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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 25 May 2011 (Wednesday) 17:38
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Canon Irvine Rocks! 70-200 2.8 IS ii repair

 
Tdragone
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Location: San Diego, California
     
May 25, 2011 17:38 |  #1

So I went to the San Diego Wild Animal park last saturday and gave my fiancee my 50D and 70-200. We're walking aroud and she tells me the lens is acting funny. Turns out she's right.

Whenever the camera is powered on, with the lens pointed anywhere but straight down, the IS FREAKS OUT. So badly that 90% of the time you can't see through the viewfinder. So we spent the day trading my 100-400. After a few days of fuming, I put in a web claim on Wed. Thurs I ship off the lens.

Monday they received it, Tues they repaired it (Under Warranty) and I got it today. Not bad.

For future reference (It may help someone out there)

Their Examination:
Check IS for excessive noise during function. Lens Won't enage focus.

Service Details
Your product has been examined and it was found that the image stabilizer assembly had suffered some kind of shock damage the camera shake prevention feature did not function. The image stabilizer assembly was replaced and product functions were confirmed, Best Focus adjustments, inspection and cleaning and mechanical adjustments were carried out.

I bought the lens < 1 year ago, and they repaired it under warranty!
The lens has NO marks on it, and I can guarantee it wasn't dropped or banged around..

If anyone has a problem with this lens and the IS freaking out and making tons of scary noises unless you reorient the camera/lens just right.... this may be your issue.
Hope it helps someone!


-Tom Dragonetti
Spyder Holster + 1Dmk IV, 50D, G11
10-22, 16-35 2.8Lii, , 24-70 2.8Lii, 50mm 1.4,
70-200 2.8Lii IS, 100-400L IS
1.4x TC, 580EX ii, ST-E2

  
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bobbyz
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Location: Bay Area, CA
     
May 25, 2011 17:43 |  #2

There were couple of folks here on POTN whoes new lens was making excessive IS noises.


5dmk3, 35L, 85L II, 300mm f2.8 IS I, 400mm f5.6
Fuji XT-1, 14mm f2.8, 23mm f1.4, 35mm f1.4, 56mm f1.2, 90mm f2, 50-140mm f2.8

  
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Tdragone
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Location: San Diego, California
     
May 25, 2011 18:04 |  #3

Mine wasn't loud when I got the lens; it's been great for 10 months, then out of the blue I put it on my 50D and it's acting up. Same thing on my 1Dmkiv.. but this went from perfect to unusable overnight. Without a drop or other impact to blame it on.


-Tom Dragonetti
Spyder Holster + 1Dmk IV, 50D, G11
10-22, 16-35 2.8Lii, , 24-70 2.8Lii, 50mm 1.4,
70-200 2.8Lii IS, 100-400L IS
1.4x TC, 580EX ii, ST-E2

  
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Canon Irvine Rocks! 70-200 2.8 IS ii repair
FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
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