So, ever get NO feedback on your wedding photos?

The last paid wedding I did was one some of my best work, I gave the clients the DVD and they gave me the check, I have never heard from them since. They are nice people but perhaps they are not the type to leave feedback, I dunno. The last wedding I did (for a friend... free) they loved it and had all sorts of comments on FB etc. I wasn't worried about it, but yeah it's nice to have some positive feedback to keep you going.

It's 50/50. Sometimes I never hear from them again, sometimes I do. I Google my business name from time to time just to make sure it's not being used in a way that I didn't approve and I will come across reviews that brides have put on their websites or message boards raving about the photos. Yet, not a word to me. Not sure why that is but it happens a lot.

It is not unusual at all. One couple I heard DEAD silence. When I delivered the images,they could not stop raving about the photos.

I just wanted to thank everyone for the feedback. Good to see that this isn't that unusual. As I said, I feel good about the work we did and the results, but since this was my first paid wedding, I was just hoping for *some* feedback on the results, particularly if there were areas needing improvement (from their perspective). Like many have said, no news is probably good news. I certainly haven't heard anything negative. I guess if I get referral business out of this, then that would be a good sign as well. Thanks again for chiming in!

I'd just think of it from a customer's point of view. When you hire someone to do the work and it all goes as expected, do you always call them and tell them how good of a job they did? Would you call the mechanic and tell him how nice the new brakes are working? Did you fill out a card after your last restaurant meal to tell them how it was?

You traded them pictures for money. They got the pictures and gave you the money. There shouldn't be anything more for them to say to you until they want to trade more money for more pictures.

I know where the OP is coming from. You are hoping that you work exceeded the clients expectations and hopefully they are emotionally attached to the images and shed a tear.

As Taylor said, take it from a clients point of view.

I will hand deliver the DVD and watch the slide show with the clients. You can tell by their reaction.

scorpio_e wrote in post #13342788
I will hand deliver the DVD and watch the slide show with the clients. You can tell by their reaction.

My reaction would be annoyance that I have to sit and watch a DVD with you!

scorpio_e: I will hand deliver the DVD and watch the slide show with the clients. You can tell by their reaction.

tkbslc: My reaction would be annoyance that I have to sit and watch a DVD with you!

haha lol

tkbslc wrote in post #13342811
My reaction would be annoyance that I have to sit and watch a DVD with you!

That might explain why the clients are crying. *LOL*

People rarely thank one another anymore. It's just a sad fact. I went to two weddings last year as a guest, and didn't get a thank you note for my gifts either.
Take it from Gary Gnu of the Great Spacecoaster. "No Gnews is good Gnews". If they aren't complaining, take it that they are happy.

I don't call my landlord and thank him every time I pay the rent. I don't include a gushing "oh my gee thank you so much for providing me with a signal" with my cell phone payment. I don't hug the barista at the local coffee shop.

See where I'm going with this? Consider yourself fortunate if you do get great feedback, otherwise enjoy the silence because it's not complaints.

you may also post your work here and get some feedback from the potn'ers

This actually happened to me last month! I was kind of appauled especially because it was my own COUSIN's Wedding! anyways, I know how you feel. In fact, when I saw them I asked, "did you get my photos?"
They basically were like "oh yeah! I did get em."
.... patiently waiting for a thanks... nope. Oh well...

_______________
Light Painting

If you expect your ego to be stroked every time, you're in the wrong line of work.

I did almost 50 weddings this year and about 10 I never heard from again. It's the norm. You do worry that they don't like them but then you get a booking from one of the bridesmaids or you get a print order from a relative who tells you how lovely they all are.

Some treat you as a service and don't realise how personal it is to you.
On the flipside, some togs treat it as just a job and don't expect it.

You're on the right side