yesterday the 7Ds were back in stock. apparently there was a shortage, so maybe your order was taken before they realized they were out?

I don't know but I ordered Sat at worst it could've gone out Monday and arrived Wed with the program's 2nd day shipping policy.

I'm pretty confident they were in stock at time of order just that somebody had to screw up when it came to my 7D. Hopefully texascaoboy above gets his tomorrow without a hitch proving at least that they were in stock at time of order.


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Jan 25, 2011 13:46 |  #416

858 wrote in post #11711792 (external link)
AAAAH, had to call Canon. I placed my order Saturday morning and was told to expect my 7D on Wednesday. I just finished checking my order's shipping status and it showed up as pending. WTF? It's supposed to be here tomorrow. :mad:

Same thing here, ordered on Sunday and checked for tracking info Tuesday afternoon expecting Wednesday delivery. It hadn't shipped! They were waiting for payment! WTF did they think when I gave them my credit card number, trade-in camera model and serial number, etc. It arrived on Friday (after Thanksgiving).

Thank heaven I didn't need it in a hurry.


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Jan 25, 2011 13:52 |  #417

858 wrote in post #11711885 (external link)
When did you place you're order? Better check your shipping status if you haven't already ;)


I don't know but I ordered Sat at worst it could've gone out Monday and arrived Wed with the program's 2nd day shipping policy.

I'm pretty confident they were in stock at time of order just that somebody had to screw up when it came to my 7D. Hopefully texascaoboy above gets his tomorrow without a hitch proving at least that they were in stock at time of order.

Jim K wrote in post #11712203 (external link)
Same thing here, ordered on Sunday and checked for tracking info Tuesday afternoon expecting Wednesday delivery. It hadn't shipped! They were waiting for payment! WTF did they think when I gave them my credit card number, trade-in camera model and serial number, etc. It arrived on Friday (after Thanksgiving).

Thank heaven I didn't need it in a hurry.

moral: order Monday-Tuesday before noon EST. :-)


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texascaoboy
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Jan 25, 2011 13:53 |  #418

858 wrote in post #11711885 (external link)
When did you place you're order? Better check your shipping status if you haven't already ;)

I placed my order Sunday morning. My order is on schedule. They called me Sunday afternoon from a different department and asked me to confirm my shipping address. I guess they want to make sure their $1000+ cameras don't turn into $1000+ liabilities by shipping them to the wrong houses.


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texascaoboy
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Jan 25, 2011 13:59 |  #419

Call this number if your camera hasn't shipped yet: 1-866-510-1342 and give them your order number. They'll ask for you to verify your name and address. That should be it. Hope this helps.


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858
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Jan 25, 2011 14:08 |  #420

PWard wrote in post #11712235 (external link)
moral: order Monday-Tuesday before noon EST. :-)

And after that look out for that verification call and double check your shipping status


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