seaninsa wrote in post #13317178
I notified them that no one would be home and to contact UPS to see if they can schedule a later delivery date
. B&H and refused to notify them.
UPS will make a first delivery attempt and, if no one is available sign for the package, will leave a Door Tag whereas, you could've called UPS to arrange for Pick-Up/Will Call at the Center.
However, this is NOT an option per B&H - see link at bottom of this post.
seaninsa wrote in post #13317225
Nope UPS will not take the request from the person it is being delivered to. They are pretty much aholes when dealing with them. The request has to come from the sender
Really? UPS is the problem here? They are following instructions from B&H.
seaninsa wrote in post #13317395
I had once contacted UPS to try and get an item delivered and they would not come back out. They follow a route and that is it. Trust me here in the US they are not so customer friendly.
With UPS deliveries you never know what time they will come by either.
Years ago, I was a FedEx courier for several years - if we had a missed delivery with the customer calling for a re-attempt delivery, we might try depending on how much we had to deliver.
Yes, UPS (and FedEx) have routes to follow with OTHER customers waiting for deliveries. Back in the day, FedEx may have been a bit flexible regarding re-attempts but I know from hard experience that UPS is not.
seaninsa wrote in post #13318569
This is directly from the UPS website:
Note: Prior to the first delivery attempt, contact the sender to request a change in delivery instructions or to correct your delivery address.
I contact B&H and they give the run around. I requested that they attempt to this for me but basically refused to do it.
You cannot request that UPS deliver your package at a specific time.
You might want to read B&H's site, under Help Center, Shipping & Delivery, Shipping Options:
- Guaranteed delivery time.
- A signature is required upon delivery. Packages cannot be rerouted or picked up from UPS. Please make sure that someone will be at the shipping destination to receive the package and sign for it.
- If you have a UPS account you can enter your account number on our Shipping Method page during Checkout and you will not be charged any shipping fees by B&H. Account numbers will be verified with UPS. (Only available in the U.S.)
- UPS Mail Innovations works with the U.S. Postal Service, UPS provides the pick-up, processing, and interim transportation of parcel/package, with final delivery being made by the U.S. Postal Service.
I get your angry about the situation but B&H has their policy in place for a reason.