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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 21 Jan 2012 (Saturday) 17:24
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Getting a lens fixed in France?

 
TheDeepThought42
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Jan 21, 2012 17:24 |  #1

Hi everyone,
So I was in Paris today with a 5D classic + a 24-70L with UV filter attached (for the rain) in my Lowepro Toploader 75 (NOT the newer Pro series). I was stepping onto the metro train when the strap on my Toploader failed and the bag hit the floor from my shoulder (about 4-5ft up). When I went to check on it, I saw that the filter I had shattered and that there was a small dent on part of the edge of the filter, making it difficult for me to remove it.

So I'm wondering if there were any French people here who would know a good place for me to go get this fixed? I found this page here to find out the repair centers in France and there seems to be a good many:
http://www.canon.fr …rvices_locator/​index.aspx (external link)

Is there anyone that people would recommend, preferably in Paris? I'm currently studying abroad in Metz this semester however I'm willing to do the train ride to Paris to get this fixed.

In addition, is there any place that someone could recommend for me to buy a 50mm f1.8? I figured that'd be relatively cheap and would be a nice substitute until I get my 24-70 fixed.

Thanks!




  
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armis
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Jan 21, 2012 17:30 |  #2

Ouch! I've heard Procirep are the best in town, they're near Place d'Italie (14-16 blvd Auguste Blanqui, 75013). Haven't tried them myself though I've meant to go forever - got an old Voigtlander I'd like them to look at.

For the 50 f/1.8, you could go to any Fnac - sure, you'll pay about 120€ instead of like 80€, but at least you get it asap (plus they have a decent exchange policy).


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Canon ­ Bob
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Jan 22, 2012 00:10 as a reply to  @ armis's post |  #3

I have a list of Canon's authorised SAV's (Service Apres Vente) if you need it and I see that the centre in Strasbourg is your nearest (about 160km)
S. INTER
12 rue du 23 Novembre
67540 OSTWALD
tel: 03 88 67 95 23


Amazon France are currently knocking out the 50/1.8 for EUR 92 inc delivery.
HTH

Bob

Edit....
I've got an old EF38-76/4.5-5.6 that you're welcome to borrow....I could pop it in the post tomorrow.


1Dx2 (2), 5DSR, 1Ds3, 1D4, 5D2(590nm), 5D2(720nm) EF600 EF400 EF300-II EF300 EF200 EF200-II EF180L EF135L EF100 EF85-II EF50L TS-E17/4 TS-E24L-II TS-E45 TS-E90 MP-E65 EF70-200-II EF24-70/2.8-II EF16-35/4 EF8-15/4 EF11-24/4 Zeiss 15/2.8 21/2.8 25/2 28/2 35/1.4 35/2 50/2 85/1.4 100/2 135/2 T/C's L-SC & a WIFE!

  
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TheDeepThought42
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Jan 22, 2012 09:31 |  #4

Thanks so much for your responses armis and Canon Bob!

I've talked to my parents and I think I may just not get it fixed and wait until I get back to the US (in May...) to get it fixed there. I'm still going to double check and email some French Canon repair centers to see how much it costs/how long it'll take.

I think I'll just opt to get the 50 f1.8 as my replacement; it'll be cheap and force me to use primes.
@Canon Bob I was thinking about getting the 50 off of Amazon France. I'm just wondering, have you had any experience with them/how long it takes? I use Amazon all the time in America and was just wondering how well they did here in France. And thanks for the lens offer, I think I'll be fine without it though.




  
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Canon ­ Bob
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Jan 22, 2012 10:30 |  #5

TheDeepThought42 wrote in post #13747608 (external link)
Thanks so much for your responses armis and Canon Bob!

I've talked to my parents and I think I may just not get it fixed and wait until I get back to the US (in May...) to get it fixed there. I'm still going to double check and email some French Canon repair centers to see how much it costs/how long it'll take.

I think I'll just opt to get the 50 f1.8 as my replacement; it'll be cheap and force me to use primes.
@Canon Bob I was thinking about getting the 50 off of Amazon France. I'm just wondering, have you had any experience with them/how long it takes? I use Amazon all the time in America and was just wondering how well they did here in France. And thanks for the lens offer, I think I'll be fine without it though.

I use Amazon quite a bit.....2-4days for free delivery or next day if you pay a little bit (I'd guess about EUR 5 for a small item like the 50/1.8)

Bob


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ThD40
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Jan 22, 2012 10:40 as a reply to  @ TheDeepThought42's post |  #6

Hi,
I'm french and live in a small village near Aix en Provence.
I lived, before, for 11 years in Paris, so i would say: go to "Boulevard Beaumarchais" between Bastille and Place de la République in Paris 75011.
It's known as the "Photography Avenue", with a lot of excellent shops.
Yours sincerely,
Sorry for my poor english.




