Helen, there's got to be a better way of letting the customer know how the schedule will affect their order. I love Amazon's straightforward statement: "Want it delivered Tuesday, May 22? Order it in the next 4 hours and 5 minutes, and choose One-Day Shipping at checkout." Followed by a button for more options.
We are pretty clear about shipping times:
Delivery TimesAdorama Camera makes every effort to get your order to you as soon as possible. Orders for in-stock items placed on business days up to 7:00 PM ET (Eastern Time) are generally shipped the same day (subject to verification, click here for details).
Please note weekend orders, placed on Fridays after 1:00 PM ET will be processed on Monday.
But comparisons with Amazon are a bit wild; as I posted in another POTN thread, yesterday:
Amazon.com, Inc. (NASDAQ: AMZN) American multinational electronic commerce company with headquarters in Seattle, Washington ..… the world's largest online retailer....…has separate retail websites for United States, Canada, United Kingdom, France, Germany, Italy, Spain, Jappan and China.
Fulfilment centers are located in AZ, DE,IN, KY, NV, NH, PA, SC, TN, TX, VA, WA, Mississauga, Ontario, British Columbia; 4 locations in Scotland, 5 locations in England, 3 locations in Wales, 5 locations in France, 4 locations in Germany, Italy, Slovakia, 4 locations in Japan, 3 locations in China.
Nobody from Amazon present on POTN that you can be on first name terms with.....
Adorama.com. Family business with office in NYC, and a Distribution Center in NJ.
.... and me
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Although I do find it a little off-putting that the owner of Adorama prefers to compromise his company's customer service over taking on a non-Jewish partner.
But he can't, and still be an observant Jew! It's expressly forbidden in the 10 Commandments
“Remember the Sabbath day, to keep it holy. Six days you shall labor, and do all your work, but the seventh day is a Sabbath to the Lord your God. On it you shall not do any work, you, or your son, or your daughter, your male servant, or your female servant, or your livestock, or the sojourner who is within your gates. For in six days the Lord made heaven and earth, the sea, and all that is in them, and rested on the seventh day. Therefore the Lord blessed the Sabbath day and made it holy."
Not all of our staff are Jewish, but nobody works at Adorama on the Sabbath or Holy Days.
Did you see the You Tube link I posted a page or two back? That is still a very real memory for many.