Last week my G12 decided to be broken after 15 months of loyal service. I turned it on and the lens only extended a little bit and the lens protector opened halfway. That was it.
Nothing moved anymore no matter what I tried. On top of that I noticed a big scratch on my lens.
Although 5 months out of warranty Canon decided to fix the issue under warranty!!
I thought that was pretty sweet.
Got my camera back today (after exactly 7 days) and not only was the camera working again, the scratch on my lens was gone!!
Now that's what I call service...
Very happy with Canon right now .