I have purchased a lot of gear from Adorama and never been anything but thrilled with the service. I so understand that the OP did not have the same experience unfortunately. I do think it is unusual for any company to have somone of Helen's skill level to target and address service issues. It just doen't happen anymore. In fact it is one reason I continue to deal with Adorama as a regular customer! Who do you call at other businesses? While the original situation could not be fixed after the fact. The personal attacks on her did not deter her from staying in this thread and trying to do what she could.That is great service in my book!