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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 28 Oct 2012 (Sunday) 11:30
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5D mk3 problem

 
morph2_7
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Nov 16, 2012 14:09 |  #181

djames wrote in post #15253935 (external link)
I was thinking more about the way someone carries out the defamation.

Already threatening to do it in an email might not be the best course of action.

I'm in agreement with Raymond, I think it looks very unprofessional and I don't think will help the overall resolution.

Somehow Simon's emotion got the best of him. Presenting the facts (mismatched serials, higher shutter count than expected) is all that's needed. Resorting to threats is unnecessary. The bottom line is Simon bought a new camera but received a used/not fully functioning one. That's a bait and switch scheme. If the email has been sent, there's nothing anyone can do about it. We'll just sit and wait for DR response.




  
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simon ­ n
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Nov 16, 2012 14:10 |  #182

I agree. I am not happy in the least at the moment, as you have gathered. I'm not saying i'm wrong at all…far from it, but on reflection, marry in haste, repent at leisure and all that.
I'll update everyone on the outcome, if it's of any interest to you.

Thanks for the help on this, though.




  
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jonneymendoza
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Nov 16, 2012 14:38 |  #183

Simon did u get your camera from there ebay outlet or from there website?


Canon 5dmkIII | Canon 85L 1.2 | Sigma 35mm ART 1.4|Canon 16-35mm L 2.8 |Canon 24-70mm L f2.8 | Canon 70-200mm F2.8L MK2 | Canon 430EX MK2 Flickr (external link)

  
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simon ­ n
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Nov 16, 2012 14:40 |  #184

Website.




  
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simon ­ n
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Nov 16, 2012 14:42 |  #185

I was going to order through Ebay, but they didn't cover customs charges etc…their website did. Plus, extra security on warranty etc was offered through their website.




  
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jonneymendoza
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Nov 16, 2012 15:34 |  #186

btw. what email did u send simon that ray was refering to? i dont see it in this thread


Canon 5dmkIII | Canon 85L 1.2 | Sigma 35mm ART 1.4|Canon 16-35mm L 2.8 |Canon 24-70mm L f2.8 | Canon 70-200mm F2.8L MK2 | Canon 430EX MK2 Flickr (external link)

  
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simon ­ n
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Nov 16, 2012 15:37 |  #187

I took it off the thread, as in hindsight, was a bit ott. It was regarding outing them on the Internet if they didn't play ball....




  
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Yogi ­ Bear
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Nov 16, 2012 16:07 as a reply to  @ simon n's post |  #188

Simon - I'm sorry to see you having so much trouble! I thought that I'd add some more info on serial #s and my experience.

About a year ago I bought a refurbished Canon 7D from Canon Direct via the Canon Loyalty Program. A few months went by and one day I was reading the photography forums and I read about a website which looks for your camera's S/N in photos that are posted to the Web. If your camera is stolen, you can possibly track it down. http://www.stolencamer​afinder.com/home?searc​hType=manual (external link)
I dropped a photo from my refurbed 7D into the site and, lo and behold, there were some images taken with my camera, only 2 weeks prior, when the camera was definitely in my possession! Upon closer inspection I found the the S/N in the EXIF did not match the S/N printed on the camera's bottom label! I was also having some AF issues with the cam so I sent it to Canon to get the AF fixed and the S/N discrepancy rectified. About one week later I received my 7D back from Canon and the camera had been reprogrammed so that the S/N in the EXIF matched the label on the camera.

So, even cameras bought directly from Canon can have problems with the S/Ns!

I do hope that your situation gets straightened out, very soon! Best of luck!

Yogi


Canon EOS 7D | EF-S 17-55mm f/2.8 IS USM | EF-S 55-250mm f/4.0-5.6 IS |
EF 100-400mm f/4.5-5.6L IS USM | 250D | EF-S 10-22 mm f/3.5-4.5 USM | 580 EX II |

  
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morph2_7
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Nov 16, 2012 16:23 |  #189

Yogi Bear wrote in post #15254392 (external link)
So, even cameras bought directly from Canon can have problems with the S/Ns!
Yogi

Yogi,

DigitalRev's offer to have Canon HK repair the camera is great IF the camera was advertised as refurbished. In this case, Simon bought a new camera (I'm assuming it is advertised as brand new camera). I don't know about others but if I buy something new, I expect new shiny product... not some lightly used product with problems.

