Great, so they are fixing the problem without even a hint of delay, assuming all responsibilty, and apologized in the process. Where's the issue again? They even labeled the box as a dud(!), so it's not like they tried to pull a fast one.
Sorry your attempts to get the lowest price possible while avoiding paying taxes was met with a few days of delay.
This, my friends, is what is called a "first world problem".
Now that the devil has been outed for making this poor soul wait an extra week for his Sigma I guess we can close this thread and archive it so as to warn posterity and hope no one ever again shops at establihments that treat their customers with such obvious disdain.
So either you are bad at math or can't read? It comes out to 14 business days and that makes almost 3 weeks (5 business days in a week). The email is generic and does not specifically acknowledge any responsibility for them sending me a used item or offer a solution above any normal return. Anyone who emails them for a return probably gets that exact same email. I would think that what happened to me is a problem and they would want to look into a solution to the problem.
I expect in the end Helen will get back to me and make it right, after all I don't work on weekends either. For now you are the one junking up this thread. If it is so offensive for you go away.