Kudos to Canon Jamesburg

My 7d crapped out on me. Wouldn't power up at all. Yesterday was a beautiful day so I decided to drive to Jersey. Drop off my 7d around 11am. I see the fedex guy and received it back in perfect condition at 10:15am today. Less than 24 hours. Insane

I like those guys. I've had several pieces of equipment cleaned, calibrated and serviced there. They've always been fast and thorough.

Always nice to hear positive experiences.

I had a similar experience. My 7D would just shut down with an Error 30, took it over since I live close by. They gave it a look over and had it ready the next day. No charge! Found a loose screw that was interfering. Cleaned the sensor, adjusted focusing and exposure, and gave it back. Works great.

Interesting, mine was a loose screw as well. "repaired bottom pcb screw" is what the WO says

Jamesburg has always been nothing but wonderful for me.

That's nice to hear. I need to drive down there tomorrow to get my 70-200 f/2.8 IS Mk I looked at. Hope they can turn it around that fast.

So I went to Jamesburg yesterday, and had a mostly good experience. Met some very nice people while I was waiting in line. Hopefully there will be some new POTN members as a result. Ended up leaving my 70-200 and my 7D. Hopefully I can pick it back up by tomorrow. My only complaint was that the person who was helping me didn't seem to know much about what came w/ the various CPS levels (I'm a Gold member). She asked if I wanted to pick up or have it shipped. I asked about shipping, and she said it would be $14.95. When I asked about return shipping for CPS Gold, she said I would get 30% off. I opted for p/u, as I'm ~30 min. away. A call to Canon CPS said that Gold members get free, overnight, return shipping. I asked if there was any way I could have my gear shipped rather than having to pick it up, and was informed that they can not change the return method once the items have been entered into the system. Not that big of a deal, but you would think that the people working there would know the policies a bit better. Especially seeing how many people were in and out of the service center just in the time I was there.

Picked up my gear from Jamesburg today. Very nice people to deal with (thanks John!), but a big of a funny story. John brings my body and lens out, and puts them on the counter. He's processing paperwork, and I'm looking at the gear in the plastic bags. I start looking at the body, and think to myself "Hmm, why does it have a Canon strap on it when I brought it in w/ a SmugMug Pro strap?". Then I start to look at it closer, and realize that it's not my 7D, but someone else's 5DII. John looks at me and asks "Is everything OK?". I said "Not really, this isn't my camera." He looks at the tag, and gets this "oh crap" look on his face and says he'll be right back. Sure enough, he comes out w/ my 7D. He said that the two bodies got put in the wrong slots. We had a good laugh over it.

You should have ran with the 5D2. Those two speed bumps on the way out of the lot wouldn't have done too much damage

As to the people working the desk, I have been there in person half a dozen times. I have never seen the same person twice working the counter, so it makes me think that they're just a shift worked in from other departments.

Had you pressed her on the shipping, she would have gone to the back to check and find out you're right.

TaDa wrote in post #14331500
You should have ran with the 5D2. Those two speed bumps on the way out of the lot wouldn't have done too much damage

As to the people working the desk, I have been there in person half a dozen times. I have never seen the same person twice working the counter, so it makes me think that they're just a shift worked in from other departments.

Had you pressed her on the shipping, she would have gone to the back to check and find out you're right.

If it was a 5DIII, maybe!

I got the same guy yesterday that I saw on Monday (John). If I hadn't needed the gear for a shoot yesterday, I probably would have pushed her about the shipping. That, and it was Monday morning, and the place was a mad house. I don't think there were any less than 5 or 6 people in there at any given time.

I was kind of surprised that she didn't know about the free shipping for CPS Gold and Plat. But then again, it seemed like she didn't know much or wasn't familiar w/ working the counter (consistent w/ your theory), as she kept asking the other two guys at the counter questions.