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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 14 May 2012 (Monday) 17:19
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Looking for Canon 24-105 L IS USM owners with problems.

 
vk2gwk
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May 14, 2012 17:19 |  #1

Recently my 24-105mm L lens started showing the "aperture" problem - Err 01 - no communication between lens and body. Most likely because an aperture blade got stuck or the ribbon cable serving the aperture mechanism got dislodged/damaged.

This seems to be a fairly common problem with this lens and requires expensive repairs ($350 - $650).
Although I read quite a few reports here and there about this problem Canon seems to ignore it and pretends it "does not exist". IMHO this must be a design fault or inherent weakness which they should recognise and take resposibility for - especially as this lens has the "L" label for "professional" use.

I would like to make an inventory of all complaints and with this inventory build a case against Canon. Here in Australia I could report the case to the ACCC (Australian Competition and Consumer Commission).

Please report your personal experience in this thread or send me a PM with details.


My name is Henk. and I believe "It is all in the eye of the beholder....."
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5D MkIV 5DMkIII, 50D, 24-105/1:4L IS USM + 100-400/4-5.6L IS USM + 50mm 1.4 USM + Tamron 70-200mm F/2.8 VC + Sigma 150-600mm Sports + 580EXII + 430EX + YN568EXII, triggers, reflectors, umbrellas and some more bits and pieces...
Photos on: Flickr! (external link) and on my own web site. (external link)

  
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sandpiper
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May 14, 2012 18:05 |  #2

I've never had the problem myself, but my first thought if I got an err 01 would be to clean the contacts. I don't see that a failed aperture mechanism is going to be the most likely cause of a communication error, it's usually something simple like a bit of muck on a contact.




  
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vk2gwk
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May 14, 2012 18:09 |  #3

sandpiper wrote in post #14431595 (external link)
I've never had the problem myself, but my first thought if I got an err 01 would be to clean the contacts. I don't see that a failed aperture mechanism is going to be the most likely cause of a communication error, it's usually something simple like a bit of muck on a contact.

Thank you for your reaction. But it is definitely an internal elctro/mechanical issue and not the contacts - I made sure of that before I bought a replacement 24-105mm :)


My name is Henk. and I believe "It is all in the eye of the beholder....."
Image Editing is allowed. Please explain what you did!
5D MkIV 5DMkIII, 50D, 24-105/1:4L IS USM + 100-400/4-5.6L IS USM + 50mm 1.4 USM + Tamron 70-200mm F/2.8 VC + Sigma 150-600mm Sports + 580EXII + 430EX + YN568EXII, triggers, reflectors, umbrellas and some more bits and pieces...
Photos on: Flickr! (external link) and on my own web site. (external link)

  
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aisen
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May 14, 2012 19:44 |  #4

Hi Henk, I had the same problem (failed aperture mechanism) with my 24-105. During the downtime, the lens was out of warranty so costed me approximately $400 for the fix. Great lens but 'yes' Canon should address the problem.


1DXMk2,1DMk4, 1DMk3, 5DMk3, 600D, 16-35II, 24-105L, 70-200II, 100 macro, 135L, 100-400L, 85 1.8, 50 1.2, 300 2.8 II, 600 F4 II, Elinchrom Ranger RX Speed & Speed AS, RF1500, ELB400x2, 53" Midi Octa, 39" DO, 20x51" Strip Softbox, Maxilite, Mola Demi and other bits & pieces...:D

  
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dark_elf
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May 14, 2012 23:52 as a reply to  @ aisen's post |  #5

I had exactly the same problem early this year. Err01 and the aperture mechanism was at fault. After finding out that it would cost almost $400 to have it repaired by Canon, I just went to a local repair place. They were aware of the issue and their repair work and replacement part only costed me $160.

The lens works as good as new - no issues with autofocus, aperture mechanism or zooming.


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sony53
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Oct 17, 2012 05:03 |  #6

my 24-105 just gone tits up error 01 problem




  
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scrap
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Apr 04, 2013 11:37 |  #7

Is this thread still active?


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oklaiss
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Apr 05, 2013 16:55 |  #8

No problems here with my 24-105 but I'm praying I don't have any issues


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scrap
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Apr 06, 2013 03:34 |  #9

My 24-105 has just decided to fail a week before I have to shoot an important wedding. It's not focussing properly.. the IS is buggered too and making strange sounds. I'm able to sometimes take a few shots before it just dies and the camera gives me an 'Err 01 - no communication between lens and body' message.

I'm getting pretty tired of Canon gear in general I have had 4 Canon 50D's fail on me.. several 40D's and even my brand new 1DMark 4 dioptic housing decide to just become dislodged and drop out for no reason what so ever.


Chris Montgomery
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Mac ­ Diarmada
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Apr 06, 2013 03:38 |  #10

Interesting... I've had mine for about 3 years now and no problems at all, how long did it take for yours to $h!t the bed?


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scrap
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Apr 06, 2013 04:24 as a reply to  @ Mac Diarmada's post |  #11

Mine is about 4 years old now.. I have never had a lens fail on me before apart from this one.


Chris Montgomery
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vk2gwk
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Apr 06, 2013 05:57 |  #12

The failure is caused by a broken track on a flexible conductor strip that controls the aperture mechanism. The zooming (pulling the lens tube in and out all the time seems to wear out this strip. A had it replaced (AUD$ 400) ..... Seems to happen occasionally - and not as often - with the 24-70mm as well. More recent versions of the lens should have this fixed although Canon does not want to acknowledge this as a design fault......


My name is Henk. and I believe "It is all in the eye of the beholder....."
Image Editing is allowed. Please explain what you did!
5D MkIV 5DMkIII, 50D, 24-105/1:4L IS USM + 100-400/4-5.6L IS USM + 50mm 1.4 USM + Tamron 70-200mm F/2.8 VC + Sigma 150-600mm Sports + 580EXII + 430EX + YN568EXII, triggers, reflectors, umbrellas and some more bits and pieces...
Photos on: Flickr! (external link) and on my own web site. (external link)

  
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x_tan
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Apr 06, 2013 07:09 |  #13

Yet, my one is death during the trip around Chile.
Goodbye 24-105L: you'll not be replaced.


Canon 5D3 + Zoom (EF 17-40L, 24-105L & 28-300L, 100-400L II) & Prime (24L II, 85L II, 100L, 135L & 200 f/2.8L II; Zeiss 1,4/35)
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agb
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Apr 06, 2013 07:15 |  #14

Few problems with this lens reported on the Ausphotography forum.




  
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Tvw
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Apr 06, 2013 11:46 as a reply to  @ agb's post |  #15

Mine got the err1 message a couple of months ago in Vietnam.
Was very disappointed with the timing, had to buy another lens in Vietnam...

Back in The Netherlands brought the lens to the Canon Service Center, yep aperture blade broken. They fixed it (€189,-) but like 10 shots later, err1...

More excuses from the service center and they replaced it again. Praying it won't happen again. Mine was bought new in 2006.


Tim
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Looking for Canon 24-105 L IS USM owners with problems.
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