Approve the Cookies
This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and our Privacy Policy.
OK
Index  •   • New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Guest
New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Register to forums    Log in

 
FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 14 May 2011 (Saturday) 23:51
Search threadPrev/next
sponsored links
(this ad will go away when you log in as a registered member)

Canon Repair... I am SO UPSET!

 
PMCphotography
Goldmember
Avatar
1,775 posts
Joined Sep 2009
Location: Tasmania, Australia.
     
May 17, 2011 01:26 |  #31

Well, that does suck. Canon Australia has twice held on to a camera for a month before looking at it and telling me whether it was fixable or not. Then the repair time, then it takes them three weeks to get around to sending it back...

Not good.


Twitter (external link)
Hobart Wedding Photography (external link)
I have some camera stuff. Here it is.

  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)
A5forfighting
Senior Member
626 posts
Likes: 3
Joined Dec 2008
Location: San Diego
     
May 17, 2011 02:13 |  #32

Deep breaths ! Send Canon USA a nice email and see were they will get you =)


7D, S95, EOSM,


  
  LOG IN TO REPLY
lettershop
A lame title from the TF
Avatar
967 posts
Likes: 3
Joined Sep 2009
Location: Fairport NY
     
May 17, 2011 04:04 |  #33

FYI,

Have you joined CPS? The Silver level offers you a 20% repair discount (joining fee of $0) while the Gold level offers you a 30% repair discount.


1DX, Gripped 60D,10-22mm, 18-135mm, 70-200mm f/2.8L IS, 24-70L, TS-E 24mm f/3.5L II, 100mm f2.8 Macro, 50mm f/1.4, 60mm 2/2.8 Macro, 580ex, 430EXII, Pocketwizards, Softbox, Tamron 1.4X TC, Canon 2x TC, GT3541LS, BH-55

  
  LOG IN TO REPLY
Bill ­ Ng
Goldmember
Avatar
1,208 posts
Likes: 3
Joined May 2005
Location: Hartsdale, NY
     
May 17, 2011 09:46 |  #34

Come over to the other side ... it's quite nice over here =). I just posted this a few days ago at the Nikon Cafe:

Well, it's been about two years since I last sent anything off to Nikon Melville and my gear needed some refreshing.

The rubber grips on both my D200 and my MB-D200 grip were peeling off. The rubber "button" (the piece you push to swivel the head) on my SB-800 had fallen off. My 70-200, while never really sharp, was at the point of being completely useless at f/2.8.

So back at the last week of March I dropped off everything and got it all back about 4 weeks later. D200, Grip, SB-800, 70-200 2.8, 20 2.8, 35 2.0, and 50 1.4. Had the rubber pieces on the body and grip replaced, fix the rubber piece on the SB-800, and take another look at the 70-200 (two years ago I brought them my 70-200 + body to calibrate - it came out better than it went in, but not by much), and do a general clean, lube, inspect on all the equipment. The only item still under warranty was the 70-200.

Gotta give it up to Nikon. My 20, 35, and 50 came back looking new and are performing better than ever. My 70-200 is the sharpest its ever been and after having that lens for almost 5 years now, this is the first time I'm really happy with it at f/2.8.

Also, I hadn't mentioned it to them because I thought it was just a limitation of the my D200, but focus tracking, especially when people are running towards or away from me has never been accurate. If I run off a burst of 15 frames of a person running straight at me .. maybe two would be acceptable (but not exactly sharp) while the rest would be totally unusable.

Today I shot a tee-ball game and got a few series of kids running towards me down the first base line (I was sitting about 10 feet behind first base right on the line) and to my surprise ... EVERY shot was bang-on.

All in all I was out the door at Nikon Melville for $208 and change which was worth it and then some for me. Considering I've got over $4K in gear (well, when new anyways) in my bag, $200 every 2 years for a tuneup isn't bad at all.


Billy Ng
1 Body
4 Lenses
3 Strobes
Never enough time

  
  LOG IN TO REPLY
TaDa
...as cool as Perry
Avatar
6,742 posts
Likes: 3
Joined Feb 2008
Location: New York
     
May 17, 2011 10:07 |  #35

To Bill, yeah, not like we ever see Jamesburg or Irvine replacing stuff for free with Canon. /sarcasm

To PeaceFire. Unfortunately, emails aren't going to get you very far. Set up Skype or something and call Irvine. When connected, immediately ask to speak to a supervisor. Tell them the issue. You sent in the body for the recalled mirror fix. You got "advised" to change out a shutter that was perfectly functional. You agreed to the $300 charge (you really need to join CPS btw), and then suddenly were invoiced for $900 for a fully functioning camera. Decline the repair, have them apply the mirror fix, and send you back the camera immediately.


