Thorrulz wrote in post #14461697
......I can't/won't say Adorama is unfixable but until they aknowledge there is a problem they won't care enough to fix it.
Yes, there have been problems, and developing my role was an acknowledgement of them; one of my key responsibilities isn't actually responding to online customer complaints / queries.....it is to take those issues directly from our customers, to our management team, to improve every aspect of our service to customers.
Testament to that is the Adorama feedback on Resellerratings: June 2005 3.75/10. May 2012 9.63/10.
Not yet the 'perfect 10', but headed that way.
I'm present on (I think!) every photography board and most Flickr groups, plus Facebook, Twitter, Google + and Linked In. Every customer who writes a complaint or suggestion via Biz Rate, Buy.com or on our website gets a personal response from me - and if they are suggesting a way we could improve, their contribution is acknowledged and given serious consideration.
BTW, still no word from the OP.........