SaxonIV wrote in post #12603653
Scum. Things like this are what make repair costs higher and cause products to be more expensive. If it was your fault at least own up to it. Fixing your mistakes or someone else's mistakes for free was very trusting on their end. It's just taking advantage of the warranty.
I would normally agree, but I will play devil's advocate here just for a second. When you design a camera or lens, you have to put into that design some sort of allocation for droppage. You cannot build a product in such a way that any small amount of shock or trauma breaks it, and you expect to still be in business and stick by some blanket policy that "ohhh, you dropped it or it shows impact, your loss".
So these drops from a few feet onto padded flooring (or even a hard surface) is not in any way excessive damage that the customer should expect to cover. I would say that with the mag housings and body designs of the DSLRs, indeed Canon is building these for impacts, so very minor impacts from just a few feet onto a surface should not kill a product, or at least should be covered by warranty. The 50 1.8 and 50 1.4 are very fragile lenses, though, as we can see numerous times and don't hold up to hardly anything it seems.
This creates a gray area between the consumer and the manufacturer when somebody like Canon stands by a pat statement for not covering damage under warranty even though the product may have been designed to handle such a situation, and the person in no way abused their equipment, and feels that they shouldn't have to cover the repair.