Canon Loyalty Program - FAQ's

For those who left your phone number to call back when 5dii available, when they call, what is the caller ID number? I got a call this morning but shows no number, and I didn't answer and no voice mail.

I put my order in for a T3i kit and nifty two-fifty on Monday just before noon and got in in my hands today. It didn't actually ship from Canon until Tuesday accrding to FedEx.

I had to remind the person taking the order that I qualified for 2 day shiping, so make sure to ask if they say ground when you get an additional lens.

Oh and EOSCount says its got a shuter count of 19. Both the kit and 55-250 look brand-spankin new

all168 wrote in post #14411477
For those who left your phone number to call back when 5dii available, when they call, what is the caller ID number? I got a call this morning but shows no number, and I didn't answer and no voice mail.

I hate to tell you but that was probably them, when they called me it showed up on my caller id as "unknown". When I left my number with the guy he told me if I didn't answer or if he got a voicemail he'd go on to the next number on the list. You might want to call back and leave you number again to get back on the callback list.

well went to fedex this morning picked up my package that tried to be delivered yesterday the lens and body look brand spanking new hooked it up to eos count and it says it has 13 shutter actuations on it but the serial number it shows is not right it says the serial is 54 and thats not right am i doing something wrong when i hook it up? But by the looks of the body i would say 13 is accurate very pleased

I have my return labels...do I need to write anything on the blank RMA# line?

da_teacher wrote in post #14416275
I have my return labels...do I need to write anything on the blank RMA# line?

? are you returning the product you just bought?

IA40D wrote in post #14415530
well went to fedex this morning picked up my package that tried to be delivered yesterday the lens and body look brand spanking new hooked it up to eos count and it says it has 13 shutter actuations on it but the serial number it shows is not right it says the serial is 54 and thats not right am i doing something wrong when i hook it up? But by the looks of the body i would say 13 is accurate very pleased

Wow Congrats....13 actuations that is amazing, I've been ff this thread coz I wanted to get 7D in a near future. I hope I get the same low as that so far the lowest with 7d is 19 actuations if I remember.

justinp85 wrote in post #14416352
? are you returning the product you just bought?

No, I'm sending back the broken P&S.

da_teacher wrote in post #14416377
No, I'm sending back the broken P&S.

then you don't need RMA. rma = Return merchandise authorization. You only need an RMA if you're returning what you bought back to canon for whatever reason.

the P&S is going to a recycling center somewhere. *edit: use the correct label.

so do i just put it back in that big box or do i use a smaller box i have laying around to send the p&s back in and do you think those numbers for shutter are right considering that the serial number that came up is not the right serial number

IA40D wrote in post #14416430
so do i just put it back in that big box or do i use a smaller box i have laying around to send the p&s back in and do you think those numbers for shutter are right considering that the serial number that came up is not the right serial number

use any box you got to send it back. keep your big box just in case you need to send it for a return or repair.

Just got my 5d MKII, it looks brand new aside from having a screen protector installed on the lcd. I checked the shutter count and it said 290, I'm stoked for what I paid I would have been happy with anything under 5k.

OK, so I called just now and asked about a P&S being a part of the Loyalty Program, and the customer service agent wouldn't even give me information until I talked with a technician about my broken camera.

WTF, is this normal now? I purchased a 7D from them about six months ago and I didn't get anything along those lines.

gixxer wrote in post #14417159
Just got my 5d MKII, it looks brand new aside from having a screen protector installed on the lcd. I checked the shutter count and it said 290, I'm stoked for what I paid I would have been happy with anything under 5k.

Feels so good to score on something nice huh!