  
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S.Horton
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Jan 22, 2012 10:44 |  #7

^^ You do not need to apologize.

Your offer of information is very gracious.


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cherrymoon
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Jan 22, 2012 10:54 |  #8

Hi,

I leave near Paris. Strasbourg is really not far from Metz. Give them a call before going ?

Otherwise, Germany is not so far as well, and most of the time, they're very cheap if you need buying.

Here are the 2 adresses I often use :
CANON RCC France
40, rue du Moulin des Bruyères
92405COURBEVOIE

VILMA
72-74, rue du Surmelin
75020PARIS 20ème

Vilma is a "boutique" where you can sell/buy/repair. It's an official Canon repair shop, a CPS member.

And the first adress is the official "Canon France" where I send my gear for repair when on warranty. It's near "La Défense".

As ThD40 told to you, "Boulevard Beaumarchais" is the place for photographs, but they're not doing any repair.

If you're looking for really cheap here are the 2 adresses I often use :
http://www.bk-shop.com/ (external link)
http://www.prichoc.com​/ (external link)

Very little shops, hard to find in the streets but best in price and no problems with both of them. BK shop does not accept credit card !

On the opposite, "Objectif bastille" (near Beaumarchais) is a big shop for pros.


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Canon ­ Bob
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Jan 22, 2012 11:03 |  #9

cherrymoon wrote in post #13747906 (external link)
Hi,

I leave near Paris. Strasbourg is really not far from Metz. Give them a call before going ?

I suggested Strasbourg as the Op seems to be in Metz.

Bob


1Dx2 (2), 5DSR, 1Ds3, 1D4, 5D2(590nm), 5D2(720nm) EF600 EF400 EF300-II EF300 EF200 EF200-II EF180L EF135L EF100 EF85-II EF50L TS-E17/4 TS-E24L-II TS-E45 TS-E90 MP-E65 EF70-200-II EF24-70/2.8-II EF16-35/4 EF8-15/4 EF11-24/4 Zeiss 15/2.8 21/2.8 25/2 28/2 35/1.4 35/2 50/2 85/1.4 100/2 135/2 T/C's L-SC & a WIFE!

  
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TheDeepThought42
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Jan 23, 2012 05:05 |  #10

ThD40 wrote in post #13747848 (external link)
Hi,
I'm french and live in a small village near Aix en Provence.
I lived, before, for 11 years in Paris, so i would say: go to "Boulevard Beaumarchais" between Bastille and Place de la République in Paris 75011.
It's known as the "Photography Avenue", with a lot of excellent shops.
Yours sincerely,
Sorry for my poor english.

S.Horton wrote in post #13747868 (external link)
^^ You do not need to apologize.

Your offer of information is very gracious.

Thanks so much! And yes, no need to apologize. Your English is great :)




  
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TheDeepThought42
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Jan 23, 2012 05:08 |  #11

Canon Bob wrote in post #13747938 (external link)
I suggested Strasbourg as the Op seems to be in Metz.

Bob

Yes I am. But thanks for the information! I emailed a Canon repair shop in Paris (in English) and waiting for them to get back to me. I do have a 3 month unlimited Eurail pass so I can technically go anywhere, but I would prefer it to be close by so I don't have to worry about missing any class :P If not, I'll definitely try the Strasbourg one.

Thanks so much for everyone who has posted here to help me. It's hard not being able to speak French while I am here in France so I appreciate all the help I can get here.




  
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John_T
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Jan 23, 2012 05:16 |  #12

Almost any decent camera shop should be able to remove the filter ring while you wait. You can then tell whether the lens is functioning properly or not.


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Kikz
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Jan 23, 2012 06:20 |  #13

I am living in south of France and i had my camera sent to one of Canons repair center in La Havre,i contacted them thru online search and was lucky to find someone who speaks fluent english,i suggest though that if you can go directly there to the repair center near you,do it so you can explain everything to them in person.


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TheDeepThought42
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Jan 23, 2012 06:24 |  #14

John_T wrote in post #13752322 (external link)
Almost any decent camera shop should be able to remove the filter ring while you wait. You can then tell whether the lens is functioning properly or not.

Yeah, that's what I think as well. I was already planning a trip to Strasbourg this weekend anyway, so I think I'll bring it along and see if I can get it removed there. If not, I'm just going to get a 50mm f1.8 from Amazon.




  
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TheDeepThought42
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Jan 23, 2012 06:25 |  #15

Kikz wrote in post #13752433 (external link)
I am living in south of France and i had my camera sent to one of Canons repair center in La Havre,i contacted them thru online search and was lucky to find someone who speaks fluent english,i suggest though that if you can go directly there to the repair center near you,do it so you can explain everything to them in person.

Yup, I'm going to try to do that in Strasbourg. Thanks for the help!




  
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