Canon Loyalty Program - FAQ's

If you wanted to return your camera and pay for the shipping and other headaches that come with it. You also are taking the risk that your previous nice shiny body with a low shutter count gets replaced with a used high count body! Not worth the risk IMHO.

Well, I had a bit of a hassle when I called Canon last week. I was transferred to Technical Support and then that guy said a cosmetic issue should not have been transferred to him, so he transferred me back to another customer service rep while repeatedly apologizing. The next customer service rep was really nice but had some computer issues but they finally got me all set. I then sent back the 60d on Friday (to the same warehouse the other one came from, 3 miles from my house) and the tracking number still shows as "ready for UPS". Hopefully they get it on Monday and can send out my replacement one Tuesday. They did add second day shipping for free, but I told them I get it the next day b/c the place is only 3 miles away, but she insisted on adding on it. Anyway, hopefully my next one is in better condition and has A LOT less shutter count or I'll just buy a new one probably.

Actually after checking the tracking number on line again, it still doesn't show it has been scanned anywhere. That has me worried a little, b/c it says as soon as it arrives at a UPS warehouse it would be scanned. It went to a UPS warehouse on Friday so no idea why it doesn't show that scan. Ugh...again my luck...

UPS doesn't work over the weekend. The next shift is Sunday night . . . they'll scan it then, I bet!

RegBruce wrote in post #14592104
UPS doesn't work over the weekend. The next shift is Sunday night . . . they'll scan it then, I bet!

I'm just worried why they didn't scan it Friday afternoon....hopefully it updates tonight! Thanks for the info!

The refurbished page is back online, however, not much is up for sale. The 5D Mark II was in stock for a matter of minutes, before it was bought out yet again.

The 7D and 60D are also listed, but each is strangely OOS as well. (Certainly an uncommon occurrence.)

TheRightLight wrote in post #14596755
The refurbished page is back online, however, not much is up for sale. The 5D Mark II was in stock for a matter of minutes, before it was bought out yet again.

The 7D and 60D are also listed, but each is strangely OOS as well. (Certainly an uncommon occurrence.)

Thanks for the heads up.https://photography-on-the.net …ges/smilies/ico​n_wink.gif

In stock now. 4:52 PM EST

yimoon2 wrote in post #14597055
In stock now. 4:52 PM EST

I called and that must have been a fluke, their system did not have any in stock, even when I hit refresh and it showed in stock still. The service rep was very helpful though and got me on the list.

No more refurb bundles? NOOOOOOOOOOOOOOO!!!! Hopefully that page will come back up....

Yeah, this whole situation is just bizarre. I really hope things get back to normal, and soon.

Well they got my 60d back today, so hopefully they hurry up and send me a replacement one. I'll give it a couple days and then call back if I haven't heard anything yet.

Has anyone tried getting a refurb p&s and a lens as well? :P
Or gotten a 5D2 and an EF-S lens?

Just wondering if they would let you get a lens even if it doesn't work with the camera you are getting through the CLP. (so I could use it with a different body)

Hmmm, w/ the 60d's showing OOS that is a little odd. They better not just fix/replace the grip and send me the same darn 60d back, haha. Oh well, can only wait and see now.

Does anyone know how long it usually takes for them to process a returned refurb camera?? I was told it would only be pretty much immediately and another rep said it could take up to 10 days. That is quite a discrepancy and it's clearly not immediately since they received my return at 8:45am CST this morning and didn't get a new one sent before closing today.

jjj5278 wrote in post #14598614
Does anyone know how long it usually takes for them to process a returned refurb camera?? I was told it would only be pretty much immediately and another rep said it could take up to 10 days. That is quite a discrepancy and it's clearly not immediately since they received my return at 8:45am CST this morning and didn't get a new one sent before closing today.

Hey man,

Just chill out about all of it. You'll get your camera when you'll get it The more you sit there and watch every status, every tracking update, the more you'll be easily upset by a disappointing update. Canon is doing their part to help you - don't expect too much out of an awesome service