Do not make the same mistake as me (24mm Odyssey)

Sdiver2489 wrote in post #12523900
Just an update for those still interested. Canon has my lens and body since May 27th(Last Friday) when it was officially "accepted" into their system. No other details to provide. Danny assured me that he'd handle it from the point of acceptance.

Canon better do a bang up job on this lens finally because I've been experimenting with the dark side of the force...

"This is not the L you are looking for".

I hope it comes back correct. It is a really nice lens.

S.Horton wrote in post #12526084
"This is not the L you are looking for".

I hope it comes back correct. It is a really nice lens.

Thanks

Sdiver where are you located? I have this lens, a 5DII, and a 7D. No issues. If you're near I'd be willing to try the lens or you try my body(s)

5th time was the charm for me. Sent both my cameras + the 24LMKII. Each time they had a different explanation. The first 3 times there was no change. The 4th time was a little better but was missing on distance subjects. Came back bang on the 5th time although I'll be honest and say that I only really use this lens close to the subject. But from what I recall from a few random distance shots I have done, it performed well.

It's certainly not the sharpest lens out there wide open, but it's a great lens once you get it right.

nicksan - Did they explain what they fixed the fifth time? Also, did they adjust/fix the lens only or did they also do something to both your bodies?

David S wrote in post #12526224
nicksan - Did they explain what they fixed the fifth time? Also, did they adjust/fix the lens only or did they also do something to both your bodies?

It was random things they fixed across the last few times. I have to get the paperwork out, but nothing like a board being replaced. I think the focus assembly might have been replaced or adjusted, and perhaps some electronic adjustments were made, but these are pretty generic repair notes. FYI, I bought this lens brand new.

I am not entirely sure they did anything to the body. Perhaps they did. Canon repair is a mystery to me. I have a $79 Lens Align tool, and they have a high tech repair lab. I am able to detect any issues with a lens in under 5 minutes, so each time they sent me my lens back unfixed, it took less than 5 minutes for me to see. They had nothing to say when I asked him what the hell was going on, and I am a CPS Platinum member mind you.

They had my cameras and the 24L held hostage for over a week the 5th time I sent it in. I had a manager handling the case personally.

It just boggles the mind that it would take 5 times to get anything fixed. They had my cameras 3 out of the 5 times I sent it in.

Same thing happened with my 135L. Sent that one in 4 times. A few times it actually came back worse. 4th time was the charm on that one.

The 24-70L I sent it around the same time, they put some scratches on the body of the lens. They replaced it and it looks brand new.

The 1D3 I sent in came back with a missing eye piece and the rubber grip peeling. Strangely enough, they replaced most of the camera's covers including the LCD cover and the camera looks near new.

Sdiver2489 wrote in post #12471596
"Your camera was inspected and found that the AF was not working correctly. AF adjustments were made, CMOS reset, Firmware updated"

Heheheh! How many times can they upgrade the firmware of a camera?

I was told that the Canon Loyalty Program was originally intended for the professional photographer. They could send all of their gear in (camera and lenses) and get everything calibrated. There are always going to be manufacturing tolerances.

OP, I hope you get your issue fixed soon. Too about Canon's comment. That is not very professional.

Dang! Another 24 L bites the dust huh? I've had zero problems on mine but, it did act quirky when I had the 7D. I assume it's the body and not the lens. I bet that if you give me your copy and put it on my 1Ds 3, the focus will lock at all apertures. Anyways, I hope your issue gets resolved.

jdizzle wrote in post #12526487
Dang! Another 24 L bites the dust huh? I've had zero problems on mine but, it did act quirky when I had the 7D. I assume it's the body and not the lens. I bet that if you give me your copy and put it on my 1Ds 3, the focus will lock at all apertures. Anyways, I hope your issue gets resolved.

I agree I put the lens on a T3i at the store and it worked much better if not perfectly...seems like the 24L has the biggest problem with the 7D.

JonK wrote in post #12526165
Sdiver where are you located? I have this lens, a 5DII, and a 7D. No issues. If you're near I'd be willing to try the lens or you try my body(s)

Peoria, IL also known as MFN

nicksan wrote in post #12526287
It was random things they fixed across the last few times. I have to get the paperwork out, but nothing like a board being replaced. I think the focus assembly might have been replaced or adjusted, and perhaps some electronic adjustments were made, but these are pretty generic repair notes. FYI, I bought this lens brand new.

I am not entirely sure they did anything to the body. Perhaps they did. Canon repair is a mystery to me. I have a $79 Lens Align tool, and they have a high tech repair lab. I am able to detect any issues with a lens in under 5 minutes, so each time they sent me my lens back unfixed, it took less than 5 minutes for me to see. They had nothing to say when I asked him what the hell was going on, and I am a CPS Platinum member mind you.

They had my cameras and the 24L held hostage for over a week the 5th time I sent it in. I had a manager handling the case personally.

It just boggles the mind that it would take 5 times to get anything fixed. They had my cameras 3 out of the 5 times I sent it in.

Same thing happened with my 135L. Sent that one in 4 times. A few times it actually came back worse. 4th time was the charm on that one.

The 24-70L I sent it around the same time, they put some scratches on the body of the lens. They replaced it and it looks brand new.

The 1D3 I sent in came back with a missing eye piece and the rubber grip peeling. Strangely enough, they replaced most of the camera's covers including the LCD cover and the camera looks near new.

Sounds all too familiar other than damaging your equipment and sending it back to you that way. That is beyond belief. I would be livid.

Much like the other 24L thread, it is surprising that a supervisor has to get involved after numerous tries to actually fix the lens. I had the same experience with my 24-70. It only got fixed after a supervisor got directly involved. Canon's process definitely needs some changes.

I just recently purchase a 24L (date code: UZ) from amazon, never had any problem with the lens, using it on 5D2.

btw I also tried on my 50D, no issue at all.

AbPho wrote in post #12526335
I was told that the Canon Loyalty Program was originally intended for the professional photographer. They could send all of their gear in (camera and lenses) and get everything calibrated. There are always going to be manufacturing tolerances.

i think you're confusing the loyalty program with CPS. the former is a program that offers discounts on refurbished equipment if you trade in your old canon gear, whereas the latter is a resource and support system for professional photographers.

blk-dslr wrote in post #12526736
I just recently purchase a 24L (date code: UZ) from amazon, never had any problem with the lens, using it on 5D2.

Doesn't mean there aren't bad copies floating out there. It seems like there's enough folks happy with theirs to indicate that it might not be a general problem, like say the 50L. Perhaps it's just bad QC at this point. Don't really know.

All I know is that the month it took to deal with this mess was frustrating. But I think the lens is worth the trouble. It was for me. I am happy with my copy now.