I'll make this clear before I get into the whole story: Feisols are AMAZING tripods. My complaint is about feisol.net, which is just another US dealer. When I first took my business to them, I thought they were some kind of official US "hub" for Feisol but then I found out they're just another Feisol dealer. They just have the name Feisol so it sounds like they distribute Feisols to other dealers in US. My mistake.
Some of you might have seen my previous posts about this. I apologize if I misdirected anyone in the previous thread. I gave them a shining review but I was too quick to judge. I'll summarize.
I bought a tripod from them. One with the RAL (anti rotational legs) system for extra money (not a little extra either. it was a good chunk of change.)
The tripod arrived. One of the legs had a green dot sticker on it. I got suspicious. Sure enough, this leg was rotating, unlike the others. The dot sticker thing was obviously a mark to remind the seller. Guess what. They shipped it in that condition anyway...
I emailed them about this. They called me and they admitted about the green sticker. It was indeed a mark to indicate that leg was not functioning properly. They said it wasn't meant to ship but someone did anyway. They offered me free return and exchange the tripod. I was impressed. But I was too quick to judge.
Second one came in. This time it had 2 rotating legs and one non-rotating. I was furious. Feisol.net obviously doesn't check their stock or they keep shipping returned tripods. This time I emailed them and wanted my full refund. I didn't want an exchange...
They told me I'll have to eat shipping costs if I wanted to return and not exchange. A few back an forth emails and nothing changed. They are making me pay for return shipping for a fault on their part. I said f*ck it. I'm done with this and returned the tripod...
They got the tripod back on Tuesday. No refund till today. I just got the refund on Paypal. Guess what? They made me eat the Paypal fees too. As of now I'm $40 out just cause I bought a tripod from Feisol.net. I'm not one to count pennies but when I'm out of 40 dollars when I have no fault at all, I get pissed.
I really hope everyone who are thinking about a Feisol tripod reads this email. Please don't take this the wrong way. Feisols are AMAZING tripods. Just avoid FEISOL.NET. They are just another dealer and they obviously have no clue about quality check and business ethics.
My business goes to Reallybigcameras from now on.