AntonLargiader wrote in post #14229339
I think that's only true in some cases. I've read here on POTN about people having to send their lenses back to the US for warranty service. I think warrantying only in-market product is the only tool that the manufacturers really have to put pressure on the gray market.
An unfortunate side-effect of these policies can arise when a family moves, taking their warrantied products with them. A related example of this is something I have seen in the world of BMW motorcycles (my job) where dealerships show preference to customers who bought their bikes there. If someone moves into the area with a bike, no matter how loyal a customer they might become, they won't get the free loaner and so forth unless they were to sell their bike and buy a new one from that dealer.
Given the fact that often the distributor for a region is measured on its own Profit and Loss (P&L) results (as a result of not being directly affiliated with the manufacturer except at the very highest roll-up of the corporate aggregate), it is unfair to the management and employees of that distributor, when cost cuts drop employment or managers are dismissed for new management because they missed the profit goals. I know we, as consumers, normally "don't care" about that...until we are the ones affected by the dismissal!
Moving to a different locale, one merely needs to provide a copy of your original receipt showing that YOU bought the camera 'in a foreign country', and the warranty is honored. The situation where some companies (I have heard that Nikon operates like this, but do not know for certain...) is that if your receipt was in USA but the serial number is traceable to a unit which was not imported into USA by ThatBrand USA, I could see them not honoring no-cost warranty repairs, but supposedly some will not even repair the camera...that is overboard, IMHO.
Tamron USA offers a SIX year warranty, when the standard Tamron warranty is one year. So it seems very unfair for Tamron USA to absorb the repair costs for five more years, on gear brought in thru the gray market from other distributor territories.
As for the free loaner motorcycle, a different spin on your described situation is that a consumer might have deliberately driven 200 miles to get a better deal from another BMW dealer, and then brought it home where they expect free loaners from the dealer that they chose not to use?! I know it is unfair for the customer who relocated 1000 miles, but the line has to be drawn somewhere; and I speculate that folks driving 200 miles for a better deal far outnumber the folks relocating due to job change.