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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 22 May 2012 (Tuesday) 14:42
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Canon won't repair 1D MkII...too old now. A risk I take in buying cheap.

 
greg ­ h
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May 22, 2012 14:42 |  #1

Hi all,

I got a good deal on a 1D MkII this year and I knew I was taking a little risk buying an older model, but I weighed my options and got it. I already had a 7D but wanted another body as backup. Like I said, it was a good price and even with 170K on the shutter I was happy.

Well, this weekend I shot a 5k race, 10k, as well as a half and full marathon, and after about 7,000 frames I see a bright band across the middle of the images and also an angled black bar on one edge. Yep, shutter's blown. I finished the event with my 7D and later pointed out to my understanding wife how beneficial it was to have a backup body. She indeed understood and was glad I had it too, since I was being paid for the event (I have a great wife).

Anyway, I called the NJ repair center this morning and was told that as of a few months ago the 1D MkII is no longer being serviced. It also does not appear on the eligible gear list for CPS repairs on the website.

Canon Parts does have the shutter in stock, but Canon Service won't touch it. Keep in mind that I was just joe blow calling in, not a CPS platinum guy. Maybe one of you would get different results. Anywho, I do have a repair guy who will get the replacement shutter from Canon and do the work. I am just letting you all know that the 1D MkII owned by mere mortals like myself are no longer on Canon's service list. (Just like my 28-70 2.8L!!). FWIW, the "N" does still appear on the list on the CPS site.

BTW, I'm not upset with Canon at all. I know it's not economical for them to service the older stuff.

Cheers,
Greg


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1D MkII, 7D, some L glass, bunch of speedlites..

  
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polver
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May 22, 2012 16:16 |  #2

Hi, wondering why if canon have the part in stock why would they not repair for you after all they have the expertise and you would be paying them to do the work? I guess were lucky then that a mechanic will still fix a car more than a few years old.




  
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Nmura
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May 22, 2012 16:22 |  #3

Isn't the shutter the same for both 1d mk II and N?


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bobbyz
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May 22, 2012 18:42 |  #4

greg h wrote in post #14469614 (external link)
I know it's not economical for them to service the older stuff.

Cheers,
Greg

Don't know why it is not economical when they have the parts. It is not they doing it for cheap. BTW - There are 3rd party places which can take care of it. Search the threads, it came up couple of times just recently.


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PM01
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May 24, 2012 22:24 as a reply to  @ bobbyz's post |  #5

I've repaired and rebuilt shutters before. Fairly easy if you know the tricks.




  
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Gregg.Siam
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May 24, 2012 22:40 |  #6

bobbyz wrote in post #14470668 (external link)
Don't know why it is not economical when they have the parts. It is not they doing it for cheap. BTW - There are 3rd party places which can take care of it. Search the threads, it came up couple of times just recently.

I would think if I was wanting to train employees, I would want to focus on newer models than old. There's just not enough of a market to make it cost effective.

I assume taking apart an older model might have more problems associated with disassembly, such as data ribbons being brittle or breaking compared to a new one.

It's one of those things where the exec's make a decision of what to support and it goes down the line. Sure they could still do it, but they have to draw the official line at some point.

It's also better to stop with a little inventory than to take in a model for repair and find out you have no stock. Let the 3rd part people buy the remaining inventory (which is also no longer cost effective to produce).


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Tom ­ Reichner
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May 24, 2012 23:21 |  #7

bobbyz wrote in post #14470668 (external link)
Don't know why it is not economical when they have the parts. It is not they doing it for cheap.

It's not economical because if they repaired older model cameras and lenses, it stands to reason that not as many people would buy new cameras and lenses.

If Canon stops repairing the older models, and stops producing parts for the older models, more people will be forced to buy the new models. When people buy the new cameras and lenses, Canon makes a profit. Hence, it's not economical to encourage people to keep using the older models.


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Cozmocha
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May 24, 2012 23:25 |  #8

I am a CPS Plat member. I had a shutter replaced for a 1D IIN a few months ago no problems. Not sure why they didn't do it for you..?


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ed ­ rader
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May 25, 2012 00:24 |  #9

Cozmocha wrote in post #14481898 (external link)
I am a CPS Plat member. I had a shutter replaced for a 1D IIN a few months ago no problems. Not sure why they didn't do it for you..?

it's all in his first post.

ed


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LowriderS10
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May 25, 2012 01:49 |  #10

Cozmocha wrote in post #14481898 (external link)
I am a CPS Plat member. I had a shutter replaced for a 1D IIN a few months ago no problems. Not sure why they didn't do it for you..?

He said in his post that they're still repairing the 1D2n...plus, there have been TONS of posts about this on POTN...1D2 is out, 1D2n is still in...though I'm guessing it's circling the drain as well.


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1Tanker
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May 25, 2012 02:41 as a reply to  @ LowriderS10's post |  #11

For Canadian members in Southern Ontario.. Douglas Banks is amazing. He took all the courses in LA, etc. 25-30 years ago, has been in business over 20.. offers great pricing, nothing he won't take on. I've used him a few times, he's fast, fair, and ships things back with near-bomb proof packing!! LOL. He lives about 75 minutes by car from me, and it's worth it. He gave me a rough estimate for a shutter for my 1DII, when i was about to buy it(i wanted to have an idea on the price before buying.. with ~80k actuations).

*** I'm in NO WAY affiliated with him, or friends with him.. just a happy costumer.***

He worked at a Camera shop in Kingston for many, many years, which closed, and ventured out on his own. He's in Enterprise Ontario(Slightly North/East of Napanee), and seems to be the only tech between Ottawa and Toronto. If he can get the parts, he can fix your problem.

DOUGLAS BANKS Photographic Equipment Repairs (external link)


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joeseph
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May 25, 2012 04:43 |  #12

technically if replacing the shutter, all the seals should be replaced as well (which they may not have stock of) so I can see why Canon would turn this sort of job down. Sad but understandable.


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kf095
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May 25, 2012 07:40 as a reply to  @ joeseph's post |  #13

With 7000 pictures taken per weekend cameras are true commodity.


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jayadeff
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May 26, 2012 00:34 |  #14

This also sucks because I can't use my CPS discount for repairs on my MkII now. I'm glad I just had my MkIIn repaired by Canon. Who knows how much longer they will service those and my 5D...




  
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jra
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May 26, 2012 02:30 |  #15

In one way, technology is great but I hate the fact in how so many things become obsolete so soon. It wasn't that long ago that a camera body was expected to last for many years with proper care and repair.....now, at 5-7 years old, cameras are often considered old and well beyond their time.




  
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