Tom Reichner wrote in post #14114981
They hung up on you? How do you know they hung up on you, and that it wasn't caused by a bad connection, or by glitches caused by an overloaded switchboard?
So is anybody else experiencing these kinds of problems? Losing connection with TS?
Now, if it's a bad connection issue with only with the OP, then the OP should probably look into his phone connection system (but which also brings the question whether he had disconnection issues with others as well, not only Apple).
If it's Apple deliberately hanging up on the OP (due to overload, etc...), I would definitely not appreciate it (note my understatement). Them the finger somewhat lies on Apple for refusing proper service when they could have. Even if this was perfectly legal to do as a company, Apple would still be risking their reputation/image.
If it's Apple not deliberately hanging up, but many people other than the OP are having the same issues, and Apple is aware of it, again, Apple is risking big by not keeping up to customer demands. I would again not appreciate the company. The power station (called PLN) in my town is notorious for city-wide blackouts almost every day, 2-4 hours each. I've lived here for around 8 years now. The city has grown, the transportation infrastructure has expanded, commerce has been booming. But not PLN. As the city grows, electricity demand is ever rising, but PLN has taken very few, if not negligible steps to address this increase in demand. Our 1-year old generator is already registering 150 hours (that accounts for less than 1/4 the total blackout time). This, obviously, makes be very ... ... frustrated.
Although I understand that Apple is a huge company and probably can't take care of everything, I would still not completely appreciate a company that doesn't continuously try their best for perfection. But again, not jumping at conclusions - we don't know for sure that Apple is not trying their best. My conclusion is regarding "if" Apple is not trying their best.