Name is Peter and here is my gear:
Canon 5D II, Canon 7D, Canon 40D
Glass - Zeiss 21 f/2.8 ZE, Canon 35 f/1.4L, Canon 40 f/2.8 STM, Canon 24-70 f/2.8
L, Canon 85 f/1.2L II, Canon 70-200 f/2.8L IS II, Canon 500 f/4L IS
Speedlite 580ex II, 430ex - Gitzo GT-3541XLS w/ Arca B1

  
  LOG IN TO REPLY
Jason ­ C
Goldmember
4,784 posts
Gallery: 139 photos
Best ofs: 4
Likes: 1420
Joined Dec 2007
Location: Calabasas, CA
     
May 17, 2011 10:48 |  #36

I'm going to Irvine Canon this Friday, need some weight thrown around?

Hope the issue gets resolved in your favor. However, this bad taste in your mouth will be hard to cleansed.

Jason C


Equipment & Feedback
"I am not interested in shooting new things-I am interested to see things new"--Ernst Haas

  
  LOG IN TO REPLY
airbutchie
Not too crunchy
Avatar
12,977 posts
Gallery: 312 photos
Best ofs: 5
Likes: 5780
Joined Oct 2006
Location: Monrovia, CA
     
May 17, 2011 11:18 |  #37

I have nothing but wonderful experience with CPS in Irvine... As a matter of fact, I was there last month to have both of my 1D-series' sensors cleaned... Brought it in @ 8am and it was done by 9:30am... Had numerous fixes, adjustments, and cleanings with all my gear without a single hiccup... Being a CPS member just adds icing on the cake with discounts on fixes and a few free cleanings for the year...

With that being said, since you don't live near a CPS, I'd follow Peter's (TaDa) wonderful advice...


Hi. My name is Butch...
Complete Gear List | Flickr Vault (external link) | Instagram (external link)

  
  LOG IN TO REPLY
Bill ­ Ng
Goldmember
Avatar
1,208 posts
Likes: 3
Joined May 2005
Location: Hartsdale, NY
     
May 17, 2011 12:05 |  #38

TaDa wrote in post #12426137 (external link)
To Bill, yeah, not like we ever see Jamesburg or Irvine replacing stuff for free with Canon. /sarcasm

I didn't say anything about free. I'm just talking about the fact that I had work done on 4 lenses, 1 body, 1 flash, and a battery grip and the total charge was a tick over $208. I've also heard that a shutter replacement for my D200 would run me between $200 and $250 at Nikon ... pretty good compared to $900.


Billy Ng
1 Body
4 Lenses
3 Strobes
Never enough time

  
  LOG IN TO REPLY
TaDa
...as cool as Perry
Avatar
6,742 posts
Likes: 3
Joined Feb 2008
Location: New York
     
May 17, 2011 12:09 |  #39

Bill Ng wrote in post #12426796 (external link)
I didn't say anything about free. I'm just talking about the fact that I had work done on 4 lenses, 1 body, 1 flash, and a battery grip and the total charge was a tick over $208. I've also heard that a shutter replacement for my D200 would run me between $200 and $250 at Nikon ... pretty good compared to $900.

Shutter replacement on my 5D classic was $120 a couple years ago. The price has not gone up to $900. Something is up with this case/camera.

Like everything else on the net, folks rant about the negatives, and hardly ever post about the positives. Each company will have good and bad experiences. Just as I am very happy with my CPS membership, there are Noinks that are happy with their NPS. A few negative experiences are bound to happen everywhere.


Name is Peter and here is my gear:
Canon 5D II, Canon 7D, Canon 40D
Glass - Zeiss 21 f/2.8 ZE, Canon 35 f/1.4L, Canon 40 f/2.8 STM, Canon 24-70 f/2.8
L, Canon 85 f/1.2L II, Canon 70-200 f/2.8L IS II, Canon 500 f/4L IS
Speedlite 580ex II, 430ex - Gitzo GT-3541XLS w/ Arca B1

  
  LOG IN TO REPLY
dontcallmeash
Senior Member
480 posts
Joined Jan 2010
     
May 17, 2011 12:45 as a reply to  @ post 12411686 |  #40

last year a bought a reman'd 40D. out of the box it had a problem with the flash underexposing, i wanted a replacement camera but canon refused to listen. when i called them, they said to send some jpegs to prove this.

they weren't really sure from the jpegs, so they reluctantly asked me to send the camera in. i sent the camera to them. it took 2-3 weeks to hear from them since apparently the camera had been received but a service ticket hadn't been generated so it was in limbo.

eventually the camera was apparently repaired, but when i got it back, the body cap was missing and crap had gotten on the photosensor in transit.

i called canon back about it and they said that they'd happily clean my photosensor for a fee. at that point whatever had been done to the flash had somehow disabled all of the top LCD panel buttons.

back to canon it went. came back backfocusing...

gave my canon gear to my mom and dad, except for the 40D, and bought nikon crap.




  
  LOG IN TO REPLY
cameraperson
Senior Member
Avatar
817 posts
Joined May 2010
Location: Atlanta, GA.
     
May 17, 2011 12:49 |  #41

I had a point and shoot A75 (still have it) and it was messing up the images, blurring, lots of strange noise, etc. Canon sent me a pre-paid shipping label and I sent it with no hassles. It returned in mint condition.

