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Thread started 24 Nov 2011 (Thursday) 04:40
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Are Mack Camera Warranties a scam?

 
verty
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Nov 24, 2011 04:40 |  #1

I was wondering if anyone here on the forum has ever dealt with Mack Camera Extended Warranties?
I made a claim in September this year and my repair was approved, provided I make payment for the repair upfront and they will reimburse me when I provided a scanned invoice, which I did over a month ago.

I havent received any money to date for the repair, and now im chasing it up with Mack Camera and they are totally ignoring my emails when I am asking where my money is. I started to do google searches and it opened up pandoras box on this company, and I am very doubtful I am going to get my money back from them, as I have read similar stories of repairs being approved, but never getting the money in the end, and them just ignoring customer emails when they owe you money. How is this company still in operation if its quite clearly a scam organisation? Well known camera retailers sell their warranties, so I assumed they were ok to use. I feel ripped off and just wish I never dealt with them and do not recommend them to anyone.

Has anyone here had any similar issues with them?


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redflash
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Nov 24, 2011 04:57 |  #2

Some fairly reputable US companies use them from memory, so I doubt they are an absolute scam.
Like any insurance company, they will try to wrangle out of paying anything I guess. Read your information/terms and conditions etc, it may state how long it usually takes to send a cheque.

Good luck


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verty
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Nov 24, 2011 05:04 |  #3

The last email correspondence I had before they started ignoring me was informing me that they made payment nearly a month ago and it went through on their end. Ive done the bank checks, nothing has come through at all and ive let them know. Now they are ignoring me. Similar threads are on the internet saying the same thing has happened to them as well. I probably should of investigated before I went through them, but anyway too late for that now..


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magwai
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Nov 24, 2011 05:19 |  #4

At the point you have reached I would write a paper letter to them threatening legal action unless the outstanding payment is settled. It is free and can be surprisingly effective.




  
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verty
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Nov 24, 2011 05:21 |  #5

Since the company is from the United States, can anyone let me know the body I would go through to lodge a business complaint to that can take this matter further?


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wayne.robbins
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Nov 24, 2011 05:47 |  #6

Did you contact them for the warranty, or did you go thru a retailer? If you went thru a retailer- I'd start yelling at them first. Threaten them with the loss of your future business.. Have them get ahold of the idiots.

I'd start with the local BBB, and perhaps find where their home office is, and contact the BBB there as well.


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verty
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Nov 24, 2011 06:01 |  #7

wayne.robbins wrote in post #13444735 (external link)
Did you contact them for the warranty, or did you go thru a retailer? If you went thru a retailer- I'd start yelling at them first. Threaten them with the loss of your future business.. Have them get ahold of the idiots.

I'd start with the local BBB, and perhaps find where their home office is, and contact the BBB there as well.

I purchased the warranty through a retailer about two years ago. Maybe I should also email them but dont think they will assume any responsibility as they just sell the things.


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Higgs ­ Boson
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Nov 24, 2011 09:19 |  #8

newsflash - warranties are a scam.


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Nov 24, 2011 09:26 |  #9

Higgs Boson wrote in post #13445233 (external link)
newsflash - warranties are a scam.

+1

Even from a reputable vendor, those extended warranties are designed to fill their pockets with your money. There are lots of positive examples that will show they can work, but for the most part it's a waste of money.


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verty
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Nov 24, 2011 10:35 |  #10

SMP_Homer wrote in post #13445258 (external link)
+1

Even from a reputable vendor, those extended warranties are designed to fill their pockets with your money. There are lots of positive examples that will show they can work, but for the most part it's a waste of money.

It is totally irrelevant that the purpose is to fill their pockets with money. Thats the general aim of most businesses out there, to make money right? It doesn't excuse their dishonest behaviour and immoral business practices. If they cant provide a service, they shouldn't be in operations and retailers shouldn't be selling their warranties if they are absolute rubbish.


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Nov 24, 2011 11:24 |  #11

verty wrote in post #13445493 (external link)
It is totally irrelevant that the purpose is to fill their pockets with money. Thats the general aim of most businesses out there, to make money right? It doesn't excuse their dishonest behaviour and immoral business practices. If they cant provide a service, they shouldn't be in operations and retailers shouldn't be selling their warranties if they are absolute rubbish.

the general aim is probably more of a 'fill our pockets in exchange for a legit product or service' and not with service that offers a false sense of security


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Sig35A, Sig50A, Sig85A, Sig14-24A, Sig24-105A, Sig70-200S, Sig150-600C
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wayne.robbins
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Nov 25, 2011 18:13 |  #12

verty wrote in post #13444769 (external link)
I purchased the warranty through a retailer about two years ago. Maybe I should also email them but dont think they will assume any responsibility as they just sell the things.

And I certainly would start discussing with them/yelling at them at my first chance. If they try to help, fine- if they don't- start cussing them out for not backing their products. They sold it to you. You bought it because they, the retailers, provided it as an option. You bought the camera and the warranty based, at least to an extent, upon the retailer's reputation. So, YES, by all means, start there. And if they won't stand behind what they sell, be blunt, like everyone else, and let them know about your dissatisfaction ( and maybe to your posts on here as well ).. No business likes getting a bad reputation.. Unless they change their names frequently...
And don't forget the BBB..


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Nov 25, 2011 18:51 as a reply to  @ wayne.robbins's post |  #13

I purchased a 4 year Mack warranty along with an XTi. I sold the XTi after a year of use and transferred the warranty to the buyer. Fast forward a year and a half. The shutter in the XTi needs replacement. He was very happy with his Mack warranty experience.

Randy T


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mackcam
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Nov 30, 2011 20:14 |  #14

verty wrote in post #13444617 (external link)
I was wondering if anyone here on the forum has ever dealt with Mack Camera Extended Warranties?
I made a claim in September this year and my repair was approved, provided I make payment for the repair upfront and they will reimburse me when I provided a scanned invoice, which I did over a month ago.

I havent received any money to date for the repair, and now im chasing it up with Mack Camera and they are totally ignoring my emails when I am asking where my money is. I started to do google searches and it opened up pandoras box on this company, and I am very doubtful I am going to get my money back from them, as I have read similar stories of repairs being approved, but never getting the money in the end, and them just ignoring customer emails when they owe you money. How is this company still in operation if its quite clearly a scam organisation? Well known camera retailers sell their warranties, so I assumed they were ok to use. I feel ripped off and just wish I never dealt with them and do not recommend them to anyone.

Has anyone here had any similar issues with them?

Hi. My name is Desiree and I am the Customer Relations Supervisor for Mack Camera. I would like to apologize for any inconvenience we have caused you thus far. I would like an opportunity to help give you proper resolution. Please email your information to elpdesk@mackcam.com (external link) and I will do everything in my power to expedite your refund. Again, I apologize for the lengthy turn around time. I look forward to hearing from you.
Thank you,
Desiree




  
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mackcam
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Nov 30, 2011 20:16 |  #15

rtronick wrote in post #13451145 (external link)
I purchased a 4 year Mack warranty along with an XTi. I sold the XTi after a year of use and transferred the warranty to the buyer. Fast forward a year and a half. The shutter in the XTi needs replacement. He was very happy with his Mack warranty experience.

Randy T

Thank you for taking the time to write about your buyer's positive experience. We at Mack Camera work hard to deliver quality service in the most efficient manner.
Thank you,
Desiree
Customer Relations Supervisor
Mack Camera and Video Service Inc.




  
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Are Mack Camera Warranties a scam?
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