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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 17 Nov 2011 (Thursday) 22:25
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Sigma service center - Bigston Corporation in Illinois?

 
dohan_appa
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Mar 27, 2012 16:45 |  #16

I found 32mb sdhc card laying around from my PAS days, so even if they forget to include back in, I won't be missing it terribly. I'm including 2 images from my focus testing under two different lightings that clearly show front focusing issue. As for the battery, of course you'd include it right? Or should I assume that they have test batteries laying around for test purposes? This forum is such an awesome place... I get answers almost a real time! ;-)a


Steve

  
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mkislov
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Mar 27, 2012 16:49 |  #17

I would say just call and ask to be safe. They were cool on the phone. And this way, you wont have anything slowing down the process.




  
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Kuhan
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Mar 27, 2012 18:14 |  #18
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dohan_appa wrote in post #14164244 (external link)
When you send in your lens along with camera body, do you keep the memory card, etc. inside? Is it good idea to include some of focus test results in memory card so they can see the issue first before testing it?

Originally, I sent my lens along with my Canon 40D, battery, and 4gb memory card. I wrote down everything on the repair sheet. When I got there and talked the lady at the service desk, I told her what I was dropping off. She then wrote the items that I brought down on the paper and gave me a photocopy. She will keep in touch with you either by phone or email. Good service!


Khanh
7D | S95 | EF-S 10-22 f/3.5-4.5 | 24-70 f/2.8 L | EF 85 f/1.8 | Σ 30 f/1.4| 430 EX II

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FS: Canon EF 70-300 - $380 shipped
FS: Canon EF-S 10-22 - $590 shipped

  
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Charlie
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Mar 27, 2012 18:28 |  #19

fwiw, I spoke with Sigma and they will do one day turn around if you send in your body and lens to the new york location. I dealt with camera repair japan.... absolute nightmare. Probably never buy sigma again. Not worth the hassle.

A month with no camera is not worth the discounted price of an inferior lens.


Sony A7riii/A9 - FE 12-24/4 - FE 24-240 - SY 24/2.8 - FE 28/2 - FE 35/2.8 - FE 50/1.8 - FE 85/1.8 - EF 135/1.8 Art - F 600/5.6 - CZ 100-300 - Astro Rok 14/2.8 - Tamron 17-28/2.8 - 28-75/2.8 RXD, 70-200/2.8 VC

  
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2Live4
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Aug 12, 2012 11:41 |  #20
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I do not recommend this place to get your Sigma lenses repaired because they usually take at least 1 month to repair. It took them 1 month to repair mine, and almost two months now to repair my friend's Sigma 50.


~Khánh - an amateur bOkeh-OLic
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dohan_appa
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Aug 12, 2012 14:14 |  #21

I sent my 30mm to Sigma's NY location along with my T2i and 32MB SD card. It came back to me in one week and there was one image of test shot, a simple picture of office furniture in the test lab. Forget about getting any real time updates via the website. You'll know it's fixed when you receive return package at your door step.


Steve

  
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wpaul98
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Aug 18, 2012 11:45 |  #22

I hope I have better luck with them. I just dropped my XSi with 17-70 f2.8-4 and 70-200 f2.8 APO HSM II for calibration yesterday. Only time will tell...




  
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Sigma service center - Bigston Corporation in Illinois?
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