I add this because lots of times only folks with bad experiences post - not trying to offend. I'm just saying they do at times have good customer service. Enough that I remember and won't mind buying Canon again.


Xsi, 18-55

  
  LOG IN TO REPLY
alpha_1976
Goldmember
Avatar
3,960 posts
Likes: 1
Joined Nov 2009
Location: USA
     
May 17, 2011 12:55 |  #42

Sorry to hear your bad experience and really I have no idea what's going on.

Over the years I have had 3 5D bodies and every time I sent them for mirror fix because they clean everything without asking and even try to hide all the dents and scuffs you have on camera body and also tell you shutter counts if you request. Worked perfectly for me even though one of the 5D bodies had something like 210K shutter counts and looked really bad cosmetically. I sent to VA center though as it is closest but the mirrors were fixed at NJ center.

Good luck.


I know more about gear than I know about photography :p
Gear List

  
  LOG IN TO REPLY
PeaceFire
THREAD ­ STARTER
Goldmember
Avatar
2,281 posts
Likes: 1
Joined Feb 2009
Location: Glendale, AZ - Chico, CA - Duluth, MN
     
May 17, 2011 12:59 |  #43

I'm not trying to knock Canon. I have been a loyal Canon customer for years and love their products. This is my first bad experience, but it's almost turned into a comedy at this point. Today I got yet ANOTHER quote for the same fix. Now it's at a more reasonable (yet still way too high for a 5Dc) $716. I don't understand what keeps changing (and almost daily). It's literally the same description on the Examination/Request Details section of the emails (and yes, they ARE sending me emails again!) but daily the parts and the labor costs seems to change. It's like they're shouting out numbers randomly now, waiting for me to finally accept one.

I am posting this as a warning for anyone who thinks they're going to get their camera back in a week as promised. You're probably not! So, in my case, it would've been best to at least wait until AFTER wedding season is over and done it then because now I'm flopping around without my back-up FF body! Which isn't good.

But, the good news is, I'm back in the US and can finally call Canon as soon as I'm back home in a few hours! Hopefully a phone call will resolve this. I also have another email to contact (thank you!) so hopefully soon I will have my camera back in my hands with the basic free repair I wanted. :)


My Gear List / My Blog (external link)

  
  LOG IN TO REPLY
TaDa
...as cool as Perry
Avatar
6,742 posts
Likes: 3
Joined Feb 2008
Location: New York
     
May 17, 2011 13:02 |  #44

Just out of curiosity, what do the repair notes say? Just that it needs a new shutter mechanism? I would think that for the $900 quote, they would have changed the notes to "discovered salt water damage" or something.


Name is Peter and here is my gear:
Canon 5D II, Canon 7D, Canon 40D
Glass - Zeiss 21 f/2.8 ZE, Canon 35 f/1.4L, Canon 40 f/2.8 STM, Canon 24-70 f/2.8
L, Canon 85 f/1.2L II, Canon 70-200 f/2.8L IS II, Canon 500 f/4L IS
Speedlite 580ex II, 430ex - Gitzo GT-3541XLS w/ Arca B1

  
  LOG IN TO REPLY
PaulB
Goldmember
1,543 posts
Likes: 2
Joined Apr 2003
Location: Leeds, Yorkshire
     
May 17, 2011 13:11 as a reply to  @ TaDa's post |  #45

That price sounds right for a new shutter and a mirror-box assembly (which is the expensive part).
What I don't understand is why Canon 'suggested' a new shutter simply because of, what, age?, actuations?
And why you accepted if it worked fine before you sent it in.
Shutters are either OK, or not...............in my experience.




  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)

15,409 views & 0 likes for this thread
Canon Repair... I am SO UPSET!
FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
AAA
x 1600
y 1600

Jump to forum...   •  Rules   •  Index   •  New posts   •  RTAT   •  'Best of'   •  Gallery   •  Gear   •  Reviews   •  Member list   •  Polls   •  Image rules   •  Search   •  Password reset

Not a member yet?
Register to forums
Registered members may log in to forums and access all the features: full search, image upload, follow forums, own gear list and ratings, likes, more forums, private messaging, thread follow, notifications, own gallery, all settings, view hosted photos, own reviews, see more and do more... and all is free. Don't be a stranger - register now and start posting!


COOKIES DISCLAIMER: This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and to our privacy policy.
Privacy policy and cookie usage info.


POWERED BY AMASS forum software 2.1forum software
version 2.1 /
code and design
by Pekka Saarinen ©
for photography-on-the.net

Latest registered member is jayceespud
981 guests, 281 members online
Simultaneous users record so far is 15144, that happened on Nov 22, 2018

Photography-on-the.net Digital Photography Forums is the website for photographers and all who love great photos, camera and post processing techniques, gear talk, discussion and sharing. Professionals, hobbyists, newbies and those who don't even own a camera -- all are welcome regardless of skill, favourite brand, gear, gender or age. Registering and usage is free.