JRStudios wrote in post #14917664
I see all over this forum people talking and making decisions to buy a camera based on a vendor being an authorized dealer or not. For warranty purposes it doesn't matter if you buy from an authorized dealer or non authorized dealer. As long as you have USA Warranty you are covered. Being and authorized dealer doesn't determine your warranty coverage. If you have any questions please call Canon and confirm this.
Actually, buying from an authorized dealer does "matter."
Don't confuse the term "USA Warranty" being offered from a non-authorized Canon dealer, with a "Canon USA" warranty from an authorized dealer.
If you buy a Canon product from a Canon authorized dealer, and it malfunctions during the warranty period, either yourself, or the retailer you bought it from will send it back to Canon itself, and will be repaired by Canon at a Canon operated repair facility.
If you buy a Canon product from a non-authorized dealer who offers a "USA warranty." please be clear, this is not the same thing as a "Canon USA" warranty. The dealer is just implying that you are covered "in the USA," not that the device is actually warranted by "Canon USA."
The non-authorized dealer will have the camera repaired at whatever repair facility they have an agreement with. THIS WILL NOT BE A CANON REPAIR FACILITY. It will typically be a general electronics repair shop which repairs all sorts of electronic devices and appliances made my numerous different manufacturers. This means that the guy who is repairing your camera may have just finished repairing a Samsung Bluray player, and will then work on Alpine car stereo when he done with the camera.
The big issues here are that:
1) The non-Canon shop employee will not have the same (if any) level of experience or competence in dealing with Canon products, nor will he be sitting next to [assuming] 25-50 other Canon repair technicians who can share their knowledge with him.
2) The non-Canon shop will not have a full line (if any at all) of repair parts immediately available. This means after diagnosing a problem, he will then have to order the necessary parts directly from Canon, adding several days or weeks to the repair turn-around time.
Of course, Canon will repair a camera that was not purchased through an authorized dealer, but it won't fall under the Canon USA warranty, and you will have to pay for all repairs, even if under the "USA warranty" offered by the non-authorized dealer.
Don't get me wrong, there may be non-Canon camera repair shops that do very good work, but I would just rather pay extra for a Canon warrantied camera, and have my repairs made by a Canon employee, who has Canon training, and access to Canon diagnostic equipment. The thought of having my Camera repaired at a facility that also fixes cellphones, de-humidifiers, TV's, and toaster ovens is not very appealing to me.