I ot the EOS 5D Mark II through bestbuy a year ago because I have almost 1K worth of gift certificates.
I got into the Black Tie Program because they offered repair/replacement (if not fixable) , and free cleaning twice a year for four years under $400. I asked them who cleans the camera, the guy said its a Canon "authorized" Facility. Being a CPS member, never got through me that Canon Facility and Canon "authorized" facility kind of NOT the same. It sounded the same to me at that moment. I thought, well I can use those two free cleanings without touching my CPS voucher.
Finally, its time to use the Black Tie for cleaning. Living near the Irvine facility, I thought bestbuy will just send it to Canon and maybe wait for a week or less. Wrong, they will send it to Connecticut and asked me to wait for THREE weeks. Now it sounded to me that this is a wise scheme. Who would have there camera out of service for 6 weeks in a year for two cleaning request?
Anybody had any experience, I would like to know otherwise.