My experience with Merkle has been full of frustration so far.
I placed an order on 6th October and didn't hear from them for about 3 to 4 business days so I decided to call.
* Tuesday (4th Biz day / 6th Calendar day) - they said they were flooded with orders but have stock on hand and will ship mine out that day and send me the tracking number
* Today (Friday 7th business day / 9th Calendar day) morning: They said it went out yesterday (Thursday) but don't have a tracking number for me and will send me one in half an hour
* Later today (Friday 7th business day / 9th Calendar day) noon : I call them again to check on the status and they said it's shipped yesterday but still don't have a tracking number.
* Later today (Friday 7th business day / 9th Calendar day) evening : I get an email with tracking. Label was printed today and the today and it isn't picked up yet. Basically it's shipping today which is 7th business day from date of order (order was placed in first half of the day).
Basically they lied about everything, inventory, ETA, shipment status...everything.
Worse still, they were supposed to ship Canada Xpresspost and shipped UPS standard instead. Now I am worried that it will get stuck in customs and/or I will be charged some additional fees by UPS. I called again today to ask why they shipped UPS (package was still not picked up when I called) when I was assured Xpresspost when I placed the order! Got some stupid answer....problems with Xpresspost so used UPS, etc.! The sales guy said I will have it Monday. For me to receive it on Monday they would have to use UPS Express service, but the tracking on UPS website says it's "standard service" . Keeping my fingers crossed.
I wish Merkle's was a bit more honest and transparent about the whole situation. If they didn't have stock, they should have told me so and given me a fair ETA so that I would have acted accordingly.
Just wanted to share my experience so that others know what to expect.
I will post an update on whether I get the camera Monday.
P.S. The one I got from Henry's had a really bad sensor with about 16 hot/dead pixels or groups of pixels (not Henry's fault!). I returned it and asked for a refund since they didn't have stock. They were super with service except the refund was not issued as a normal paypal refund on the original transaction. Instead someone really stupid there initiated a separate paypal payment to me for the refund amount attracting paypal fees and netting me much lower. I am working it out with them and hope fully they will do it right Monday. We will see.
After everything, this is not working out to be as much of savings ordering cross border as I had originally thought. Just way too many hassles and I probably won't do it again.