Has anybody ever ordered from Digitalrev.com before? & how was ur experience? Thanks

http://www.digitalrev.​com/en/index.php

I came across there website while watching a lens review on youtube (very infomative & comical review I might add)...............so I checked there website out, and they have lenses & bodys for cheaper prices, even with the shipping & handling charges, than B&H and adorama.

So 4 questions. 1) Has anybody ever ordered from there website and shipped to USA before? 2) Was there any issues? 3) Did it take a significantly long time to arrive? 4) And last question, with the cameras battery charger, since it is from China, willl it work in USA without a problem?

Also I am aware they will not have a Canon Warranty, I do know this, I am just asking for opinons on the questions I asked above.

Thanks to everyone in advance for your input, I appreciate it

Check the store out on ResellerRatings.com.

Seems to have a good rating, 8.6 on 60 reviews. Check out the reviews to answer some of your questions.

Prior to February 2011 I would have recommended them unreseredly, having bought three lenses, a 50D and a few other bits and bobs from them over the years. However, my views have since been changed by my most recent saga.

4th Feb - Ordered Hoya Pro-1 Digital 77mm ND8 filter.
17th Feb - Order despatched (why the massive delay?)
2nd March - Package finally arrives. Another massive delay. Furthermore it's the wrong filter. It's some cheap piece of **** and not a Pro-1D.

Now I've had the inconvenience of getting in touch, being allocated an RMA, packaging up the duff filter and sending it back to Hong Kong by registered/insured post and then perhaps they'll send me the product I ordered in the first place. The time zone difference between Hong Kong and the UK doesn't help speed correspondence along either.

In fairness they did refund me the postage charges for the initial delay in shipping, but the further delays since then and now having received the wrong item have really left a sour taste. I know mistakes happen, but this experience has been a cockup from the beginning. I have no idea when I will finally receive the product I paid for.

tdodd wrote in post #11949531
4th Feb - Ordered Hoya Pro-1 Digital 77mm ND8 filter.
17th Feb - Order despatched (why the massive delay?)

Chinese New Year.

tdodd wrote in post #11949531
2nd March - Package finally arrives. Another massive delay. Furthermore it's the wrong filter. It's some cheap piece of **** and not a Pro-1D.

2 weeks from HK -> UK, longer than usual but not by much.

Dustman wrote in post #11948489
http://www.digitalrev.​com/en/index.php

do a search here, there are 38 other threads about it.

HyperYagami wrote in post #11949570
Chinese New Year.

2 weeks from HK -> UK, longer than usual but not by much.

Yes, but as a customer experience a delay of almost four weeks to receive the wrong product sucks. I'm not clear on whether they will despatch the replacement immediately or wait until they first receive my return. I've had conflicting information from them. By the time I do receive the right product will it end up being five weeks? Six weeks? Seven weeks? Longer? Who knows?

tdodd wrote in post #11949614
Yes, but as a customer experience a delay of almost four weeks to receive the wrong product sucks.

agreed. "the wrong product" is digitalrev's fault, but the 4 weeks delay isn't. unfortunately you happened to order at the worst time possible from hk/china.

Heres my story, I bought my first DSLR there the 7D. I bought it there because there is no taxes + everything was cheaper in a package and I watch their videos on youtube. Everything was fine, They email you for a address confirmation (I didn't receive that email) had to call them. That probably delayed my package by a good week and an half. Then I started to get error 20 on my 7D two weeks ago (Bought this early OCT 2010). I also bought their because they told me that I can repair here and they'll cover the cost if it's manufacturer defect. I contacted them 3 days ago, they told me I must send the package to HONG KONG and get it repaired there.

warranty link: http://www.digitalrev.​com …-warranty-34-article.html


EDIT: You won't get a Warranty card or anything. they say you might get charged for taxes(I didn't) and they'll cover the taxes if you fax them the paper.

tdodd wrote in post #11949614
Yes, but as a customer experience a delay of almost four weeks to receive the wrong product sucks. I'm not clear on whether they will despatch the replacement immediately or wait until they first receive my return. I've had conflicting information from them. By the time I do receive the right product will it end up being five weeks? Six weeks? Seven weeks? Longer? Who knows?

yes i agree it sucks and terrible that they sent you the wrong product, and as a consumer the wait time is terrible, however the timing of Chinese New Year is very unfortunate. It is a month long celebration, and many many people stop work and all production during that month of celebration

They might have mentioned that on their website at the point of order. If you want to trade internationally then you should operate to international standards of service. The website is priced up in GBP, charges for tax/duty up front, and has a local UK phone number advertised for support. There was no mention that Chinese New Year would delay despatch of items or cause the wrong item to be sent. As far as I could tell it should have been business as usual. Bearing in mind that since 2007 they've had over £3,000 of custom from me, without hassles, my expectations for business as usual were high. I did not expect to be let down by Digital Rev.

They were shipping things to other people during the holiday period and I'm pretty sure we saw new DR videos released, featuring Kai, as well. I don't think they were closed for business. I just think they dropped the ball twice with my order - once in the 13 day delay before despatch (I'll accept three days of that due to time zone differences and a weekend) and secondly in shipping the wrong product. Of course Hong Kong Post did nothing to expedite delivery. When the plane spends 12 hours in the air you have to wonder what was happening to the package for the remainder of the 12 days it took to get to me after it left Digital Rev.

I posted the duff filter back on Friday and they have informed me that they will await its safe return before despatching its replacement. It would be hard to think of a way to make the service less satisfactory than this. I just hope they don't manage to. I want the filter for a shoot on 13th March. I imagine I'll be out of luck. What they could/should have done was to have immediately shipped the correct item as soon as they had confirmed (by the photo I sent) that they had indeed sent the wrong item. They've also had a copy of the postal receipt for shipping the filter back to them, which would have been another trigger point for them to send the correct item, but no, they are waiting till the receive the filter back before sending its replacement. Why? What's the risk to them? They have my payment details. Where's the trust? Where's the effort to salvage whatever can be salvaged from this sorry tale? They even introduced a needless delay into the returns process by overlooking information offered to them in a trouble ticket and asking for it again, but with a 24 hour delay due to time zone differences.

Their videos are informative and entertaining on YouTube. However, I cannot comment on their business for I haven't purchased from them.

Bought a HMC filter, took 1 month to get to me but it was the right product.

1 Month!? It better have been a good price

Thanks everyone for your input, I do appreciate it. I still have decide if the money I will save is worth it to order international

Aside from the previously discussed warranty issue, I have no complaints. I recently bought a Tamron 28-75mm f2.8 from DigitalRev (.com, not eBay) and everything went great. I saved a bunch. $411 total. Amazon, B&H, Adorama, etc. all have it at $499 before shipping. It shipped from them (HK) to me (USA) in 3 days. Overall a fantastic transaction and I would definitely buy from them again.