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Thread started 11 Dec 2011 (Sunday) 03:32
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Canon 70-200mm f/2.8L IS II came ... in a wet box!

 
KenjiS
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Dec 11, 2011 19:52 |  #31

snyderman wrote in post #13529286 (external link)
I'm still scratching my head about where the water damage occurred. If you live in a desert, it's not like it was delivered in a monsoon or something. Sorry you have to deal with the odd situation, but for $2k, I'd want a dry lens upon delivery as well.

Not sure how the FPO stuff is routed (And im not an expert) but the OP is in the Navy, It might have been routed on a supply vessel at some point....


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John
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Dec 11, 2011 20:06 |  #32

Absolutely no question about it.

Return it.


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J_TULLAR
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Dec 12, 2011 01:23 |  #33

I will if they let me, still waiting for a response =(


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bps
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Dec 12, 2011 01:33 |  #34

J_TULLAR wrote in post #13530578 (external link)
I will if they let me, still waiting for a response =(

They'll get back to you soon. It's Sunday here in the States and they are closed.

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Daskid
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Dec 12, 2011 09:41 |  #35

That sucks. Hope you get this resolved!


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alpha_1976
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Dec 12, 2011 10:05 |  #36

It's kind of surprising that B&H is using USPS for $2K lens!


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Dec 12, 2011 10:45 |  #37

alpha_1976 wrote in post #13531890 (external link)
It's kind of surprising that B&H is using USPS for $2K lens!

If recipient address is APO - Arny Post Office - only USPS will deliver there.




  
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Dec 12, 2011 10:47 |  #38

J_TULLAR wrote in post #13525973 (external link)
Well just recieved my 70-200L mkII from B&H and im gutted. Box was completely soaked in water and was opened! It was then retaped (probably by the post office) and shipped along. I will post pics of the box later... But so far the half the lens box is wet.. the inside outer wrapping of the plastic is wet but the lens was sealed in its lens case with double wrapped plastic. The lens feels dry and cant see any condensation inside. I am however worried about it developing fungus later on. So what do you think? Should I just return it or keep it minus box?

I'm very sorry about this. I emailed return authorization and customer service will send a pre-paid UPS return label if we can. Your address may make that impossible. We'll send another lens as soon as we get this one back.

bps wrote in post #13530593 (external link)
They'll get back to you soon. It's Sunday here in the States and they are closed.

FWIW we're open Sundays. We're closed Saturdays.

alpha_1976 wrote in post #13531890 (external link)
It's kind of surprising that B&H is using USPS for $2K lens!

In general we'll use whichever available shipping option the customer prefers. Unfortunately with APO/FPO addresses, options are limited.


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alpha_1976
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Dec 12, 2011 12:27 |  #39

aah..didn't know that...It's always UPS for me....may be the default option.


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Dec 12, 2011 12:36 |  #40

Kudos Henry for making it right!


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Seamus69
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Dec 12, 2011 12:45 |  #41

henryp wrote in post #13532122 (external link)
I'm very sorry about this. I emailed return authorization and customer service will send a pre-paid UPS return label if we can. Your address may make that impossible. We'll send another lens as soon as we get this one back.


FWIW we're open Sundays. We're closed Saturdays.


In general we'll use whichever available shipping option the customer prefers. Unfortunately with APO/FPO addresses, options are limited.

And this is why it's always best to buy from a reputable dealer.


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TooManyShots
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Dec 12, 2011 12:49 as a reply to  @ Seamus69's post |  #42
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Isn't the lens weather sealed....???  :p


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J_TULLAR
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Dec 12, 2011 12:58 |  #43

Thanks to Henry and the awesome service of B&H! Just to emphasize I was venting my frustrations at the United States Postal Service not B&H! This is the first time I have received a package in this condition from B&H... every package before this has been in awesome condition. I will definitely continue shopping at B&H and continue to recommend them to everyone. I wish I could use UPS as the USPS is continuing a downward slide in service. Thanks again B&H!


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cacawcacaw
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Dec 12, 2011 13:11 |  #44

henryp wrote in post #13532122 (external link)
...We'll send another lens as soon as we get this one back...

That's decent service but not great. In a case like this, it would be reasonable for them to get credit card authorization (not charged) for the second lens and ship the replacement out immediately with overnight delivery and 10 days to deliver the damaged box.

If it were me, I'd be looking for an offer like 30% off and 180 days to return the lens if moisture damage appears later.


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dgsphoto
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Dec 12, 2011 13:18 |  #45

TooManyShots wrote in post #13532683 (external link)
Isn't the lens weather sealed....???  :p

I know you are joking, but on a serious note, I think that some of the aspects that are often overlooked are:

* All "weather sealed" lenses require the lens to be mounted to a camera to complete the weather sealing
* Some "weather sealed" lenses also require a screw-in filter to be mounted to complete the weather sealing
* Even then the level of weather sealing won't be the same across all lens+body combinations.




  
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Canon 70-200mm f/2.8L IS II came ... in a wet box!
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