David S wrote in post #12526224
nicksan - Did they explain what they fixed the fifth time? Also, did they adjust/fix the lens only or did they also do something to both your bodies?
It was random things they fixed across the last few times. I have to get the paperwork out, but nothing like a board being replaced. I think the focus assembly might have been replaced or adjusted, and perhaps some electronic adjustments were made, but these are pretty generic repair notes. FYI, I bought this lens brand new.
I am not entirely sure they did anything to the body. Perhaps they did. Canon repair is a mystery to me. I have a $79 Lens Align tool, and they have a high tech repair lab. I am able to detect any issues with a lens in under 5 minutes, so each time they sent me my lens back unfixed, it took less than 5 minutes for me to see. They had nothing to say when I asked him what the hell was going on, and I am a CPS Platinum member mind you.
They had my cameras and the 24L held hostage for over a week the 5th time I sent it in. I had a manager handling the case personally.
It just boggles the mind that it would take 5 times to get anything fixed. They had my cameras 3 out of the 5 times I sent it in.
Same thing happened with my 135L. Sent that one in 4 times. A few times it actually came back worse. 4th time was the charm on that one.
The 24-70L I sent it around the same time, they put some scratches on the body of the lens. They replaced it and it looks brand new.
The 1D3 I sent in came back with a missing eye piece and the rubber grip peeling. Strangely enough, they replaced most of the camera's covers including the LCD cover and the camera looks near new.