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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 15 Apr 2012 (Sunday) 02:52
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Canon EOS 5D Mark III Service Advisory - Light Leak Phenomenon

 
bikeboynate
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Apr 22, 2012 22:10 |  #91

gjl711 wrote in post #14310895 (external link)
Is that really true? I believe that the issues is easier to see with the lens cap on or shining a flashlight onto the top screen, but the effect is always there, just not as noticeable.

Sure light will leak into the metering system, but it already does through the viewfinder, and that's a commonly known occurrence. What was the fix? Check your camera neck strap and find that rubbery thing. Yeah, that's a viewfinder cover. Additionally most cameras metering systems are calibrated so that the light leaking into the viewfinder from around your eyes when your shooting is broad daylight in negated.

Canon, Inc. has issued a similar Canon EOS 5D Mark III service notice (Google translation).

Canon, Inc. adds that a "dark environment" is likely to be:

1. If you have installed the body cap

2. If you attach the lens cap

I've been asked if I am going to send my 5D III in for service. My answer was probably, but mostly for resale purposes. But I will not likely send it in anytime soon.

http://www.the-digital-picture.com/News/News-Post.aspx?News=2244 (external link)


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Michael ­ Cheddar
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Apr 22, 2012 22:51 |  #92

bikeboynate wrote in post #14310877 (external link)
Not really news. They're "investigating" an "issue" that IMO has been totally blown out of proportion.

I agree, and like many others, also agree with those facts since the issues discovery. It's a non issue to me. What I was merely reporting—or rather questioning as new info, was that Canon themselves have now stated that they are suspending the shipment of 5DIIIs.


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Trvlr323
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Apr 23, 2012 11:45 |  #93

Is there any idea at this point exactly how this might affect delivery times and retailer stock status?


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BHollis
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Apr 23, 2012 12:17 |  #94

nqjudo wrote in post #14313390 (external link)
Is there any idea at this point exactly how this might affect delivery times and retailer stock status?

It's pretty clearly already affecting stock status, since it appears that Canon has stopped shipping the 5D3 pending a resolution of this issue. Canon acknowledged the light leak issue ten days ago on the the 13th, and most of the big sellers are currently showing the 5D3 as out of stock with no expected date of arrival.

My guess is that we'll be hearing something from Canon pretty soon, although I'm sure they'll take whatever time it takes to get it right. They can't afford another glitch at this point. Between the DPP bug, light leak issue, and underwhelming DXO score of the 5D3's sensor, the 5D3's launch has been less than auspicious, IMO.




  
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AdrianAnderson
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Apr 23, 2012 13:22 |  #95
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bikeboynate
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Apr 23, 2012 13:30 |  #96

AdrianAnderson wrote in post #14313931 (external link)
The D800 is out of stock as well, I guess Nikon has pulled their stock because of the same issue, huh?

I don't think the D800 is experiencing the same issues. There were reports of the D800 having back focusing issues. Either that or people are jumping ship and buying up all the D800s. :lol:


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Silverstonev8
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Apr 23, 2012 16:04 |  #97

Advisory is missing from canon.com so they may be updating info or.....


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fotogosselin
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Apr 23, 2012 20:13 |  #98

Silverstonev8 wrote in post #14314959 (external link)
Advisory is missing from canon.com so they may be updating info or.....

And here's the answer : http://www.usa.canon.c​om …il&docId=0901e0​2480538fc7 (external link)

To Users of the Canon EOS 5D Mark III Digital SLR Camera
Thank you for using Canon products.
Concerning the EOS 5D Mark III digital SLR camera, when the LCD panel illuminates in extremely dark environments, the displayed exposure value may change. Canon has concluded the investigation of this phenomenon, and this announcement informs you of our findings as described below.
Phenomenon
In extremely dark environments, if the LCD panel illuminates, the displayed exposure value may change. However, based on the results of extensive testing this change in exposure value will not noticeably affect the captured image.
Affected Product
Canon EOS 5D Mark III Digital SLR Camera
*Products whose sixth digit in the serial number is 1 or 2 are affected.
   For example, “xxxxx1xxxxxx​” or “xxxxx2xxxxxx” ([x] represents any optional number.)
Support
Under almost all shooting conditions (including dark environments) this phenomenon will not affect your captured images. However, if you would like Canon to inspect your camera, we will provide this service free of charge upon request beginning in mid-May. Please contact Canon using the information below to request service.
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Please register the EOS 5D Mark III (external link). By registering, we will be able to notify you via email when service updates are available. If you already registered, please ensure you are opted-in to receive the notification.




  
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Silverstonev8
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Apr 23, 2012 20:14 as a reply to  @ Silverstonev8's post |  #99

So they updated the site now. Serial number range for the leak issue and also there is a firmware update available.


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gratchie
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Apr 23, 2012 20:34 |  #100

Very exciting news for someone waiting for canon updates before buying the 5d3 like me :) gotta grab some popcorn....


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va_rider
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Apr 23, 2012 20:36 |  #101

interesting... updated to the latest Firmware... don't notice anything different right off the bat.


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gratchie
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Apr 23, 2012 20:40 |  #102

Here's the change logs for the new Firmware
Firmware Version 1.1.2 incorporates the following improvements and fixes.

1. Supports a new accessory, GPS receiver GP-E2.
2. Fixes a phenomenon where a pink cast may develop over the image when the shutter is completely pressed with the camera’s power turned off (by the auto power off setting).
3. Fixes a phenomenon where the camera operation stops after one shot when shooting in High Dynamic Range (HDR) mode.
4. Fixes a phenomenon where the Shooting Date/Time in the EXIF data of the image shows a later time than the actual shooting time.
5. Fixes the time zone for the Samoa Islands.
6. Corrects errors in the Finnish menu screen.


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va_rider
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Apr 23, 2012 20:41 |  #103

Ahhh.... I thought my Finnish menu was a little easier to read now.


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idsurfer
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Apr 23, 2012 20:56 |  #104

So I just got my 5D3 like 5 hours ago. Of course the first thing I did was grab a battery and check for the light leak. It appeared to happen with the body cap and lens cap on. However, the SS only changed minimally. I think the caps on could be considered "an extremely dark environment". I could not get anything to happen when the cap was off. My biggest concern was shooting into the shadows with direct sun hitting the LCD on top. I can't get the SS to change ever when setting up a scenario like this and putting my hand on top of the lcd. My tests were about as unscientific as they get, but the bottom line is that this "issue" is garbage when it comes to everyday shooting. I agree with canon's conclusions. Now, if LR could only get up to speed!


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Dj ­ R
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Apr 23, 2012 23:12 |  #105

idsurfer wrote in post #14316342 (external link)
So I just got my 5D3 like 5 hours ago. Of course the first thing I did was grab a battery and check for the light leak. It appeared to happen with the body cap and lens cap on. However, the SS only changed minimally. I think the caps on could be considered "an extremely dark environment". I could not get anything to happen when the cap was off. My biggest concern was shooting into the shadows with direct sun hitting the LCD on top. I can't get the SS to change ever when setting up a scenario like this and putting my hand on top of the lcd. My tests were about as unscientific as they get, but the bottom line is that this "issue" is garbage when it comes to everyday shooting. I agree with canon's conclusions. Now, if LR could only get up to speed!

You need lightroom4.1


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Canon EOS 5D Mark III Service Advisory - Light Leak Phenomenon
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