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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 20 Aug 2011 (Saturday) 20:38
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LENS Return Policy Question

 
feetdown
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Aug 20, 2011 20:38 |  #1

.....


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Aug 20, 2011 20:41 |  #2

You could just rent then. lensrentals.com


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lyttleviet
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Aug 20, 2011 20:55 |  #3

You could buy from amazon because they don't charge a restocking fee.


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rick_reno
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Aug 20, 2011 21:53 as a reply to  @ lyttleviet's post |  #4

I'd rent them.




  
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SkipD
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Aug 20, 2011 21:56 |  #5

feetdown wrote in post #12969980 (external link)
....I was just going to order them both and then send back the one I like the least....Has anyone ever done this and had any problems with the return? Im going to order from B&H. And I am just wondering if they will frown upon me trying the lens in order to get the one I need........

lyttleviet wrote in post #12970049 (external link)
You could buy from amazon because they don't charge a restocking fee.

That is an unacceptable way to do business with ANY store. The store loses the ability to resell the returned lens as new and thus loses money. Would you do that to your mother if she owned a store? I think not.


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crn3371
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Aug 20, 2011 22:54 |  #6

Not exactly ethical. Rent.




  
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Ody
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Aug 20, 2011 22:57 |  #7

I agree it's unethical. Rent 'em.


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feetdown
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Aug 20, 2011 23:05 |  #8

I agree, I dont want to screw the store up, but whos to say your going to get a legitimate copy that works properly when you rent? Could be a waste of time and money....

Dont get me wrong, Im not trying to screw anyone, The only rental options I have in the area where I live is online though the mail....not really the option I would prefer..


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feetdown
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Aug 20, 2011 23:20 |  #9

SkipD wrote in post #12970324 (external link)
That is an unacceptable way to do business with ANY store. The store loses the ability to resell the returned lens as new and thus loses money. Would you do that to your mother if she owned a store? I think not.

And I dont think that they would actually lose money...The mark up on these lens is pretty high..I understand what your saying, I really do. But I have explored the other options as well


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Aug 21, 2011 00:10 |  #10

If you do what you are saying, then you are screwing the store, period. No discussion can change that.

feetdown wrote in post #12970646 (external link)
I agree, I dont want to screw the store up, but whos to say your going to get a legitimate copy that works properly when you rent? Could be a waste of time and money....

Dont get me wrong, Im not trying to screw anyone, The only rental options I have in the area where I live is online though the mail....not really the option I would prefer..


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Frugal
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Aug 21, 2011 00:30 as a reply to  @ rklepper's post |  #11

Completely unethical way to treat a store.


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jdramirez
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Aug 21, 2011 01:39 as a reply to  @ Frugal's post |  #12

If you buy directly from Canon and then return the one you don't want, they simply will sell the return (after refurbishing it) via their refurbished store.

Then people like me can get a good deal because we are ok with not paying a premium for an additional 9 month warranty.

Having said that, if you buy 2 refurbs, then return the one you don't want, they will refurb the return and then sell it at the same price as they originally sold it to you.




  
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yogestee
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Aug 21, 2011 01:52 |  #13

SkipD wrote in post #12970324 (external link)
That is an unacceptable way to do business with ANY store. The store loses the ability to resell the returned lens as new and thus loses money. Would you do that to your mother if she owned a store? I think not.

I agree.


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Aug 21, 2011 02:02 |  #14

SkipD wrote in post #12970324 (external link)
That is an unacceptable way to do business with ANY store. The store loses the ability to resell the returned lens as new and thus loses money. Would you do that to your mother if she owned a store? I think not.

Let me play devils advocate for a moment...

First off most camera stores, at least local ones, have 1-2 copies of ANY lens and they usually let customers play around with them, And then sell that lens as brand new in box anyways....And usually you're paying a good 10% markup on said lens..Sometimes they even put a return back out on the shelf as brand new too to be resold to another customer...Yes, Seriously, So guess what? You buy a "New" lens at a local store and its probubly been sitting there a year or two and has been played with by a few hundred people...

Its not just local retailers, theres some evidence that some online retailers, Not necessarily B&H or Adorama, but Amazon has resold returned products as "new" before, IE a guy here got a 70-200 f/4L in a 70-200 f/2.8L IS II box from Amazon, Other people have had similar times getting lenses with dust or that show they are not quite "Factory fresh".....In reality, most users wont even bat an eye about this unless the thing has very OBVIOUSLY been used heavily...

As for renting, you're paying how much out of your pocket to rent 2 lenses and etc etc etc... Not the most economical thing

Stores like B&H and Adorama have 30-day no restocking fee no hassle return policies for a reason, They want you to be satisfied even if it is YOUR mistake or if you ordered the wrong lens, The overhead and cost of dealing with returned merchandise is simply part of their operational expenses...Both are large companies and both can take a little hit...

Do you know why? Because when you go to buy another lens, you're going to remember that B&H and Adorama have a great return policy and dont give you 5 gallons of **** to return something, Meaning you're likely to do business with them again when you buy another lens...

If returns and that hurt the bottom line hard enough, then yes, they would charge a hefty restocking fee like most local stores do, The difference is B&H or Adorama are massive companies and can absorb the cost whereas your tiny local store cannot and has to charge a restocking fee because they'd go out of business otherwise


Dont feel bad about it, Order both and return the one you dislike/hate/etc, Its really not a big deal

-edit- and yes, I'm guilty of returning lenses for reasons besides "Defective" But you know what? If I did not have the option to return something, I'd never buy it in the first place


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Roger ­ Cicala
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Aug 21, 2011 07:01 |  #15

feetdown wrote in post #12970684 (external link)
And I dont think that they would actually lose money...The mark up on these lens is pretty high..

This statement is amazingly incorrect. Canon and Nikon lenses have almost no markup (4 to 7 %) and are considered loss-leaders by everyone but the huge stores. Sigma, Tamron, Zeiss, and other brands do have some markup. Not anything like filters or bags, but enough to make a profit on. I cannot comment on Sony, Olympus, or Panasonic. I don't know that information first-hand.

I have no knowledge, either, on what stores do with returned items that are actually functioning properly. But I reach an obvious conclusion from two points: 1) you must return it with every bit of packaging, inserts, etc. and 1) refurbs are always sold without the original packaging, in a plain white box usually.


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LENS Return Policy Question
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