Approve the Cookies
This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and our Privacy Policy.
OK
Index  •   • New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Guest
New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Register to forums    Log in

 
FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 17 Nov 2011 (Thursday) 22:25
Search threadPrev/next
sponsored links
(this ad will go away when you log in as a registered member)

Sigma service center - Bigston Corporation in Illinois?

 
Kuhan
Member
Avatar
229 posts
Joined Nov 2010
Location: Chicago, IL
     
Nov 17, 2011 22:25 |  #1
bannedPermanent ban

I was about to send my Sigma 50 lens to New York service center, but I found there is a service center about 20 minutes from me.

Have anyone send their Sigma lenses to Bigston Corporation here in Illinois for re-calibration work?

Sigma Service Centers (external link)

Any positive feedback?

Thanks.


Khanh
7D | S95 | EF-S 10-22 f/3.5-4.5 | 24-70 f/2.8 L | EF 85 f/1.8 | Σ 30 f/1.4| 430 EX II

Feedback
FS: Canon EF 70-300 - $380 shipped
FS: Canon EF-S 10-22 - $590 shipped

  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)
Kuhan
THREAD ­ STARTER
Member
Avatar
229 posts
Joined Nov 2010
Location: Chicago, IL
     
Nov 18, 2011 08:59 |  #2
bannedPermanent ban

Anyone?


Khanh
7D | S95 | EF-S 10-22 f/3.5-4.5 | 24-70 f/2.8 L | EF 85 f/1.8 | Σ 30 f/1.4| 430 EX II

Feedback
FS: Canon EF 70-300 - $380 shipped
FS: Canon EF-S 10-22 - $590 shipped

  
  LOG IN TO REPLY
junkbot
Hatchling
6 posts
Joined Nov 2011
     
Dec 01, 2011 13:09 |  #3

I'm about to drop my lens off there. Emailed them before and they said turn around time would be around a week or two. Didn't fill anything out and planning on just bringing receipt and warranty card to the front desk.




  
  LOG IN TO REPLY
Kuhan
THREAD ­ STARTER
Member
Avatar
229 posts
Joined Nov 2010
Location: Chicago, IL
     
Dec 04, 2011 19:28 |  #4
bannedPermanent ban

I dropped off my Sigma 50 along with my Canon 40D there this past Tuesday. They said it should take about 7 days if no parts needed. Hopefully, I can get them back this week. :)


Khanh
7D | S95 | EF-S 10-22 f/3.5-4.5 | 24-70 f/2.8 L | EF 85 f/1.8 | Σ 30 f/1.4| 430 EX II

Feedback
FS: Canon EF 70-300 - $380 shipped
FS: Canon EF-S 10-22 - $590 shipped

  
  LOG IN TO REPLY
aliengin
Goldmember
1,158 posts
Likes: 77
Joined Mar 2011
     
Dec 12, 2011 13:53 |  #5

Kuhan wrote in post #13495048 (external link)
I dropped off my Sigma 50 along with my Canon 40D there this past Tuesday. They said it should take about 7 days if no parts needed. Hopefully, I can get them back this week. :)

Did you get any feedback from them? I left my lens a week ago and still no answer. All they have to do is send me an estimate for a front element replacement. In the same time frame I shipped my Canons to Virginia they are calibrated and got back to me already.


Ali Engin Photography (external link)

  
  LOG IN TO REPLY
Kuhan
THREAD ­ STARTER
Member
Avatar
229 posts
Joined Nov 2010
Location: Chicago, IL
     
Dec 13, 2011 12:16 |  #6
bannedPermanent ban

^They still got the lens. They said the lens need a new board that needs to be ordered from Sigma. Also, they said because of the holidays, they were a little behind.


Khanh
7D | S95 | EF-S 10-22 f/3.5-4.5 | 24-70 f/2.8 L | EF 85 f/1.8 | Σ 30 f/1.4| 430 EX II

Feedback
FS: Canon EF 70-300 - $380 shipped
FS: Canon EF-S 10-22 - $590 shipped

  
  LOG IN TO REPLY
mkislov
Hatchling
6 posts
Joined Mar 2012
     
Mar 20, 2012 11:00 as a reply to  @ Kuhan's post |  #7

Hello,

I was wondering if you guys got your lenses back and how your experience went. I also need to have my lens adjusted and want to send it to the best possible place. :-)

Thanks!




  
  LOG IN TO REPLY
Kuhan
THREAD ­ STARTER
Member
Avatar
229 posts
Joined Nov 2010
Location: Chicago, IL
     
Mar 21, 2012 10:20 |  #8
bannedPermanent ban

Yes, I got the lens back. It took about 1 month for them to get it fixed since they had to get parts from Sigma. I ended selling the lens since I didn't want to deal with it anymore. They also service Canon as well. Good luck.


