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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 25 Apr 2012 (Wednesday) 20:48
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New dilemma re T3i

 
Fabb
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Apr 25, 2012 20:48 |  #1

I decided to start a new thread about the T3i I just purchased yesterday instead of continuing my T2i/T3i thread.

I charged up the battery which took less than 15 minutes. The body looked fine and the lens too other than a smudge on the lens glass. I went to put in my new SD card when I found an 8gb in the slot with 782 vacation pictures from Costa Rica on it. Obviously this camera was not bought and returned in 24 hours (as the sales rep said) but was rented for a week. There are pictures of their dolphin excursions with a lot of water splashing around. I'm concerned about the salt water exposure considering they used it on their vacation only to return it. I used EOScount to find 1371 shutter actuations. I guess this isn't much but I'm still a little steamed right now.

Should I take it back? I only got a $30 (to $719) discount for open box (it was also the only T3i with a kit lens available at this location). I turned in my old broken Canon P&S for the $100 credit to make my purchase $619. Should I drive a harder bargain? Better discount? Or return it and find it at another location for $649? The sales guy assured me it wasn't used and that he gave it a *thorough* inspection.

Ugh.


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chrisinont
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Apr 25, 2012 21:25 |  #2

My inclination would be to take it back. Canon is selling the camera for $799.99 on their e-store. http://estore.canon.ca …/subCategoryHom​e?subid=53 (external link)
Take the card back with you so you have proof. Look around, you might be able to get a better deal elsewhere.




  
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KennyD
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Apr 25, 2012 21:40 |  #3

I would take it back. First of all, the salesman wasn't truthful, saying it was never used. Like you, I'd be concerned about the exposure to salt water. I don't know if you'll get that camera for that price anywhere. You expected brand new and it should be brand new. Just my opinion...and yes, bring the card and show them the shutter actuations.


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nyc2sd
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Apr 25, 2012 21:45 |  #4

Take it back. $30 isn't worth not just getting a new one.


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crn3371
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Apr 25, 2012 22:55 |  #5

Take it back. Not worth saving $30.




  
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watt100
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Apr 26, 2012 04:56 |  #6

Fabb wrote in post #14329640 (external link)
I decided to start a new thread about the T3i I just purchased yesterday instead of continuing my T2i/T3i thread.

I charged up the battery which took less than 15 minutes. The body looked fine and the lens too other than a smudge on the lens glass. I went to put in my new SD card when I found an 8gb in the slot with 782 vacation pictures from Costa Rica on it. Obviously this camera was not bought and returned in 24 hours (as the sales rep said) but was rented for a week. There are pictures of their dolphin excursions with a lot of water splashing around. I'm concerned about the salt water exposure considering they used it on their vacation only to return it. I used EOScount to find 1371 shutter actuations. I guess this isn't much but I'm still a little steamed right now.

Should I take it back? I only got a $30 (to $719) discount for open box (it was also the only T3i with a kit lens available at this location). I turned in my old broken Canon P&S for the $100 credit to make my purchase $619. Should I drive a harder bargain? Better discount? Or return it and find it at another location for $649? The sales guy assured me it wasn't used and that he gave it a *thorough* inspection.

Ugh.

this was a local camera shop?
I would be inclined to take it back and show the salesman the "vacation" photos




  
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Fabb
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Apr 26, 2012 08:29 |  #7

watt100 wrote in post #14331348 (external link)
this was a local camera shop?
I would be inclined to take it back and show the salesman the "vacation" photos

No, it was a big box. I'm all set to buy a flash at a local shop this weekend but I need to sort out the camera situation first. I am returning the camera today.


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svassh
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Apr 26, 2012 08:37 |  #8

Take it back, buy a refurb from Canon Loyalty Program. 20% Discount off the web price, 90- day warranty and free shipping.


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slickooz
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Apr 26, 2012 08:42 |  #9

Take it back and complain. Saving of only 30 dollars for a used camera is not worth it. I would ask them to give you a bigger discount and tell them to exchange it for new one. Just wait till they stock up again.


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SkipD
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Apr 26, 2012 08:45 |  #10

Fabb wrote in post #14329640 (external link)
I turned in my old broken Canon P&S for the $100 credit to make my purchase $619.

Are you going to be able to recover the old camera to use as a trade-in elsewhere? If not, make sure you get CASH for the credit when you return the "new" camera.


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chrisinont
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Apr 26, 2012 08:48 as a reply to  @ svassh's post |  #11

Remember this is in Canada. I don't think we have a refurb program here, at least not one that I am aware of. You might want to talk to the manager of the box store to get some results. Do you have Henry's stores in Calgary? Just another place to check out. Good luck, and let us know how things work out. Also, check out Canadian store prices online and then let the place where you are buying know. Quite often they will match prices of other retailers.




  
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John ­ from ­ PA
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Apr 26, 2012 08:55 |  #12

I would definitely take it back. First of all even if the camera was essentially "open box" I don't think you got the best of deals. The Canon refurb site is at http://shop.usa.canon.​com …gory_10051_1005​1_-1_29252 (external link). At the site the current T3i related equipment is the EOS Rebel T3i EF-S 18-55mm IS II lens Kit at $680
and the EOS Rebel T3i body only at $560. Under the Canon Loyalty Program (CLP) that someone mentioned you would get 20% off those stated prices for the return of the old broken Canon P&S that you mention. That would have made the prices $544 for the kit with lens and $448 for just the body.

Assuming you live in the States and can thus can take advantage of the CLP, have the advantage of some time, I would return the camera for a full refund, even to the extent of getting back your "trade". Then deal with Canon and you'll have a replacement in a matter of days. If the can't give you back your trade, show them this thread and tell them they owe you a different camera/lens and about $75. [Added comment, I see by other posts you live in Calgary and are female. That means you aren't eligible for CLP (the Canada part!) but I wonder if the store even knows that? Anyway be firm on the return to get what you deserve at a fair price.]

I assume you put this on a credit card, if so be prepared to be stern and tell them you won't allow the payment to be processed.




  
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zrock
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Apr 26, 2012 09:39 |  #13

I would also be worried about the warranty and if it was registered in the previous owners name and when it started. You are losing out on warranty as well


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Fabb
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Apr 26, 2012 09:51 as a reply to  @ zrock's post |  #14

Thanks everyone for the replies.

No, there is no loyalty program here unfortunately. I don't think the camera was registered either as the previous owners went to great lengths to ensure the camera looked unused. They just wanted a decent camera for their jungle eco-tour.

I'll post an update later today.


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John ­ from ­ PA
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Apr 26, 2012 10:05 |  #15

This whole scenario sounds like a neighbor. He always had a great camera for vacations but never really owned any...

As the saying goes, there are more horses asses in the world than there are horses.




  
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New dilemma re T3i
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