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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 28 Aug 2012 (Tuesday) 11:16
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Authorized Dealer Misconception for Warranty Purposes

 
JRStudios
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Aug 28, 2012 11:16 |  #1

I see all over this forum people talking and making decisions to buy a camera based on a vendor being an authorized dealer or not. For warranty purposes it doesn't matter if you buy from an authorized dealer or non authorized dealer. As long as you have USA Warranty you are covered. Being and authorized dealer doesn't determine your warranty coverage. If you have any questions please call Canon and confirm this.




  
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stsva
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Aug 28, 2012 11:24 |  #2

Although what you say is probably correct, Canon apparently believes that using their authorized dealers does provide advantages:
http://www.usa.canon.c​om …lay/CanonAuthor​izedDealer (external link)


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pdrober2
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Aug 28, 2012 12:21 |  #3

JRStudios wrote in post #14917664 (external link)
I see all over this forum people talking and making decisions to buy a camera based on a vendor being an authorized dealer or not. For warranty purposes it doesn't matter if you buy from an authorized dealer or non authorized dealer. As long as you have USA Warranty you are covered. Being and authorized dealer doesn't determine your warranty coverage. If you have any questions please call Canon and confirm this.

You seem to be very passionate about non-canon authorized dealers. You only have 2 posts on this forum, both pertaining to this topic.


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stsva
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Aug 28, 2012 12:25 |  #4

pdrober2 wrote in post #14917897 (external link)
You seem to be very passionate about non-canon authorized dealers. You only have 2 posts on this forum, both pertaining to this topic.

Perhaps he/she moonlights as a non-authorized Canon dealer. ;)


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JRStudios
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Aug 28, 2012 14:14 |  #5

pdrober2 wrote in post #14917897 (external link)
You seem to be very passionate about non-canon authorized dealers. You only have 2 posts on this forum, both pertaining to this topic.

Who cares how many post do I have. I am not passionate about any authorized or non authorized dealers. I am passionate about protecting my money the best way possible. I am busy working as a DP, that's why I don't post, but I wanted to get the facts straight so people in this forum can make purchase decisions based on facts and not based on misinformation.

Maybe you are the one who represent an authorized dealer and your purpose is to keep the members of this forum misinformed regarding how Canon treats non authorized dealers warranty claims.

Unlike you I try to make some contribution to this forum instead of posting a negative comment with no value, the same goes for the post following yours.




  
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stsva
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Aug 28, 2012 14:49 |  #6

JRStudios wrote in post #14918337 (external link)
Who cares how many post do I have. I am not passionate about any authorized or non authorized dealers. I am passionate about protecting my money the best way possible. I am busy working as a DP, that's why I don't post, but I wanted to get the facts straight so people in this forum can make purchase decisions based on facts and not based on misinformation.

Maybe you are the one who represent an authorized dealer and your purpose is to keep the members of this forum misinformed regarding how Canon treats non authorized dealers warranty claims.

Unlike you I try to make some contribution to this forum instead of posting a negative comment with no value, the same goes for the post following yours.

Maybe you haven't been around these forums enough to realize that the little icon after my second post indicates a joke. Lighten up a little - you'll enjoy it here a lot more that way.


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JRStudios
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Aug 28, 2012 14:52 |  #7

stsva wrote in post #14918498 (external link)
Maybe you haven't been around these forums enough to realize that the little icon after my second post indicates a joke. Lighten up a little - you'll enjoy it here a lot more that way.

Your point is taken.




  
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Larry20d
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Aug 28, 2012 15:25 |  #8

May I ask what is a "DP"?

Thanks

JRStudios wrote in post #14918337 (external link)
Who cares how many post do I have. I am not passionate about any authorized or non authorized dealers. I am passionate about protecting my money the best way possible. I am busy working as a DP, that's why I don't post, but I wanted to get the facts straight so people in this forum can make purchase decisions based on facts and not based on misinformation.

Maybe you are the one who represent an authorized dealer and your purpose is to keep the members of this forum misinformed regarding how Canon treats non authorized dealers warranty claims.

Unlike you I try to make some contribution to this forum instead of posting a negative comment with no value, the same goes for the post following yours.


