Virto wrote in post #14683255
I've bought refurb glass from Canon before and it's always been flawless. Although dust and minor scratches have no effect on IQ, if you're not happy with it, Canon will refund or exchange it.
I have not had this good experience with Canon direct on a refurb.
On a refurbished T3i with the EF-S 18-55mm IS II kit lens, it arrived with no battery! Via email support, they are shipping me a battery, but made it very clear that this is a "courtesy" replacement as "a gesture of goodwill", which I understand, as I cannot prove I did not receive one.
Inspecting the lens, I see an area on the front glass that looks like a hazy smudge, so I looked at it via low-power magnification, and it is an area of scratches which looks like something was dragged accross the front of the lens - under higher magnification, I see that the scratches are small, but go through the coating into the glass, with small bits of metal embedded in the coating! It's definitely not just micro-scratches from cleaning.
The attached picture with sidelight shows it.
I emailed Canon direct support about this, and they say they do not do RMAs or exchanges, that it is a warranty issue, and I must ship it to a factory service center at my own cost. I've only had the lens 1 day, and I thought there was a 14 day return/exchange policy!!!! I guess I should try calling them Monday and talk about why they will not exchange it, but if they do not get me a better quality lens, I will return the whole camera, if they will allow that??? If not, I'll do a charge back if I have to. This refurb only saved me $90 over a new one from Amazon, and it hasn't been worth it.
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