Khanh
7D | S95 | EF-S 10-22 f/3.5-4.5 | 24-70 f/2.8 L | EF 85 f/1.8 | Σ 30 f/1.4| 430 EX II

Feedback
FS: Canon EF 70-300 - $380 shipped
FS: Canon EF-S 10-22 - $590 shipped

  
  LOG IN TO REPLY
mkislov
Hatchling
6 posts
Joined Mar 2012
     
Mar 21, 2012 10:32 as a reply to  @ Kuhan's post |  #9

Thanks for the info....
Maybe I'll send it into NY instead. I'm so torn between keeping the lens(and doing warranty service) or returning it(I have till the 24th).
I love everything about it and am so upset that its having issues even though its brand new.
I was thinking of getting the canon(like the one you're selling) but its a bit too expensive.
(mine is the Sigma 17-50 2.8)




  
  LOG IN TO REPLY
Kuhan
THREAD ­ STARTER
Member
Avatar
229 posts
Joined Nov 2010
Location: Chicago, IL
     
Mar 21, 2012 20:48 |  #10
bannedPermanent ban

Not sure where you are located, but if you're not close to Chicago, then ship it out to NY location. It's a beautiful lens with awesome bokeh, but the autofocus issue sucks. I'd send it in for service. It'll be fine after it's calibrated.

What's your camera body?


Khanh
7D | S95 | EF-S 10-22 f/3.5-4.5 | 24-70 f/2.8 L | EF 85 f/1.8 | Σ 30 f/1.4| 430 EX II

Feedback
FS: Canon EF 70-300 - $380 shipped
FS: Canon EF-S 10-22 - $590 shipped

  
  LOG IN TO REPLY
mkislov
Hatchling
6 posts
Joined Mar 2012
     
Mar 21, 2012 21:08 as a reply to  @ Kuhan's post |  #11

Oh. I'm in the Chicago area. I was interested in dropping of at the service center here. Just the 1month turnaround has me worried...

I heard that the ny location has quick service. Right? Although I guess shipping has some risks as well.

I have the t2i body. btw.




  
  LOG IN TO REPLY
Kuhan
THREAD ­ STARTER
Member
Avatar
229 posts
Joined Nov 2010
Location: Chicago, IL
     
Mar 22, 2012 14:58 |  #12
bannedPermanent ban

NY probably takes a month too. I decided to drop it off at Bigston because I didn't want to ship it either. If you are planning to keep your T2i with the Sigma 50 for a long time, then might as well give them both so they can calibrate the lens to your camera. GL.


Khanh
7D | S95 | EF-S 10-22 f/3.5-4.5 | 24-70 f/2.8 L | EF 85 f/1.8 | Σ 30 f/1.4| 430 EX II

Feedback
FS: Canon EF 70-300 - $380 shipped
FS: Canon EF-S 10-22 - $590 shipped

  
  LOG IN TO REPLY
mkislov
Hatchling
6 posts
Joined Mar 2012
     
Mar 22, 2012 15:30 as a reply to  @ Kuhan's post |  #13

Called them today...they seemed nice on the phone. Guess I'll go and drop it off.
I am indeed hoping to use it for a loooooong time. I know its not much in comparison to what a lot of photo equipment costs...but this was quite an investment for me :-)

I have the 50mm 1.8 and a bunch of vintage m42/FD lenses...but those are way cheaper than this baby.




  
  LOG IN TO REPLY
dohan_appa
Member
Avatar
211 posts
Joined Dec 2010
     
Mar 27, 2012 16:29 |  #14

When you send in your lens along with camera body, do you keep the memory card, etc. inside? Is it good idea to include some of focus test results in memory card so they can see the issue first before testing it?


Steve

  
  LOG IN TO REPLY
mkislov
Hatchling
6 posts
Joined Mar 2012
     
Mar 27, 2012 16:38 as a reply to  @ dohan_appa's post |  #15

I wouldn't include anything except for the body and lens. I'm making an assumption here...but usually any extra items that you send in, they are not responsible for.

BTW....I didn't end up going with the warranty service.... With one day left to file for an exchange...I noticed that Amazon got more lenses in stock(before it would have been a 1-3 month wait). So I did an exchange(they sent me a replacement that same day with one day shipping).

The new lens doesn't have any issues.... The only problem is, like an idiot...I left my filter attached to the lens I returned! Doh!!!

Thankfully Amazon is awesome...and after a bit of talking to their cust. service...they comped me for the filter as well.

I'm gonna give this lens some more testing...but I think if it acts up like the last one...I might do the service calibration at this Chicago facility after all.




  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)

5,460 views & 0 likes for this thread
Sigma service center - Bigston Corporation in Illinois?
FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
AAA
x 1600
y 1600

Jump to forum...   •  Rules   •  Index   •  New posts   •  RTAT   •  'Best of'   •  Gallery   •  Gear   •  Reviews   •  Member list   •  Polls   •  Image rules   •  Search   •  Password reset

Not a member yet?
Register to forums
Registered members may log in to forums and access all the features: full search, image upload, follow forums, own gear list and ratings, likes, more forums, private messaging, thread follow, notifications, own gallery, all settings, view hosted photos, own reviews, see more and do more... and all is free. Don't be a stranger - register now and start posting!


COOKIES DISCLAIMER: This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and to our privacy policy.
Privacy policy and cookie usage info.


POWERED BY AMASS forum software 2.1forum software
version 2.1 /
code and design
by Pekka Saarinen ©
for photography-on-the.net

Latest registered member is DLKphotography
913 guests, 303 members online
Simultaneous users record so far is 15144, that happened on Nov 22, 2018

Photography-on-the.net Digital Photography Forums is the website for photographers and all who love great photos, camera and post processing techniques, gear talk, discussion and sharing. Professionals, hobbyists, newbies and those who don't even own a camera -- all are welcome regardless of skill, favourite brand, gear, gender or age. Registering and usage is free.