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FORUMS Post Processing, Marketing & Presenting Photos The Business of Photography 
Thread started 15 Oct 2011 (Saturday) 23:27
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Client stole images off facebook fan page

 
USER876
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Oct 15, 2011 23:27 |  #1

I know this has been discussed, and images are not "safe" on FB......but.....

Client contacted me for a modeling portfolio. She paid the session fee and was interested in a digital package of 10 edited files for an online portfolio. We discussed pricing and went on the photoshoot.

She loved the images and selected her favorites. When I told her she needed to pay now before I started retouching them, she got all shady and gave me a story how she is a college student, just got a huge speeding ticket and a huge vet bill and couldn't afford anything more at this time. I like a sucker offered her a discount, but never heard from her again (I kept the session fee, she got nothing.

2 months later I put 3 images from her set on my facebook page portfolio 720px long side. A month later, which is today, I noticed she did not tag herself but is using one of the images as her FB profile pic. This really annoys me because she didn't pay for anything and now has the images and is using them publically. Should I let it go or write her a love letter?




  
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tricky500
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Oct 15, 2011 23:38 |  #2

I would just let it go. It won't make a decent print, at least you got paid a session fee...


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cdifoto
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Oct 15, 2011 23:56 |  #3

You made out like a bandit. She paid a session fee and only used one image that you retouched for yourself. Let it go.

Now, work on your business practices.


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Oct 16, 2011 08:55 |  #4

2 months later I put 3 images from her set on my facebook page portfolio 720px long side.

Shouldn't that read, "2 months later I put 3 images from her set on my facebook page portfolio 720px long side, with a huge watermark advertising my site."?
Then she would be working for you. ;)


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Oct 16, 2011 09:22 as a reply to  @ PhotosGuy's post |  #5

Images are perfectly safe on facebooks as well as flickr, smugmug, pbase and on when they are properly watermarked. Your mistake, your fault.

And as P-guy says above, if they were watermarked and it was not removed, count your blessings. You are getting advertising help free.


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sspellman
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Oct 16, 2011 10:02 |  #6

U867-

This is a very predictable outcome. After all, the power of FB is share your creative work quickly with hundreds of potential new customers.

Your business model of a separate fee for retouching and prints is antiquated. Include retouching a fixed number of images in the initial fee, place the images in an online gallery for easy sharing, put a link of the images on their FB, and have them order as many prints as they want. Happier customers, no additional work for you, and the whole family orders prints. They share images on FB, and viola you have just marketed yourself to all of their friends for free.

-Scott


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USER876
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Oct 16, 2011 12:41 as a reply to  @ sspellman's post |  #7

That is a good pricing stategy, but I found the teaser rate upfront with no minimums they only buy what they love, has worked well. Usually thy buy enough and the images I post on FB are ones they own already. This is a different circumstance.

I contacted her and she agreed to at least tag herself in the photos and also pay me or the one she took.




  
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PeaceFire
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Oct 16, 2011 14:58 |  #8

sspellman wrote in post #13257126 (external link)
U867-

Your business model of a separate fee for retouching and prints is antiquated. Include retouching a fixed number of images in the initial fee, place the images in an online gallery for easy sharing, put a link of the images on their FB, and have them order as many prints as they want. Happier customers, no additional work for you, and the whole family orders prints. They share images on FB, and viola you have just marketed yourself to all of their friends for free.

-Scott

Well I don't know about Detroit, but in the rest of the country this model works great for many and increases sales and reduces post production time. I don't want to waste my time retouching hundreds of images if they are only going to order one image large enough to require it. A bunch of 4x6s? Waste of my time.


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sspellman
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Oct 16, 2011 16:57 |  #9

PeaceFire wrote in post #13258125 (external link)
Well I don't know about Detroit, but in the rest of the country this model works great for many and increases sales and reduces post production time. I don't want to waste my time retouching hundreds of images if they are only going to order one image large enough to require it. A bunch of 4x6s? Waste of my time.

You have to read carefully "retouching a fixed number of images in the initial fee". The traditional model of sitting fees and $20 dollar prints doesn't work very well when anybody can get a $2.99 print at Walgreens.


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Jimconnerphoto
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Oct 16, 2011 19:34 |  #10

sspellman wrote in post #13258568 (external link)
"retouching a fixed number of images in the initial fee".

Where was this missed cause I missed it too. As far as I can tell there was a session fee and retouching was offered at an additional price.
Personally what Walgreens sells it's prints at has no influence on my prices. I sell my creative interpretation. Prints are just one way to have that product delivered.


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USER876
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Oct 16, 2011 21:50 as a reply to  @ Jimconnerphoto's post |  #11

I was selling the customer websize digital files (maybe enough for a 4x6)




  
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Frugal
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Oct 17, 2011 00:35 as a reply to  @ USER876's post |  #12

Facebook even has a download link for images that implies to users that it's OK. Why would you put anything there without a watermark?


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RDKirk
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Oct 17, 2011 08:11 |  #13

You should treat model portfolio work as a commercial protrait job, not as a personal portrait job--so there is no "session fee" and subsequent "print fee," there is a single fee calculated according to the requirements of the job (even if you have a day rate, expenses, et cetera, it still adds up to a single bottom line amount that you'll invoice the commercial client). When I do commercial portraits and headshots, I bring the images up on my laptop immediately after the session and the client chooses her images (the number previously agreed for the fee). For simple headshots, I'll retouch right then, burn the disc, deliver the disc, collect the fee, shake hands and walk out.

If it's something special that requires more post work, the client will still select the images right after the session.

How I collect the fee depends on the business I'm working with. Smaller businesses pay me in full when I hand them the disc. Larger business get an invoice, and I get paid 30 days later.

I never, ever post anything on Facebook or anywhere else until I'm paid. No "teasers," no "previews," nothing.


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Nathan
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Oct 17, 2011 10:56 |  #14

Have you contacted the model saying something like, "Hi... I saw that you are using some of the photos from our shoot on your facebook page. Please list my website with your photo and let me know if you are still looking to purchase higher quality prints/files for your portfolio."


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HappySnapper90
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Oct 19, 2011 09:00 |  #15

Also you can contact facebook and claim a photo to be removed because of copyright. I've heard that before and that they will take action. They don't want lawsuits.




  
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Client stole images off facebook fan page
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