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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 29 Jul 2011 (Friday) 10:14
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tammy repair sticker shock

 
MCAsan
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Jul 29, 2011 10:14 |  #1

We had first generation Tamron 18-270. We traded those in for the 2nd generation. It is a better walkaround lens.

On a June trip to the southwest we had windblown sand get into them. So we sent them to Tamron for cleaning estimates. For lenses we paid just over $600 for....they want $400 each to clean, recalibrate...etc. :cry:

For an extra $250 per lens...we could purchase have totally new units. :rolleyes:

Not favorably impressed at all with how easily windblown sand got in when the lens were never changed during shoots. Not either impressed with Tamron's repair cost estimates.

I think we have spent our last dollar on a Tamron product.




  
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george ­ m ­ w
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Jul 29, 2011 10:19 |  #2

Yep, sounds like that was a shooting environment that would have been better suited to a "environmentally sealed L lens".

Sorry to hear Tamron wants to charge you so much for the repair.


regards, george w

"It's also obvious that people determined to solve user error with more expensive equipment will graduate to expensive user error."
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rxjohn
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Jul 29, 2011 10:21 as a reply to  @ george m w's post |  #3

Doesn't Tamron have 6 year warranty?




  
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george ­ m ­ w
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Jul 29, 2011 10:25 |  #4

Doesn't Tamron have 6 year warranty?

....but I wonder if his issue would be covered ? From the Tamron warranty page:

"This Warranty does not apply to defects due to abuse, mishandling, repair by a non-authorized agent, unsuitable storage, transport damage, sand damage, liquid damage, fungus damage, impact damage, or tampering."


regards, george w

"It's also obvious that people determined to solve user error with more expensive equipment will graduate to expensive user error."
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rxjohn
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Jul 29, 2011 10:28 as a reply to  @ george m w's post |  #5

ahh....true.




  
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rick_reno
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Jul 29, 2011 10:30 |  #6

that's ridiculous. you could pick up a used one for less than they want to clean it. have you thought about taking it apart yourself and giving it go?




  
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rxjohn
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Jul 29, 2011 10:32 as a reply to  @ rick_reno's post |  #7

so...the lesson learned is to make sure to purchase weather sealed lenses??

I'm trading in all my Non-L lenses then.




  
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Docsknotinn
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Jul 29, 2011 10:34 |  #8

Ouch!




  
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shaftmaster
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Jul 29, 2011 10:48 |  #9

Whether the repair estimate makes sense depends on how much sand got into the lens and if it got into the lens barrels that extend during zooming and the rotating zoom ring. If so, then the entire lens would probably need to be taken apart and cleaned. It doesn't matter if the lens was mounted on the camera the whole time, there are lots of places for sand to enter a lens. I doubt any other similarly priced super-zoom lens would've fared much better.


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jblaschke
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Jul 29, 2011 10:49 as a reply to  @ Docsknotinn's post |  #10

That's baffling. We had the same thing happen with The Wife's 28-75 2.8. The last week of May a big sandstorm blew up as we were passing through New Mexico/Arizona and shortly thereafter the Tammy started mis-focusing after two years of flawless performance. We sent it in to Tamron under warranty, and they cleaned and recalibrated, no questions asked. The only thing we were out was the shipping costs.

Did you bring up warranty service, or just send it in for an estimate? They're not going to volunteer to do anything for free.


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bpark42
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Jul 29, 2011 10:53 |  #11

I recently had to send my 24-105L in to have sand cleaned out from under the focus ring (the strap on my camera bag broke while I was hiking some sand dunes...quite a bit of sand got in the partially open main compartment of the bag.)

I don't remember the exact total cost for the repairs but it was probably less than half what you were quoted.




  
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SMP_Homer
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Jul 29, 2011 10:58 |  #12

rxjohn wrote in post #12842971 (external link)
I'm trading in all my Non-L lenses then.

not all L lenses are sealed...


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cristphoto
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Jul 29, 2011 11:03 |  #13

Was a filter and lens hood mounted on the lens? This tends to improve protection.


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SMP_Homer
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Jul 29, 2011 11:11 |  #14

cristphoto wrote in post #12843167 (external link)
Was a filter and lens hood mounted on the lens? This tends to improve protection.

those really help for lenses that remain the same length/size when in use (i.e. 70-200 series, 17-40, etc..). Most lenses that extend when in use need to suck air in when they extend, and suck it back out when they retract. That type of airflow makes it very easy for contaminants to get in. This Tamron model definitely falls in that category.


EOS R6’ / 1D X / 1D IV (and the wife has a T4i)
Sig35A, Sig50A, Sig85A, Sig14-24A, Sig24-105A, Sig70-200S, Sig150-600C
100-400L, 100L, 100/2, 300 2.8L, 1.4x II / 2x II
600EX-II X3, 430EX-III X3

  
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dadgummit
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Jul 29, 2011 14:03 |  #15

MCAsan wrote in post #12842878 (external link)
We had first generation Tamron 18-270. We traded those in for the 2nd generation. It is a better walkaround lens.

On a June trip to the southwest we had windblown sand get into them. So we sent them to Tamron for cleaning estimates. For lenses we paid just over $600 for....they want $400 each to clean, recalibrate...etc. :cry:

For an extra $250 per lens...we could purchase have totally new units. :rolleyes:

Not favorably impressed at all with how easily windblown sand got in when the lens were never changed during shoots. Not either impressed with Tamron's repair cost estimates.

I think we have spent our last dollar on a Tamron product.

Wow $400 to fix a $650 lens is just silly, theycould just sell you a new one for $400 and probably still make money. My friend dropped his $1000 Canon EFS 17-55 IS recently and Canon only charged $85 to replace quite a few parts inside and recalibrate, the lens came back perfect. I guess this goes to show that the 6-year warranty is not that much better than canon's 1-year.


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