There's been a lot of discussion lately on whether or not purchases at "unauthorized dealers" or "grey market items" qualify for Canon USA warranty service. Many forum members are reporting that Canon honors the warranty on unauthorized dealer purchases. I've created a poll so the Canon community can understand what the reality is.
If you have sent an "unauthorized dealer" or "grey market" item in for Canon USA warranty service, I would appreciate if you could fill out the two minute poll here:
Once we have enough responses, I'll summarize and publish the results, and we'll finally know the real answer. Please help get the word out on this poll!
Update: December 9th - Poll Results
The results of our warranty poll! We received 27 responses covering all three Canon US repair centers.
US Model Cameras and Lenses bought from unauthorized dealers are eligible for warranty repair service. We had no reported incidents of US items from unauthorized dealers being rejected for service. Specifically, we found that the only thing that Canon required for warranty service was a receipt or bill of sale, from a dealer -- authorized or unauthorized, it did not matter. No completed warranty card was ever asked for.
Please note that this is just our data and observations as of December 2012, and the official policy of Canon Inc. may be subject to change, but for now we believe that US model items are eligible for warranty service, regardless of dealer status. We have changed the marking on these dealers as "Canon USA Warranty" in our listings.
How about import / grey market? Sadly, we didn't receive enough responses from individuals trying to get warranty service on true grey market / import items. Remember, what we call "grey market" here are the "import versions" sold by the major camera stores, or from overseas sellers. So this question is still unanswered.
I'm leaving the survey open so if you have further observations or experiences feel free to submit them using the link above. It will remain open so we can stay updated on this issue, and maybe answer the grey market question.