Client asked me to take some pictures for them for their new biz.
Went out and took photos with my 5DII on 70-200mm. Setup the 7D+17-40mm on tripod and let it run video of the event in the same area.
Tooks lots of photos. In the end I filled about 20GB of video.
In the end, I gave them about 6 DVD's. 5 of them were video and 1 was photos. I processed about 20 photos in lightroom and didn't look at the video.
This week, the guy I typically deal with was in Europe so one of the partners emailed me asking to send 2 photos to the local press. Did it.
Then I got an email from my contact and he said they didn't feel the video was of a satisfactory quality and as such offered to pay 60% of the invoice.
Shocked I told him that I was only asked to do photography and not video. The video was a bonus. His response was that they were not happy with the video as it wasn't usable.
I again informed him that had I charged him for video or was asked to do video, I'd certainly discount it but I wasn't ever asked for video however it was something I knew they needed for Youtube/their website (which I designed for them).
This goes to show that going above & beyond isn't always in your best interest and leaves a foul taste in my mouth with this long term (web development) client.