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FORUMS Canon Cameras, Lenses & Accessories Small Compact Digitals by Canon 
Thread started 23 Apr 2012 (Monday) 17:07
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New Camera Replaced by Refurbished

 
AnneLittlebird
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Apr 23, 2012 17:07 |  #1

I bought a Powershot ELPH 100 the other day and in less than month I got the dreaded lens error. SO I packaged it up and shipped it off for repair. After all it was 3 weeks old, been used twice and was obviously under warranty.

Today I received a box back from Canon with a refurbished camera in it. Seriously? Replace a brand new one with a 1 year warranty with a refurbished one with a shorter warranty. I called and was told that they get rid of the refurbs first. Well that is cost effective for them isn't it?

I am not happy with this. Is this normal? I've been a loyal Canon user for years and this seems less than cricket.




  
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D. ­ Vance
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Apr 23, 2012 17:53 |  #2

are you sure they didnt refurbish YOUR camera, and since it is now a refurbished camera, they placed the sticker on?


I wonder if the video editors on The Titanic ever went, "Sorry, I can't right now. I'm busy synching the Titanic..."

  
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AnneLittlebird
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Apr 23, 2012 18:20 as a reply to  @ D. Vance's post |  #3

The note says they did not repair my camera. And the serial number is different.




  
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D. ­ Vance
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Apr 23, 2012 18:33 |  #4

Ah, okay. I was just checking; I really don't know how Canon repairs work....


I wonder if the video editors on The Titanic ever went, "Sorry, I can't right now. I'm busy synching the Titanic..."

  
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lar55
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Apr 23, 2012 18:37 |  #5

The warranty terms say they can replace with new, repair, or refurbished parts or camera. So that part is right. But your original warranty term is still valid (1 year from original purchase). The refurbished unit neither shortens nor extends your original warranty. If what you got implies the warranty is now shorter, you should contact them for clarification.




  
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ten2376
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Apr 23, 2012 19:15 |  #6

I have gotten a refurb from canon and it has outlasted a couple of new cameras.




  
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AnneLittlebird
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Apr 23, 2012 19:16 |  #7

I will contact them to make sure about the warranty. I would not have been so annoyed with this if the camera was say 8 months old but instead is essentially new.

I guess I have to say there is an upside. I sent just the camera back as directed but I got a camera with all the accessories too. So I now have 2 of everything else.




  
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imjason
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Apr 23, 2012 19:28 |  #8

frankly, i wouldnt want them to repair my camera. consumer electronics are not meant to be repaired, so repairing them only increases the odds of future problems. theres nothing wrong with refurbs. most refurbs were never used. that refurb is more likely to be newer than your original camera.


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AnneLittlebird
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Apr 24, 2012 05:28 |  #9

Thank you so much. This is the first camera I've had even try to go bad and I was just surprised.




  
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avigar
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Apr 24, 2012 09:44 |  #10

Most refurbs are factory returns or demos that can't be sold as new. Refurbs are usually put through stringent QC testing before they can be resold. They are also restored to like new condition. I wouldn't worry about it too much.




  
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barn9
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Apr 24, 2012 10:48 |  #11

Personally, I look at it as the refurb has been thoroughly inspected and tested, maybe more so than those fresh off the assembly line, so such a situation does not bother me. The one refurb I have owned worked flawlessly, so I would feel safe going that route again should the occasion rise.


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Jon
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Apr 24, 2012 18:08 |  #12

barn9 wrote in post #14319446 (external link)
Personally, I look at it as the refurb has been thoroughly inspected and tested, maybe more so than those fresh off the assembly line, so such a situation does not bother me. The one refurb I have owned worked flawlessly, so I would feel safe going that route again should the occasion rise.

Very definitely this. My A630's a refurb.


Jon
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Mark1
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Apr 24, 2012 18:11 |  #13

This is common practice in every industry. It is nothing new or shocking. The same thing happens with cellphones. Unless you need it replaced in about 2 weeks of the models release date. You will be getting a refurb. Pretty much everything you send back and get a replacement instead of a fix, will be a refurbished product.


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prcrstn8
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Apr 24, 2012 21:31 |  #14

avigar wrote in post #14319059 (external link)
Most refurbs are factory returns or demos that can't be sold as new. Refurbs are usually put through stringent QC testing before they can be resold. They are also restored to like new condition. I wouldn't worry about it too much.

Some say BETTER than new.


Evan
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highergr0und
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Apr 24, 2012 22:24 |  #15

While there's nothing wrong with a refurb when sending something in for fixing, are they allowed to change your warranty terms? That's the part that seems odd to me.


T3i, Sigma 10-20, Sigma 30 1.4, 18-55 kit, 55-250, YN-565, a few books, some software, and a desire to get good.....

  
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New Camera Replaced by Refurbished
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