digitl wrote in post #15254632
Simon, I suggested earlier that you might want to consider not sending the camera to DigitalRev as you would lose control. I forgot to add that your credit card company and the retailer are jointly liable in the event of a problem with a purchase and you can choose who to chase for a remedy. Your credit card company may dispute this but the Financial Ombudsman Service will confirm what I say. You have to give the card company 40 working days in which to come to an agreement with you. If they don't, then you can go to FOS. It costs the credit card company £500 for the referral but it's free to you. That tends to concentrate their mind!
Been there, done that, got the refund...
Thanks for that. However, I spoke to Santander card services on Wednesday, and they told me that I needed to send the camera back, and tell DR that I was doing so, for the purpose of getting a refund. They also told me I couldn't consider a refund from my card, unless I had proof of postage back to them, copies of the order number, amount and letters from CANON and other evidence to support, they also added after I read out some emails, that I will have no problem as the evidence from those sources was well enough to claim. I have everything bar the receipt of postage back to DR, which I hope they will sort out, and give me a copy.
But, I will phone Santander tomorrow to confirm this.
Thanks very much.