It's good to know that Canon does such thing as replacing serial numbers and reprogramming the camera to match the new SN. Thanks for the info.




  
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Yogi ­ Bear
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Nov 16, 2012 16:38 |  #190

morph2_7 wrote in post #15254470 (external link)
Yogi,

DigitalRev's offer to have Canon HK repair the camera is great IF the camera was advertised as refurbished. In this case, Simon bought a new camera (I'm assuming it is advertised as brand new camera). I don't know about others but if I buy something new, I expect new shiny product... not some lightly used product with problems.

It's good to know that Canon does such thing as replacing serial numbers and reprogramming the camera to match the new SN. Thanks for the info.

If it sounded like I was suggesting that Simon should accept the same as I received, believe me! That was not my intent! I was just trying to illustrate that Canon "goofs" on S/Ns sometimes.

Simon should get a full and complete refund to his CC including his postal charges to/from Canon!

Yogi


Canon EOS 7D | EF-S 17-55mm f/2.8 IS USM | EF-S 55-250mm f/4.0-5.6 IS |
EF 100-400mm f/4.5-5.6L IS USM | 250D | EF-S 10-22 mm f/3.5-4.5 USM | 580 EX II |

  
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digitl
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Nov 16, 2012 17:11 as a reply to  @ Yogi Bear's post |  #191

Simon, I suggested earlier that you might want to consider not sending the camera to DigitalRev as you would lose control. I forgot to add that your credit card company and the retailer are jointly liable in the event of a problem with a purchase and you can choose who to chase for a remedy. Your credit card company may dispute this but the Financial Ombudsman Service will confirm what I say. You have to give the card company 40 working days in which to come to an agreement with you. If they don't, then you can go to FOS. It costs the credit card company £500 for the referral but it's free to you. That tends to concentrate their mind!

Been there, done that, got the refund...




  
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Glockfan
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Nov 16, 2012 17:22 |  #192

Simon,

I hope this gets corrected! I would be very upset too.


Canon 7D | Canon 24-105 f4L IS| Canon 70-200 f4L IS

  
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simon ­ n
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Nov 16, 2012 17:37 |  #193

digitl wrote in post #15254632 (external link)
Simon, I suggested earlier that you might want to consider not sending the camera to DigitalRev as you would lose control. I forgot to add that your credit card company and the retailer are jointly liable in the event of a problem with a purchase and you can choose who to chase for a remedy. Your credit card company may dispute this but the Financial Ombudsman Service will confirm what I say. You have to give the card company 40 working days in which to come to an agreement with you. If they don't, then you can go to FOS. It costs the credit card company £500 for the referral but it's free to you. That tends to concentrate their mind!

Been there, done that, got the refund...

Thanks for that. However, I spoke to Santander card services on Wednesday, and they told me that I needed to send the camera back, and tell DR that I was doing so, for the purpose of getting a refund. They also told me I couldn't consider a refund from my card, unless I had proof of postage back to them, copies of the order number, amount and letters from CANON and other evidence to support, they also added after I read out some emails, that I will have no problem as the evidence from those sources was well enough to claim. I have everything bar the receipt of postage back to DR, which I hope they will sort out, and give me a copy.
But, I will phone Santander tomorrow to confirm this.

Thanks very much.




  
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Mikesphotaes
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Nov 17, 2012 10:41 |  #194

That is one shocking story, I hope Digital Rev get their act together soon and you get your full refund.




  
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dave_bass5
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Nov 17, 2012 10:48 |  #195

I just got an email notification that DR has uploaded a Youtube video titled "How to make cameras out of anything".
Quite ironic really.


Dave.
Gallery@http://www.flickr.com/​photos/davebass5/ (external link)
Canon 5DMKIV | Canon EOS-M50 | Canon 24-70 f/2.8L MKII | 70-300L | 135L f/2.0 | EF-S 10-18 | 40 f/2.8 STM | 35mm f/2 IS | Canon S110 | Fuji F31FD | Canon 580EXII, 270EXII | Yongnuo YN-622C Triggers.

  
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5D mk3 problem
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