I forgot to add that those pictures on the site I provided are edited AND unedited versions. It seems like the original pics were horrendous and they did their beat to salvage them. With that said, there are pics that I know they took but are not on there, so I can only imagine how bad those were. So now I have NO group pics of me and my aunts/uncle's as I specifically requested.
Im not real sure of exactly how I should go about approaching them. Even though Im pissed, I don't want to totally offend them.
I agree offending them will not help the situation it is always best to wait until the emotions die down a little and you have time to think of some solutions that would be an acceptable outcome for you.
It would be best if you could work out something with them and hopefully for their sake they are agreeable to this. Lawyers are messy and should be avoided if possible but the fact that they know that is a option available to you it is in the back of their minds.
I am in my first year of business full time and I would want the customer to come to me with all concerns and we could go from there. Some things are the photographers fault some things not like a corrupt CF card.