J_TULLAR wrote in post #13525973
Well just recieved my 70-200L mkII from B&H and im gutted. Box was completely soaked in water and was opened! It was then retaped (probably by the post office) and shipped along. I will post pics of the box later... But so far the half the lens box is wet.. the inside outer wrapping of the plastic is wet but the lens was sealed in its lens case with double wrapped plastic. The lens feels dry and cant see any condensation inside. I am however worried about it developing fungus later on. So what do you think? Should I just return it or keep it minus box?
I'm very sorry about this. I emailed return authorization and customer service will send a pre-paid UPS return label if we can. Your address may make that impossible. We'll send another lens as soon as we get this one back.
bps wrote in post #13530593
They'll get back to you soon. It's Sunday here in the States and they are closed.
FWIW we're open Sundays. We're closed Saturdays.
alpha_1976 wrote in post #13531890
It's kind of surprising that B&H is using USPS for $2K lens!
In general we'll use whichever available shipping option the customer prefers. Unfortunately with APO/FPO addresses, options are limited.