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Thread started 23 Mar 2012 (Friday) 14:54
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Low-life thieves :(

 
sil40sx
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Apr 17, 2012 13:37 |  #61

Happy Birthday Helen!

Well, as I type this message, Adorama is packing my 24-70 for reshipping with a free upgrade of expedited shipping. Thanks to the help of the staff at Adorama who helped me in this claim, and of course Helen, for always being on top of things. Her reputation precedes her.

In regards with the hood and canon box, UPS didnt say anything about it. And I dont know yet what to do with it, unless Adorama/UPS asks for it.

Oh and also, about the initial shipment,.. I dont have a chance to inspect the package because the staff on our front desk receives all package and most of the time they dont even know what are they signing for. I dont have other options because I cant ship to my home address because its gonna have more risk of getting stolen because nobody's home to receive/sign it, thats why I always ship my stuff here at work.

I did what I thought was right, contacted Adorama as soon as I found out the item is missing, took detailed pictures of the box and whats left and email to them. But like someone else's suggestion I should have contacted the carrier right away so they can start the claim ASAP, and skipped the interview part. On a side note though, I did tried to get hold of the UPS guy, but he drove off already.

Anyways, everything is good now, just waiting for my lens to arrive in 2 days :)


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BufordFZ1
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Apr 18, 2012 11:48 as a reply to  @ sil40sx's post |  #62

Just as a precaution, hold on to all of the contents for 30-45 days in the event that the carrier may see a claim for reimbursement from Adorama and then decide that they need to conduct an investigation.

After that I would think you could do what you wanted with the boxes.


A2, 60D, 5DII
Canon EF 17-40mm L
EF 100mm L
Canon EF 70-200mm f/2.8L
Canon EF 400mm f/5.6L USM,Canon 50 1.4, 430 EXII,580 EXII

  
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sil40sx
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Apr 18, 2012 11:55 |  #63

I believe UPS closed the claim last week thats why Adorama already sent me (in transit) a new lens. But still, I'll keep it for a while to be on the safe side just in case.

Thanks for the heads up though!


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sil40sx
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Apr 19, 2012 13:54 |  #64

Yay! Got my lens today!!! :)


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Apr 19, 2012 13:58 |  #65

sil40sx wrote in post #14293531 (external link)
Yay! Got my lens today!!! :)

Great news! A tip o'the hat to Helen for helping you out.


EOS R | 7D | 24-70 f/2.8L II | 70-200 f/2.8L II | 100-400 f/4.5-5.6L | 17-55 f/2.8 | 11-16 f/2.8

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sil40sx
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Apr 19, 2012 15:44 |  #66

Thanks, and yes,. Helen is the BEST!!!


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eerfmaps
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Apr 20, 2012 00:00 as a reply to  @ sil40sx's post |  #67

Congrats! It's so great to see things like this turning out with happy endings!




  
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HelenOster
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Apr 20, 2012 08:41 |  #68

sil40sx wrote in post #14294211 (external link)
Thanks, and yes,. Helen is the BEST!!!

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Low-life thieves :(
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