5D Mark III, Canon 80D,16-35L, 24-105L, 70-300L IS, 100-400L IS, Nifty 50 1.4, Canon 135L, Canon 85 1.8, Canon EFS 18-135, Canon 55-250, Sigma 150 Macro, EFS-18-135, Sigma 150-600 Contemporary, Extension Tubes, Canon G10

  
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RTPVid
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Aug 28, 2012 15:32 |  #9

Larry20d wrote in post #14918651 (external link)
May I ask what is a "DP"?

Thanks

Delinquent photographer?
Dilettante photographer?
;)


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gibbit1
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Aug 28, 2012 15:40 |  #10

Larry20d wrote in post #14918651 (external link)
May I ask what is a "DP"?

Thanks

Perhaps he's in the porn business. ;)


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Larry20d
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Aug 28, 2012 15:42 as a reply to  @ gibbit1's post |  #11

Well, I was hoping more like "Director of Photography".


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WaltA
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Aug 28, 2012 15:52 |  #12

"Digital Photographer"? Naw - too easy.


Walt
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joeseph
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Aug 28, 2012 15:54 |  #13

JRStudios wrote in post #14917664 (external link)
I see all over this forum people talking and making decisions to buy a camera based on a vendor being an authorized dealer or not. For warranty purposes it doesn't matter if you buy from an authorized dealer or non authorized dealer. As long as you have USA Warranty you are covered. Being and authorized dealer doesn't determine your warranty coverage. If you have any questions please call Canon and confirm this.

I fail to see how having a USA Warranty would cover anyone not actually in the USA.... :cool:


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PUREBRAD
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Aug 28, 2012 16:09 |  #14

JRStudios wrote in post #14917664 (external link)
I see all over this forum people talking and making decisions to buy a camera based on a vendor being an authorized dealer or not. For warranty purposes it doesn't matter if you buy from an authorized dealer or non authorized dealer. As long as you have USA Warranty you are covered. Being and authorized dealer doesn't determine your warranty coverage. If you have any questions please call Canon and confirm this.

Actually, buying from an authorized dealer does "matter."

Don't confuse the term "USA Warranty" being offered from a non-authorized Canon dealer, with a "Canon USA" warranty from an authorized dealer.

If you buy a Canon product from a Canon authorized dealer, and it malfunctions during the warranty period, either yourself, or the retailer you bought it from will send it back to Canon itself, and will be repaired by Canon at a Canon operated repair facility.

If you buy a Canon product from a non-authorized dealer who offers a "USA warranty." please be clear, this is not the same thing as a "Canon USA" warranty. The dealer is just implying that you are covered "in the USA," not that the device is actually warranted by "Canon USA."

The non-authorized dealer will have the camera repaired at whatever repair facility they have an agreement with. THIS WILL NOT BE A CANON REPAIR FACILITY. It will typically be a general electronics repair shop which repairs all sorts of electronic devices and appliances made my numerous different manufacturers. This means that the guy who is repairing your camera may have just finished repairing a Samsung Bluray player, and will then work on Alpine car stereo when he done with the camera.

The big issues here are that:

1) The non-Canon shop employee will not have the same (if any) level of experience or competence in dealing with Canon products, nor will he be sitting next to [assuming] 25-50 other Canon repair technicians who can share their knowledge with him.

2) The non-Canon shop will not have a full line (if any at all) of repair parts immediately available. This means after diagnosing a problem, he will then have to order the necessary parts directly from Canon, adding several days or weeks to the repair turn-around time.

Of course, Canon will repair a camera that was not purchased through an authorized dealer, but it won't fall under the Canon USA warranty, and you will have to pay for all repairs, even if under the "USA warranty" offered by the non-authorized dealer.

Don't get me wrong, there may be non-Canon camera repair shops that do very good work, but I would just rather pay extra for a Canon warrantied camera, and have my repairs made by a Canon employee, who has Canon training, and access to Canon diagnostic equipment. The thought of having my Camera repaired at a facility that also fixes cellphones, de-humidifiers, TV's, and toaster ovens is not very appealing to me.


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PUREBRAD
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Aug 28, 2012 16:20 |  #15

joeseph wrote in post #14918766 (external link)
I fail to see how having a USA Warranty would cover anyone not actually in the USA.... :cool:

Being an authorized dealer DOES determine your warranty coverage. You cannot get a "Canon USA" warranty from a non-authorized dealer. All Canon products sold by non-authorized dealers are considered "gray-market" and are not covered by Canon for repairs.


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