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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 04 Sep 2011 (Sunday) 11:13
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100-400 Canon lens

 
hania
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Sep 09, 2011 15:41 as a reply to  @ post 13073856 |  #16

I half-dropped my 7D and 100-400 and just grabbed it before they hit the ground but the lens hit the side of a coffee table and chipped a bit off the part where the IS, AF etc is adjusted leaving a hole.

Cost £160.

I now find that when I sent in my 7D with a recently bought used 28-300 (which I wasn't convinced was working properly), the 7D had also suffered damage then - to the mirror box - at a cost of £250.

Also, the 28-300 has a faulty AF motor (another £250) but as its still in its 3 month warranty, I am talking to the shop I got it from. If they will pay for the repair, I will keep the lens.

So, not too happy at moment.


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spiderbob
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Sep 09, 2011 15:59 |  #17

spiderbob wrote in post #13073856 (external link)
Received my lens back today from Canon. Repair ticket says they replaced the zoom ring, and adjusted the lens. It further stated "If I still have a problem with getting a sharp focus, please send your camera along with the lens and they will be matched and adjusted together". So, my next step is to take it out on the tripod and do some shooting. Hope it's comes out OK. Tomorrows task is already in the works. :)
Parts = 360.00 Labor = 20.00

Oh, this is great. NO BETTER THAN BEFORE IT WENT IN :cry: So 380 for nothing so far. Next step take a series of pictures with the lens and along with the camera and lens send a disk in with the recorded photographs. They will still match the two (camera and lens) and check out the camera at the same time, I know the camera is fine. And the matching is another $175 to $225. They felt something was wrong with the lens so I get nothing back for the first 380.




  
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phreeky
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Sep 09, 2011 18:29 |  #18

spiderbob wrote in post #13073856 (external link)
Parts = 360.00 Labor = 20.00

WTF how is that possible? Do they use slave labour or something? There's not a whole lot of work that can be done for $20 worth of labour.




  
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nikmar08
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Sep 09, 2011 19:19 |  #19

Hania and Bob - Sorry to hear about the mess you folks are dealing with.

Phreeky - agreed. Compare that with $680 labor charges to get a routine car service and a small fix-up of the radiator I got done recently. Buggers did not even clean the car from inside or check air pressure as a courtesy.


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nekrosoft13
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Sep 09, 2011 19:20 |  #20
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360 for a zoom ring?


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pwm2
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Sep 10, 2011 08:06 |  #21

phreeky wrote in post #13077708 (external link)
WTF how is that possible? Do they use slave labour or something? There's not a whole lot of work that can be done for $20 worth of labour.

I guess that for some repairs, they have a fixed price including materials + work. So the $20 would then be the work of unpackaging/packaging the lens and the paperwork.


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swldstn
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Sep 10, 2011 13:14 |  #22

Had my tripod blow over with my EF 70-200mm f/2.8L IS MkI. It dove lens first into the sand, where ibwas taking sunrise photos at the beach. Broke my B+W 77mm UV MRC but it protected the front lens element. Did some kind of internal damage since it wouldn't focus at all. Cost $460 to fix. Also cost an additional $70 to replace the filter.

Problem was the Tsunami hit and they waited almost 8 weeks to get repair part from Japan. I'm lucky I got it fixed at all.


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gjl711
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Sep 10, 2011 18:04 |  #23

swldstn wrote in post #13080792 (external link)
Had my tripod blow over with my EF 70-200mm f/2.8L IS MkI......Broke my B+W 77mm UV MRC but it protected the front lens element...... Also cost an additional $70 to replace the filter. ....

This is one of the reasons I do not use a filter. The lens fell, filter broke, $70 to replace filter. But the cost of replacing the front element on a 70-200 is about $150 so you pretty much broke even. And looking at your equipment list, you probably have nearly $1000 dollars in filters. Is it really worth it?


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alfa147x
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Sep 10, 2011 20:48 |  #24

Have you compared serial numbers from the one you sent in and the one they sent back?


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100-400 Canon lens
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